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Windows 7: Random BSOD, SF Diagnostic tool zip file attached.

16 Sep 2012   #1

Windows 7 home premium 64Bit
 
 
Random BSOD, SF Diagnostic tool zip file attached.

Hello.
I've been getting random BSOD. It doesn't seem to be connected to any one program or situation but usually happens when i'm playing games. I built this computer myself:
Asus Sabertooth Z77 MB
Intel i5 3.4Gh
NVidea GTX 560 GPU
8 Gb Ram

I have attached my zip folder for the SF Diagnostic Tool as instructed by a couple other threads on this site.

I don't know if it's related to the BSOD but i also just recently have had games randomly crash on me as well. Starcraft II, League of Legends, Dead Space 1 and 2.
This has all just started happening in the last week. I have had no such problems before then.

I'm sorry if i'm leaving out an important piece of information. Please tell me what you need from my end, and thank you very much for helping me out.

My System SpecsSystem Spec
.

16 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard, brook4.

Your crash dumps indicate memory corruption mainly, with mostly a bugcheck 1A.

Bugcheck 1A may occur for a corrupted device driver, too. So, before blaming the RAMs, we want to make it sure that it is not any driver that is causing the crashes. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

Depending on this, we will decide our next step.
My System SpecsSystem Spec
16 Sep 2012   #3

Windows 7 home premium 64Bit
 
 

I activated driver verifier, restarted my computer, logged into windows and got the Blue Screen almost right away. Attached is my new zip file from sf diagnostic tool. I hope it tells you something good.
My System SpecsSystem Spec
.


16 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It told me something! It told me that the crash happened for Symantec Heuristics Driver. Driver Reference Table - BHDrvx64.sys

In such a situation, I would suggest you to uninstall Norton Internet Security and Norton PC Checkup. Uninstall those, and use Microsoft Security Essentials.

Let us know the situation.
My System SpecsSystem Spec
17 Sep 2012   #5

Windows 7 home premium 64Bit
 
 

so after un-installing norton the computer should no longer blue screen? I ask so i know what to expect.

Edit:
I un-installed norton and norton pc check up then downloaded Microsoft security essentials. MSE then started downloading updates a little while in i got another BSOD. Do i need to send you another zip folder from the SF Diagnostic Tool? I have not shut off driver verifier yet if that makes any difference.
My System SpecsSystem Spec
17 Sep 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Upload the latest dumps, if we can check it.
My System SpecsSystem Spec
18 Sep 2012   #7

Windows 7 home premium 64Bit
 
 

I just tried about 8 times to get another zip file for you but every time i open up SF and run it, it comes up with "an Unhandled error" has accord. then it blue screens. The amount of time it takes for the computer to blue screen has gone down quite a bit.
My System SpecsSystem Spec
18 Sep 2012   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

brook,
Turn off Driver Verifier.

Download and install MSE.

After and only after installing MSE then:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
My System SpecsSystem Spec
19 Sep 2012   #9

Windows 7 home premium 64Bit
 
 

Thank you very much for the help. Here are the .txt files for you.
My System SpecsSystem Spec
19 Sep 2012   #10

MS Windows 7 Ultimate SP1 64-bit
 
 

Did you install MSE?

Ignore that. I see from the list of startup programs that you did.

thanks,
karl
My System SpecsSystem Spec
Reply

 Random BSOD, SF Diagnostic tool zip file attached.




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