Random BSOD, SF Diagnostic tool zip file attached.

brook4 · 16 Sep 2012

Hello.
I've been getting random BSOD. It doesn't seem to be connected to any one program or situation but usually happens when i'm playing games. I built this computer myself:
Asus Sabertooth Z77 MB
Intel i5 3.4Gh
NVidea GTX 560 GPU
8 Gb Ram

I have attached my zip folder for the SF Diagnostic Tool as instructed by a couple other threads on this site.

I don't know if it's related to the BSOD but i also just recently have had games randomly crash on me as well. Starcraft II, League of Legends, Dead Space 1 and 2.
This has all just started happening in the last week. I have had no such problems before then.

I'm sorry if i'm leaving out an important piece of information. Please tell me what you need from my end, and thank you very much for helping me out.

Arc · 16 Sep 2012

Welcome aboard, brook4.

Your crash dumps indicate memory corruption mainly, with mostly a bugcheck 1A.

Bugcheck 1A may occur for a corrupted device driver, too. So, before blaming the RAMs, we want to make it sure that it is not any driver that is causing the crashes. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

Depending on this, we will decide our next step.

brook4 · 16 Sep 2012

I activated driver verifier, restarted my computer, logged into windows and got the Blue Screen almost right away. Attached is my new zip file from sf diagnostic tool. I hope it tells you something good.

Arc · 16 Sep 2012

It told me something! It told me that the crash happened for Symantec Heuristics Driver. Driver Reference Table - BHDrvx64.sys

In such a situation, I would suggest you to uninstall Norton Internet Security and Norton PC Checkup. Uninstall those, and use Microsoft Security Essentials.

Let us know the situation.

brook4 · 17 Sep 2012

so after un-installing norton the computer should no longer blue screen? I ask so i know what to expect.

Edit:
I un-installed norton and norton pc check up then downloaded Microsoft security essentials. MSE then started downloading updates a little while in i got another BSOD. Do i need to send you another zip folder from the SF Diagnostic Tool? I have not shut off driver verifier yet if that makes any difference.

Arc · 17 Sep 2012

Upload the latest dumps, if we can check it.

brook4 · 18 Sep 2012

I just tried about 8 times to get another zip file for you but every time i open up SF and run it, it comes up with "an Unhandled error" has accord. then it blue screens. The amount of time it takes for the computer to blue screen has gone down quite a bit.

karlsnooks · 18 Sep 2012

brook,
Turn off Driver Verifier.

Download and install MSE.

After and only after installing MSE then:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button

UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums

brook4 · 19 Sep 2012

Thank you very much for the help. Here are the .txt files for you.

karlsnooks · 19 Sep 2012

Did you install MSE?

Ignore that. I see from the list of startup programs that you did.

thanks,
karl