BSOD - regular

Page 1 of 4 123 ... LastLast

  1. Posts : 20
    Windows 8 Pro 64bit
       #1

    BSOD - regular


    Hi all, I get a BSOD quite often. Not sure what the cause is, have done a couple of fresh installs in the past but still happens. Here's the latest dump files. Seems to be a different file causing it everytime! Thanks in advance for any help.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please upload your msinfo32.nfo file. To get this:

    • Click on the Start
    • Type msinfo32 into the Search programs and files box
    • When it opens, go to File, Save
    • Save as msinfo32.nfo and save in a place you will remember
    • Let it finish the process of gathering and saving the system info
    • Right click the .nfo file, click send to compressed (zipped) folder
    • Upload the .zip file here.
      My Computer


  3. Posts : 20
    Windows 8 Pro 64bit
    Thread Starter
       #3

    Here's the requested file:
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Welcome to the forum

    Thanks for the msinfo file.

    Your Realtek drivers need to be updated: Download Realtek High Definition Audio 2.70 Vista 64 - FileHippo.com

    Rt64win7.sys

    Code:
    1: kd> lmvm Rt64win7
    start             end                 module name
    fffff880`04597000 fffff880`045ee000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Mon Mar 22 15:57:14 2010 (4BA73EFA)
        CheckSum:         0005CA6C
        ImageSize:        00057000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    I'm not surprised that Norton Antivirus is also one of the cause of your bsods.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {fffffa8027788558, 2, 0, fffff88003d109fe}
    
    Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.1.5\Definitions\IPSDefs\20120817.001\IDSvia64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for IDSvia64.sys
    *** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
    Probably caused by : IDSvia64.sys ( IDSvia64+3f9fe )
    IDSvia64.sys

    Please uninstall Norton https://www-secure.symantec.com/nort...=1&lg=en&ct=us
    Its a known cause for bsods.

    Download and install MSE Microsoft Security Essentials - Free Antivirus for Windows
    and run a full scan after updating it. Its the most compatible (+free) antivirus
    for windows 7.

    If you want extra security, I recommend the free version of Malwarebytes.
    Get it from here:
    Malwarebytes : Malwarebytes Anti-Malware removes malware
    including viruses, spyware, worms and trojans, plus it protects your computer

    Now run the system file checker 3 times and reboot each time integrity
    violations are found: SFC /SCANNOW Command - System File Checker

    To make sure that hard drive is good run disk check following this tutorial:
    Disk Check

    Do these and let me know if your computer is more stable. In that between I
    will take a look at your older dumps and let you know if I find anything else.

    Thank you

      My Computer


  5. Posts : 20
    Windows 8 Pro 64bit
    Thread Starter
       #5

    Thankyou very much for your help, is much appreciated! I will try all of what you said and get back to you. Thanks again for getting back to me so quickly and without people like you around solving issues like this would make people lives so much more complicated!
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    No problem.
    Keep us posted :)
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Hi there,

    Did you have any BSoD since your last post?

    Let me know :)
      My Computer


  8. Posts : 20
    Windows 8 Pro 64bit
    Thread Starter
       #8

    Hi!

    I did try all that you said. Updated driver, deleted Norton and downloaded M.S.E. System file checker came back with no problems 3 times and disk check was also fine. I have since had one BSOD according to the Mini Dump files on 23/09/12 at 10pm but I didn't actually notice this (someone else that uses my P.C may have just closed the notification before I got a chance to see). It does seem slightly more stable though at the moment!

    Regards

    David
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    You can upload the dump for me to take a look
      My Computer


  10. Posts : 20
    Windows 8 Pro 64bit
    Thread Starter
       #10

    New file included :)
      My Computer


 
Page 1 of 4 123 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 23:52.
Find Us