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Windows 7: BSOD Every time I wake the computer

15 Sep 2012   #1
ladyvlk0001

Windows 7 64
 
 
BSOD Every time I wake the computer

I have had this problem with my Dell Laptop starting 6 months after purchase. They have replaced the harddrive twice, the memory and the monitor. I'm pretty sure it is a driver or Windows 7 update issue. The computer worked fine until I tried to update drivers, but also updated windows on the same day. 3 times my laptop has been sent to Dell Depot for repairs and each time I reload windows and try to install drivers I have the same issue. I followed one trouble shooting suggestion in tutorials and found that although I have hibernate (3) I don't have sleep (2) installed in bios.


My System SpecsSystem Spec
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15 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

One of your dump says:
Code:
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff88003537e68, fffff880035376c0, fffff80002e7a10f}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Ntfs.sys ( Ntfs!LfsFlushLfcb+647 )
Let ustry to recover the error that is saying to be ntfs.sys.

  1. Reseat the sata and power.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Post us back with the results.
My System SpecsSystem Spec
15 Oct 2012   #3
ladyvlk0001

Windows 7 64
 
 

Still having restart and blue screen issues. I've attached the long test. Please let me know if more information is required.
My System SpecsSystem Spec
.

15 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, files as per Blue Screen of Death (BSOD) Posting Instructions are also required.
My System SpecsSystem Spec
16 Oct 2012   #5
ladyvlk0001

Windows 7 64
 
 

SF Diagnostic results attached.
My System SpecsSystem Spec
16 Oct 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I doubt you are having crashes yet. The dump contains dumps of September 20 as last.

Make it sure ... it it crash or just freeze or anything else? Describe the situation?
My System SpecsSystem Spec
17 Oct 2012   #7
ladyvlk0001

Windows 7 64
 
 

Each night I select sleep and close the lid on the laptop. The next evening, I can hear the computer working and its warm (I have security set to scan at 4pm and I'm usually starting the computer around 5pm) when I open the lid and try to wake the computer the screen stays dark and I end up doing a hard restart. You are correct, lately it will give me the option of starting widows normally and everything works fine.

Before it was worse. Same issue described above, but when I would do the hard resart I would get blue screen and have to let system repair run before the computer would restart and run normal. I've stried sutting the computer off at night instead of selecting sleep and same thing. So...do you think it might be fixing itself? Will I ever be able to wake it from sleep using the mouse and keys so the monitor lights up?
My System SpecsSystem Spec
17 Oct 2012   #8
ladyvlk0001

Windows 7 64
 
 

Sorry, my typing seems to have a lisp tonight
My System SpecsSystem Spec
18 Oct 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Go through this tutorial Power Plan Settings - Change. I am sure that you will get something that will be appropriate for you.

And, if you want, ask anything to us.
My System SpecsSystem Spec
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 BSOD Every time I wake the computer




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