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Windows 7: BSOD shortly after startup or during random intervals

18 Sep 2012   #1
Moose Muscles

Windows 7 Home Premium 64bit
 
 
BSOD shortly after startup or during random intervals

Computer keeps throwing a BSOD shortly after the boot process. I make it to windows with enough time to launch chrome or another program and then the crash happens. I restored windows and it started happening a little less.

I ran a "whocrashed" program that identified something with atheros driver, but when I try to update it windows says it is the most up to date driver.

I have attached the dump/system files to where you can hopefully help.

Thanks in advance.


My System SpecsSystem Spec
.

19 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL BSOD Index

Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility.

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED BSOD Index

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control.

*IF you are overclocking any hardware, please revert to factory clocks.
*Can you tell me what antivirus you're using?
*If you're using any back up tool, suggest to uninstall it while we troubleshoot with your computer.

Suggestions:
* System file checker for repairing any damaged files within windows
SFC /SCANNOW Command - System File Checker

* Run Memory test for 8 passes preferably overnight.
RAM - Test with Memtest86+

* To make sure your hard drive is good run
Disk Check

* Hard drive test both short and long with
SeaTools for Windows

SeaTools for DOS

* Look for an update on your BIOS version
Code:
BIOS Version/Date	American Megatrends Inc. E1482IMS V.10B, 4/8/2011
Post back results
My System SpecsSystem Spec
19 Sep 2012   #3
Moose Muscles

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post

*IF you are overclocking any hardware, please revert to factory clocks.
*Can you tell me what antivirus you're using?
*If you're using any back up tool, suggest to uninstall it while we troubleshoot with your computer.
No overclocking. The laptop has been restored to it's original out the box condition and is less than 1 yr old. It is an MSI FX420.

Right now, I have Microsoft Security Essentials. I have an extra Nod32 key so I can use that if I want. I will wait to get the thing running good first.

No back up tool being used at the moment, just relying on windows restore points since the laptop has been restored so much I havent put any real personal documents, programs, photos, etc.

Thanks again, I will perform the suggested.

I have already done the chkdsk /f /r and sfc /scannow prompts through the cmd console. They did not come up with any errors. I also ran the windows memory diagnostic tool last night but I will give memtest a go.

Again, I will update you further when I have more info. Thanks.
My System SpecsSystem Spec
.


19 Sep 2012   #4
Moose Muscles

Windows 7 Home Premium 64bit
 
 

According to MSI website, bios v.10b is the newest version available and the only available version on their website.
My System SpecsSystem Spec
19 Sep 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for the feedback.
We'll stick with MSE for now.

Keep us posted of more BSoDs,
Will be waiting for memory test results.
My System SpecsSystem Spec
20 Sep 2012   #6
Moose Muscles

Windows 7 Home Premium 64bit
 
 

Ran Memtest for about 8 hours, no errors.

Ran the seatools in DOS and Windows mode, both short and long, no errors.

Additionally ran, WD life guard, both short and long, no errors.

I believe for the time being the last chkdsk I ran may have fixed it.

Thanks again everyone.
My System SpecsSystem Spec
20 Sep 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Okay
You need to observe for a few days. Let us know if you're having more BSoDs.
My System SpecsSystem Spec
02 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi,

Did you have any BSODs after your last post?
My System SpecsSystem Spec
Reply

 BSOD shortly after startup or during random intervals




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