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Windows 7: BSOD - regular

15 Sep 2012   #1

Windows 8 Pro 64bit
 
 
BSOD - regular

Hi all, I get a BSOD quite often. Not sure what the cause is, have done a couple of fresh installs in the past but still happens. Here's the latest dump files. Seems to be a different file causing it everytime! Thanks in advance for any help.

My System SpecsSystem Spec
.

15 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
My System SpecsSystem Spec
15 Sep 2012   #3

Windows 8 Pro 64bit
 
 

Here's the requested file:
My System SpecsSystem Spec
.


15 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to the forum

Thanks for the msinfo file.

Your Realtek drivers need to be updated: Download Realtek High Definition Audio 2.70 Vista 64 - FileHippo.com

Rt64win7.sys

Code:
1: kd> lmvm Rt64win7
start             end                 module name
fffff880`04597000 fffff880`045ee000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Mon Mar 22 15:57:14 2010 (4BA73EFA)
    CheckSum:         0005CA6C
    ImageSize:        00057000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I'm not surprised that Norton Antivirus is also one of the cause of your bsods.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa8027788558, 2, 0, fffff88003d109fe}

Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.1.5\Definitions\IPSDefs\20120817.001\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Probably caused by : IDSvia64.sys ( IDSvia64+3f9fe )
IDSvia64.sys

Please uninstall Norton https://www-secure.symantec.com/nort...=1&lg=en&ct=us
Its a known cause for bsods.

Download and install MSE Microsoft Security Essentials - Free Antivirus for Windows
and run a full scan after updating it. Its the most compatible (+free) antivirus
for windows 7.

If you want extra security, I recommend the free version of Malwarebytes.
Get it from here:
Malwarebytes : Malwarebytes Anti-Malware removes malware
including viruses, spyware, worms and trojans, plus it protects your computer

Now run the system file checker 3 times and reboot each time integrity
violations are found: SFC /SCANNOW Command - System File Checker

To make sure that hard drive is good run disk check following this tutorial:
Disk Check

Do these and let me know if your computer is more stable. In that between I
will take a look at your older dumps and let you know if I find anything else.

Thank you

My System SpecsSystem Spec
16 Sep 2012   #5

Windows 8 Pro 64bit
 
 

Thankyou very much for your help, is much appreciated! I will try all of what you said and get back to you. Thanks again for getting back to me so quickly and without people like you around solving issues like this would make people lives so much more complicated!
My System SpecsSystem Spec
16 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

No problem.
Keep us posted
My System SpecsSystem Spec
26 Sep 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi there,

Did you have any BSoD since your last post?

Let me know
My System SpecsSystem Spec
26 Sep 2012   #8

Windows 8 Pro 64bit
 
 

Hi!

I did try all that you said. Updated driver, deleted Norton and downloaded M.S.E. System file checker came back with no problems 3 times and disk check was also fine. I have since had one BSOD according to the Mini Dump files on 23/09/12 at 10pm but I didn't actually notice this (someone else that uses my P.C may have just closed the notification before I got a chance to see). It does seem slightly more stable though at the moment!

Regards

David
My System SpecsSystem Spec
26 Sep 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

You can upload the dump for me to take a look
My System SpecsSystem Spec
27 Sep 2012   #10

Windows 8 Pro 64bit
 
 

New file included
My System SpecsSystem Spec
Reply

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