BSOD Problem (0x000000D1)

Laraso · 23 Sep 2012

Hey, just recently I've started getting BSOD's, even though no changes have been made to my system. This is really puzzling me, as I am able to determine what is causing it, but I have absolutely no idea how to fix it.

The STOP error is 0x000000D1 (IRQL_NOT_LESS_OR_EQUAL), and the blue screen points to WmXLCore.sys as the culprit. Through my own investigations, I found that WmXLCore.sys is a Logitech driver for Logitech gamepad controllers.

The BSOD triggers whenever I am playing a game using my gamepad, and it will happen randomly at any time during the game. When I discovered this, I thought it would be a pretty simple fix, but it appears that I was wrong. I've tried re-installing the drivers multiple times already, and nothing has changed.

I feel that it is important for me to stress that this has never happened to me in the past. I've been using these Logitech gamepads for almost two years now, and I've had no problems in the past. The BSODs started up completely at random.

I've been trying to find information on how to fix this for two days now, but I've given up trying to fix this myself as I can't find any reliable solutions.

I've uploaded a bit of the minidump here: minidump-snip - Pastebin.com
The full minidump is available here: 092212-23774-01.dmp
Links to the two gamepads that I use are here:
Support + Downloads: Wireless Gamepad F710 - Logitech
Support + Downloads: Rumble Gamepad F510 - Logitech

I can upload any additional info if required. Any help whatsoever would be very appreciated!

Arc · 23 Sep 2012

Welcome aboard, Laraso :)

You made me lucky, but still, we suggest to post it following the Blue Screen of Death (BSOD) Posting Instructions.

Your problem is your Logitech WingMan Translation Driver.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {2c, 2, 0, fffff880088ddb89}

Unable to load image \SystemRoot\system32\drivers\WmXlCore.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for WmXlCore.sys
*** ERROR: Module load completed but symbols could not be loaded for WmXlCore.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : WmXlCore.sys ( WmXlCore+7b89 )

Followup: MachineOwner
---------

As it seems to me, it is somehow old.

Code:

7: kd> lmvm WmXlCore
start             end                 module name
fffff880`088d6000 fffff880`088e7480   WmXlCore T (no symbols)           
    Loaded symbol image file: WmXlCore.sys
    Image path: \SystemRoot\system32\drivers\WmXlCore.sys
    Image name: WmXlCore.sys
    Timestamp:        Wed Apr 28 01:39:26 2010 (4BD74476)
    CheckSum:         000211D4
    ImageSize:        00011480
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Logitech, and let us know the result.