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Windows 7: BSOD randomly with my new computer


17 Sep 2012   #1

Windows 7 Ultimate x64
 
 
BSOD randomly with my new computer

After switching to this new computer, I have had quite a few BSOD, first here is my specs:

Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
8.00 GB RAM
NVIDIA GeForce GTX 560 Ti
Display driver version: 8.17.12.8566

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000005002
BCP2: FFFFF70001080000
BCP3: 000000000000E643
BCP4: 8000E644FFFFFFFE
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\091612-5928-01.dmp
C:\Windows\Temp\WER-8595-0.sysdata.xml


and


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFA8018E6E010
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80003192366
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\091712-6442-01.dmp
C:\Windows\Temp\WER-9063-0.sysdata.xml




I don't know what exactly trigger this BSOD since it's random, please help !

My System SpecsSystem Spec
.

17 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please upload the dumps following:
http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
17 Sep 2012   #3

Windows 7 Ultimate x64
 
 

OK, here.
My System SpecsSystem Spec
.


18 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks.

If you are overclocking any hardware, please stop.

Bug checks:
1. STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL BSOD Index Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
2. STOP 0x0000001A: MEMORY_MANAGEMENT BSOD Index Usual causes: Device driver, memory, kernel
3. STOP 0x00000019: BAD_POOL_HEADER BSOD Index Usual causes: Device driver

Code:
Start Menu\Programs\ASRock Utility	Public:Start Menu\Programs\ASRock Utility	Public
Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
Suggestions:
Recommend removing your ASRock utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability. They are also not needed for the system to function properly and may reduce system resources.

Please uninstall Avast! antivirus and keep MSE while we troubleshoot with your computer.
Microsoft Security Essentials - Free Antivirus for Windows

After uninstalling these, run memtest86+ on each stick for 8 passes preferably overnight:
RAM - Test with Memtest86+

Post back results

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff8a01b4f6260, 7ffff8a01b4f6260, fffff8a01b4f6260}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+c96 )

Followup: Pool_corruption
---------
BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {5002, fffff70001080000, e643, 8000e644fffffffe}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+464b8 )

Followup: MachineOwner
---------

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa8018e6e010, 2, 1, fffff80003192366}

Probably caused by : memory_corruption ( nt!MiReleaseConfirmedPageFileSpace+86 )

Followup: MachineOwner
---------
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
My System SpecsSystem Spec
21 Sep 2012   #5

Windows 7 Ultimate x64
 
 

Well, I deleted all ASROCK motherboard utilities on my computer and let it run for a day and it still gave me BSOD, so I downloaded this memtest86+ and scanned my RAM pass twice, and it gave me 211,xxx amount of errors, it's a pair of brand new G.SKILL RIP JAWS, so this is a hardware defect and cannot be fixed with software right?
My System SpecsSystem Spec
21 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by oOMeowthOo View Post
Well, I deleted all ASROCK motherboard utilities on my computer and let it run for a day and it still gave me BSOD, so I downloaded this memtest86+ and scanned my RAM pass twice, and it gave me 211,xxx amount of errors, it's a pair of brand new G.SKILL RIP JAWS, so this is a hardware defect and cannot be fixed with software right?

Yes you're right although overclocking does create problem sometimes.
My System SpecsSystem Spec
22 Sep 2012   #7

Windows 7 Ultimate x64
 
 

Here is another thing I observed, when I install games, it always say files corrupted or missing, and I believe nothing is wrong with the game itself. Is the defective RAM causing this problem as well?
My System SpecsSystem Spec
22 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Could be. Do you have a friend or neighbor to borrow ram to test on your pc?
My System SpecsSystem Spec
22 Sep 2012   #9

Windows 7 Ultimate x64
 
 

I just took someone's RAM and snap it on my computer, then when I install games, it doesn't have files corruption anymore, also the one who switch with my RAM now experience what I suffer during the past few weeks where FireFox crash frequently, but anyways now I know what is wrong with my computer.
My System SpecsSystem Spec
22 Sep 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by oOMeowthOo View Post
I just took someone's RAM and snap it on my computer, then when I install games, it doesn't have files corruption anymore, also the one who switch with my RAM now experience what I suffer during the past few weeks where FireFox crash frequently, but anyways now I know what is wrong with my computer.
Great!

So what have you decided now? And do you want to keep this thread open for more troubleshooting?

Keep us posted
My System SpecsSystem Spec
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 BSOD randomly with my new computer




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