Windows 7: BSOD Playing Guild Wars 2 , 0x00000116 + More info!

ForteFZ · 14 Sep 2012

SPECS
ACER 5750G + 4GB extra ram
Intel Core i7 - 26300QM 2Ghz
8GB DDR3
Nvidia Geforce GT540M
640GB HDD

This is a laptop!

So i was playing GW2 and usually my pc will freeze and i will have to do a hard restart.
(Usually after at least 40 mins)

ive been somewhat alleviating this problem by making the room REALLY REALLY cold. However today i finally got a blue screen instead and im going to post all the info here in the hopes of aid!

firstly, here's a picture of info from BlueScreenView
imgur: the simple image sharer

Now here's the info from the SF!.. uploaded..

Hopefully i can get some help on this, thanks!

**koolkat77** · 14 Sep 2012

Welcome

Problematic software

Code:

Start Menu\Programs\Advanced SystemCare 4	Public:Start Menu\Programs\Advanced SystemCare 4	Public
Start Menu\Programs\Advanced SystemCare 5	Public:Start Menu\Programs\Advanced SystemCare 5	Public
DAEMON Tools Pro Agent	"c:\program files (x86)\daemon tools pro\dtagent.exe" -autorun	JEREMYCHNXD\acer	HKU\S-1-5-21-3719568897-685397419-4187591768-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Please uninstall daemon tools, its a known cause of bsods.
Advance system care damages windows beyond repair.

I may have missed it, but what antivirus are you using?

BSoD Analyze

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yusra\Downloads\SF_14-09-2012\091412-22167-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`03404000 PsLoadedModuleList = 0xfffff800`03648670
Debug session time: Sat Sep 15 05:49:49.066 2012 (UTC + 6:00)
System Uptime: 0 days 7:25:50.845
Loading Kernel Symbols
...............................................................
................................................................
........................................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80078194e0, fffff8800fd76aa4, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ca1aa4 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80078194e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fd76aa4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+ca1aa4
fffff880`0fd76aa4 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`055d1a48 fffff880`07303000 : 00000000`00000116 fffffa80`078194e0 fffff880`0fd76aa4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`055d1a50 fffff880`072d6867 : fffff880`0fd76aa4 fffffa80`0df19000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`055d1a90 fffff880`07302e0f : fffffa80`ffffd84d 00000000`00000000 fffffa80`078194e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`055d1b40 fffff880`073d1ec1 : fffffa80`07d05010 00000000`00000080 00000000`00000000 fffffa80`0df0c090 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`055d1bc0 fffff800`03719e6a : 00000000`02465f1f fffffa80`0dda6060 fffffa80`073079e0 fffffa80`0dda6060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`055d1c00 fffff800`03473ec6 : fffff800`035f5e80 fffffa80`0dda6060 fffff800`03603cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`055d1c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+ca1aa4
fffff880`0fd76aa4 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+ca1aa4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f4e68c4

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f0d5000 fffff880`0fdf3000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Mar 01 00:04:52 2012 (4F4E68C4)
    CheckSum:         00D005FC
    ImageSize:        00D1E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

For the bug check you are getting, go through:

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Please read this quote from one of our bsod experts:

Quote: Originally Posted by usasma

These are predominantly STOP 0x116 errors - and there's a limited number of possibilities there.
More info at this link: BSOD Index

The 3 most common causes for this are:
- video driver issues
- overheating
- bad video card

I would suggest:
- downloading the appropriate ATI Driver - and only the driver, not the Catalyst Control Center. Pick option 2 in torrentg's link. FYI - I have seen issues occasionally with the CCC program.
- uninstalling all the current ATI stuff from Control Panel...Programs...Uninstall a program
- install the drivers that you downloaded

Then, open up the case and ensure that the graphics card's fan is working, and that there's no dust/crud obstructing the airflow inside the case.

If that does not fix the problems, then I'd suggest trying another video card. Since the computer is less than a year old, I'd expect that a defective video card would be covered under the manufacturer's warranty.

Let us know what you've tried.

ForteFZ · 15 Sep 2012

I'm Running Vipre Antivirus Home Premium

and im pretty sure i havent touched my video card at all
I just updated my drivers to the latest GT540M so ill be back in a period of time!

How does ASC/Daemon Damage windows? just curious!

Daemontools isnt actually being used for anything atm!

**koolkat77** · 15 Sep 2012

It uses a driver called dtsoftbus01.sys that is known to cause BSODs.
Please use Microsoft Security Essentials - Free Antivirus for Windows while are troubleshooting your bsod problems.

ForteFZ · 17 Sep 2012

UPDATE:

Just got the BSOD again. Uploading new info because im following what you guys told me to do atm.

It may be an overheat issue as even with a cooling pad i feel my laptop really hot.

**koolkat77** · 17 Sep 2012

I'm taking a look at the dumps.

Use Speccy to monitor the temp.
Possible upload a screenshot here.

Speccy - System Information - Free Download

Screenshots and Files - Upload and Post in Seven Forums

**koolkat77** · 17 Sep 2012

Your bug check: 116

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800ebab3e0, fffff8800fdc2004, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ad6004 )

Followup: MachineOwner
---------

Go through this thread and do the steps mentioned:
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Quote: Originally Posted by usasma

These are predominantly STOP 0x116 errors - and there's a limited number of possibilities there.
More info at this link: BSOD Index

The 3 most common causes for this are:
- video driver issues
- overheating
- bad video card

I would suggest:
- downloading the appropriate ATI Driver - and only the driver, not the Catalyst Control Center. Pick option 2 in torrentg's link. FYI - I have seen issues occasionally with the CCC program.
- uninstalling all the current ATI stuff from Control Panel...Programs...Uninstall a program
- install the drivers that you downloaded

Then, open up the case and ensure that the graphics card's fan is working, and that there's no dust/crud obstructing the airflow inside the case.

If that does not fix the problems, then I'd suggest trying another video card. Since the computer is less than a year old, I'd expect that a defective video card would be covered under the manufacturer's warranty.

Windows 7: BSOD Playing Guild Wars 2 , 0x00000116 + More info!

BSOD Playing Guild Wars 2 , 0x00000116 + More info! problems?