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Windows 7: BSOD during regular computer usage, error 0x00000124

18 Sep 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD during regular computer usage, error 0x00000124

Occasionally while running my computer my computer would suddenly restarts itself or even worse BSOD. This happened for a few months now but it's starting to get pretty annoying so I wonder if anyone know what the problem is. I made no hardware changes for over a year. I would like to get this fixed but I have no idea what is even the cause of it atm but I'm guessing it's a driver issue.

Here's what I've tried.

I did a scan using AVAST and Malwarebyte AntiMalware with nothing detected
Updating everything within Windows Update
Used DiskChk on my HDD and fixed all errors
Defragged my HDD
Updated my Nvidia video drivers and DirectX
Ran MemTest86+ with no errors

I'm using Windows 7 Home edition 64bit is that's any help

Thank you

My System SpecsSystem Spec
18 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

I hope you haven't overclocked any hardware. If you have, please revert to factory clocks.

Code:
Start Menu\Programs\Advanced SystemCare 5	Public:Start Menu\Programs\Advanced SystemCare 5	Public
Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
Start Menu\Programs\COMODO	Public:Start Menu\Programs\COMODO	Public
Start Menu\Programs\Malwarebytes' Anti-Malware	Public:Start Menu\Programs\Malwarebytes' Anti-Malware	Public
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public
Please uninstall all these programs except Malware bytes.

I just listed it to make you know that you shouldn't be having those many antivirus/firewall programs installed in your computer. It will cause instability. After uninstalling them download and install MSE. Its free + known to be the most compatible antivirus with windows 7. (Great combination with Malware bytes)
Microsoft Security Essentials - Free Antivirus for Windows

Daemon Tools is a known cause for BSODs.

Check for an update on your BIOS version.
Code:
BIOS Version/Date	Award Software International, Inc. F11, 6/23/2010
Also look for an update on motherboard chipset drivers from here:
http://downloadcenter.intel.com/Default.aspx

Run the system file checker 3 times as mentioned in this tutorial:
SFC /SCANNOW Command - System File Checker

To make sure your hard drive is good, run disk check:
Disk Check

Do the following and post back if your computer is stable. If not we'll do further troubleshooting.
My System SpecsSystem Spec
18 Sep 2012   #3

Windows 7 Home Premium 64bit
 
 

I actually wasn't aware I had a few of those things on my computer still. At the moment I use AVAST as an antivirus only and COMODO as my firewall only. Malwarebyte Anti-Malware is there in case it misses anything.

My BIOS are the latest version as well as my motherboard chipset according to the GIGABYTE website. There are no updates for my intel drivers either. Ran the sfc command and it said there are no integrity violations and I also ran Disk Check like usual.

Problem about my BSOD is that it isn't very consistent, sometimes it goes good for a few weeks while at times it BSOD all the time. I'll report back if anything else happens.

EDIT: Forgot to mention that none of my hardware is overclocked.
My System SpecsSystem Spec
.


18 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Uninstall those and keep MSE for the time being. (You can install them back afterwards.)
For more details on your bug check, go through:
Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
19 Sep 2012   #5

Windows 7 Home Premium 64bit
 
 

Ok I uninstalled AVAST, Comodo, Advanced SystemCare, Daemon Tools, and SpyBot. Installed MSE for the time being. My BIOs are up to date as well as my motherboard chipset drivers. Ran system file checker 3 times and got the message "no integrity violations" and also ran Check Disk for disk errors. For temperatures my CPU under stress seems to Caps at around 47C and my GPU under stress caps at around 61C. Memtest86+ shows no errors in RAM after running tests for 6 hours

After a while I ended up with the BSOD again. The error itself mentions hal.dll+12a3b and ntoskrnl.exe+18cb03. I also attached the more updated minidump with this latest BSOD. Any recommendations on what I should do? I'm starting to believe this is a hardware problem.
My System SpecsSystem Spec
19 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Getting the same bug check.

What is the age of your computer?
Is it under its warranty?
What were you doing at the time of the crash?
My System SpecsSystem Spec
19 Sep 2012   #7

Windows 7 Home Premium 64bit
 
 

My computer is from 2009 and it's self built. Most parts are no longer under warranty.

My computer gets the BSOD randomly from just regular usage, it can be from opening a file, browsing the web, playing a game, or even shutting down the computer.
My System SpecsSystem Spec
19 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for the information. Have you changed any of the parts in these years?

We'll do some hardware tests to see how your computer performs:

Hardware stress test with Prime95:
Hardware - Stress Test With Prime95

after that CPU stress test with IntelBurnTest:
CPU - Stress Test Using IntelBurnTest

During these test monitor your hardware temp with Speccy:
Speccy - System Information - Free Download

Possible to upload some screenshots during the tests:
Screenshots and Files - Upload and Post in Seven Forums

Will wait for your results
My System SpecsSystem Spec
19 Sep 2012   #9

Windows 7 Home Premium 64bit
 
 

Alright I did as you asked. These are all snaps of CPU temperature in Speccy.

PrimeTest is running the stress test in Prime95 for approx. 90 minutes

Test 1 is running on Standard on IntelBurnTest, Test 2 is on High, and Test 3 is on Very High.
My System SpecsSystem Spec
19 Sep 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Those look normal.
Did you get more bsods during or after the test?
My System SpecsSystem Spec
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 BSOD during regular computer usage, error 0x00000124





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