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Windows 7: W7 freezing during boot with USB KB/Mouse plugged in.

18 Sep 2012   #1
crimson

Windows 7 Retail
 
 
W7 freezing during boot with USB KB/Mouse plugged in.

AOTBE, this doesn't happen at all when I have a normal PS2 KB/Mouse plugged in.

However when I replace that with USB KB/Mouse there is a problem. This has been happens whether I use my Logitech USB KB with Logitech Mouse. And the same with Razer KB and Razer Mouse. So I'm presuming this happens with any KB/Mouse plugged in by USB.

1. I'm in Windows. I hit reset, and it freezes at the post.

2. I'm in Windows. I shut down the PC. The next time, I power it up, it goes through a really really long boot to Windows. Then the screen goes blank.

The only way to resolve this is by completely powering off my PC. Meaning I shut it down. Then flip the switch on the PSU to off.

Only when the power to the PSU has been switched off will the PC boot all the way into Windows when turned on and powered up. And even in this case, it takes a pretty long time to boot. IDK if W7 normally should take that long.

(With my other PC using W8, I get absolutely no problems. Restart is amazingly fast. So is booting after being powered off. And there's never a need to shut it off completely from the PSU switch.)


I was wondering if anybody had an idea what's going on. I haven't tried any different configurations to test it out other than 2 different sets of USB KB/Mouse.


My System SpecsSystem Spec
.
18 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

May we have a look at your MSINFO32?
upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
18 Sep 2012   #3
crimson

Windows 7 Retail
 
 

OK. Here's the file.
My System SpecsSystem Spec
.

18 Sep 2012   #4
crimson

Windows 7 Retail
 
 

Restart seems to be working. But when it boots into Windows, the KB and Mouse don't work. I have to go through the whole complete power off. Then reboot. I have the latest drivers for the KB/Mouse too.
My System SpecsSystem Spec
18 Sep 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Get into the BIOS settins, change the boot order, put Hard disk (on which windows is installed) first in boot order.

It may work.
My System SpecsSystem Spec
Reply

 W7 freezing during boot with USB KB/Mouse plugged in.




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