BSOD - seems absolutely random ): BCCode 101/124.

everlastingz · 30 Dec 2012

Hi all,

Thanks for taking the time to look at my BSOD problems.

I'm unable to figure this out (thought it would be easy to diagnose with BlueScreenView but nope it just points at ntoskrnl which is like... yeah totally useful). My key suspects are:
1. my graphics card (a ASUS Radeon HD 6850, its only ~1 year old and I don't OC it)
2. the slot for the graphics card on my mobo

(but maybe its neither, who knows, hopefully you can help me out!)

The reason is because some of the crashes (actually quite a number) have not been captured, i.e. what really happens is that random squares / bars will appear on my screen and the computer strangles itself until I reboot it. Sometimes the reboot will fail and it will get stuck at the "Starting Windows" screen without the spinning windows logo thingy happening (but the words are visible). Or worse still, it might just get stuck at my mobo loading screen.

I'll usually try to fix it by opening up my case and pushing the gfx card properly. Recently I even tried to add a few cable ties to prop up the card just in case its a loose connection with the mobo, but it still crashed.

It has been happening quite often recently - enough that I'm getting annoyed by it. Also, would want to RMA it as soon as possible if its really true that the gfx card is dying on me.

Thanks for your help!

**Pauly** · 30 Dec 2012

Hello Everlastingz, Welcome to SF

First off if your OCing in anyway stop, return everything to stock settings for the purposes of testing

If you havent already, fill in your system specs so we know what we are dealing with
System Info - See Your System Specs

Make sure you have read the guide on asking for help with BSOD so you know what we need
https://www.sevenforums.com/crashes-d...tructions.html
And if necessary set your machine to create minidumps (Method 2 Step 2 is easiest IMO)
Dump Files - Configure Windows to Create on BSOD

Run some scans to check against virus or infection
http://support.kaspersky.com/5350
Windows Defender Offline

Run some basic hardware tests
RAM - Test with Memtest86+
Disk Check (windows based check)
Hard Drive Diagnostic Procedure (bootable disk check)

The dump files you uploaded vary massively in date so not sure which apply to ther current problem most are from 2010 there are only two from 2012 which is the ones i have ran

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8004c14678, 0, 0}
Probably caused by : AuthenticAMD
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004c14678, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
 
BUGCHECK_STR:  0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  0
STACK_TEXT:  
fffff880`031f66f0 fffff800`044d2ca9 : fffffa80`04c14650 fffffa80`039fa040 00000000`00000011 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031f6c10 fffff800`043b3557 : fffffa80`04c14650 fffff800`0442d2d8 fffffa80`039fa040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031f6c40 fffff800`0431a935 : fffff800`0448eae0 00000000`00000202 fffff880`031f6ca8 00000000`00000018 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031f6c80 fffff800`04299641 : fffff880`00c30e00 fffff800`0431a910 fffffa80`039fa000 fffffa80`039fa040 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031f6cb0 fffff800`04526e5a : 00000000`00000000 fffffa80`039fa040 00000000`00000080 fffffa80`03974b30 : nt!ExpWorkerThread+0x111
fffff880`031f6d40 fffff800`04280d26 : fffff880`009e8180 fffffa80`039fa040 fffff880`009f2f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031f6d80 00000000`00000000 : fffff880`031f7000 fffff880`031f1000 fffff880`031f62c0 00000000`00000000 : nt!KiStartSystemThread+0x16
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: AuthenticAMD
IMAGE_NAME:  AuthenticAMD
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
Followup: MachineOwner
---------
1: kd> !errrec [fffffa8004c14678]
===============================================================================
Common Platform Error Record @ fffffa8004c14678
-------------------------------------------------------------------------------
Record Id     : 01cde66ec30de847
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 12/30/2012 9:19:34 (UTC)
Flags         : 0x00000002 PreviousError
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004c146f8
Section       @ fffffa8004c147d0
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000100f43
Processor ID  : 0x0000000000000000
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004c14740
Section       @ fffffa8004c14890
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000000
CPU Id        : 43 0f 10 00 00 08 02 00 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa8004c14890
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004c14788
Section       @ fffffa8004c14910
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xfa00000000070f0f

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8004b498f8, 0, 0}
Probably caused by : AuthenticAMD
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004b498f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
 
BUGCHECK_STR:  0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  0
STACK_TEXT:  
fffff880`031da6f0 fffff800`04522ca9 : fffffa80`04b498d0 fffffa80`03a07040 fffff8a0`0000000a 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031dac10 fffff800`04403557 : fffffa80`04b498d0 fffff800`0447d2d8 fffffa80`03a07040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031dac40 fffff800`0436a935 : fffff800`044deae0 00000000`00000001 fffffa80`04bfe750 fffffa80`03a07040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031dac80 fffff800`042e9641 : fffff880`00c30e00 fffff800`0436a910 fffffa80`03a07000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031dacb0 fffff800`04576e5a : 00000000`00000000 fffffa80`03a07040 00000000`00000080 fffffa80`03974b30 : nt!ExpWorkerThread+0x111
fffff880`031dad40 fffff800`042d0d26 : fffff880`009e8180 fffffa80`03a07040 fffff880`009f2f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031dad80 00000000`00000000 : fffff880`031db000 fffff880`031d5000 fffff880`03990a70 00000000`00000000 : nt!KiStartSystemThread+0x16
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: AuthenticAMD
IMAGE_NAME:  AuthenticAMD
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
Followup: MachineOwner
---------
1: kd> !errrec [fffffa8004b498f8]
===============================================================================
Common Platform Error Record @ fffffa8004b498f8
-------------------------------------------------------------------------------
Record Id     : 01cde426851e8341
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 12/27/2012 11:37:26 (UTC)
Flags         : 0x00000002 PreviousError
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004b49978
Section       @ fffffa8004b49a50
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000100f43
Processor ID  : 0x0000000000000000
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004b499c0
Section       @ fffffa8004b49b10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000000
CPU Id        : 43 0f 10 00 00 08 02 00 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa8004b49b10
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004b49a08
Section       @ fffffa8004b49b90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xfa00000000070f0f

Both errors are 0x124 BSOD Index
Have a look at this
Stop 0x124 - what it means and what to try

All 0x101 errors are from 2010 so these may not apply to your current problem