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Windows 7: BSOD using Firefox/Chrome/IE paired with Java and Flash crashes

19 Sep 2012   #1

Windows 7 Professional 32bit
 
 
BSOD using Firefox/Chrome/IE paired with Java and Flash crashes

Hi everyone,

I recently bought a new desktop PC that runs on Windows 7 and after about two weeks, the Flash and Java plug-ins started crashing, and now I keep getting a MEMORY_MANAGEMENT BSOD constantly. Switching browsers has not helped a bit. I have created a dump file, which you can find attached.

I really hope someone can help me and I appreciate the efforts!

My System SpecsSystem Spec
.

19 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Your dumps are taking a lot of time to load. Please grab them with the instruction utility again and re-upload them.

From one dump that was able to load:

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yusra\Downloads\TreeFiddy350\SF_19-09-2012\091912-27066-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Machine Name:
Kernel base = 0x82c0c000 PsLoadedModuleList = 0x82d554d0
Debug session time: Thu Sep 20 03:46:00.923 2012 (UTC + 6:00)
System Uptime: 0 days 0:36:23.609
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {c0851a40, 0, 0, 82c73b7e}

*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
Probably caused by : SYMEVENT.SYS ( SYMEVENT+17079 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: c0851a40, memory referenced
Arg2: 00000000, IRQL
Arg3: 00000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82c73b7e, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 82d75848
Unable to read MiSystemVaType memory at 82d54e20
 c0851a40 

CURRENT_IRQL:  0

FAULTING_IP: 
nt!MiLocateWsle+97
82c73b7e 8b049e          mov     eax,dword ptr [esi+ebx*4]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  chrome.exe

TRAP_FRAME:  b379d85c -- (.trap 0xffffffffb379d85c)
ErrCode = 00000000
eax=c0c0bf5c ebx=00013b4e ecx=00606058 edx=c0802000 esi=c0802d08 edi=02bd7001
eip=82c73b7e esp=b379d8d0 ebp=b379d8dc iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
nt!MiLocateWsle+0x97:
82c73b7e 8b049e          mov     eax,dword ptr [esi+ebx*4] ds:0023:c0851a40=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82c73b7e to 82c4d65b

STACK_TEXT:  
b379d85c 82c73b7e badb0d00 c0802000 c0802000 nt!KiTrap0E+0x2cf
b379d8dc 82caba55 c0c0bf5c 02c56fff 02bd0002 nt!MiLocateWsle+0x97
b379d9d8 82cac28c 02bd0002 02c56fff 86625808 nt!MiDeleteVirtualAddresses+0x1b5
b379daa8 82cabf41 86625808 865c6470 86539a40 nt!MiRemoveMappedView+0x325
b379dad0 82e53417 86539a40 00000000 c0000001 nt!MiRemoveVadAndView+0xe5
b379db30 82e718af 86625808 02bd0000 00000000 nt!MiUnmapViewOfSection+0x265
b379db50 b399e079 ffffffff 02bd0000 85e1d938 nt!NtUnmapViewOfSection+0x55
WARNING: Stack unwind information not available. Following frames may be wrong.
b379dbd4 82c4a27a ffffffff 02bd0000 b379dcec SYMEVENT+0x17079
b379dbd4 00400000 ffffffff 02bd0000 b379dcec nt!KiFastCallEntry+0x12a
b379dc44 00000000 82c495f9 00000008 00000202 0x400000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SYMEVENT+17079
b399e079 ??              ???

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  SYMEVENT+17079

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SYMEVENT

IMAGE_NAME:  SYMEVENT.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4ecbea42

FAILURE_BUCKET_ID:  0xA_SYMEVENT+17079

BUCKET_ID:  0xA_SYMEVENT+17079

Followup: MachineOwner
---------

1: kd> lmvm SYMEVENT
start    end        module name
b3987000 b39b1000   SYMEVENT T (no symbols)           
    Loaded symbol image file: SYMEVENT.SYS
    Image path: \??\C:\Windows\system32\Drivers\SYMEVENT.SYS
    Image name: SYMEVENT.SYS
    Timestamp:        Wed Nov 23 00:30:26 2011 (4ECBEA42)
    CheckSum:         00027540
    ImageSize:        0002A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
Please uninstall Norton Internet Security. This antivirus alone is a known cause to BSoDs. Also uninstall Daemon Tools. (Search our forum, you'll find allot of issues with this program)

* Download and install MSE. Run a full scan when updated.
Microsoft Security Essentials - Free Antivirus for Windows

* For additional security, recommend Malware bytes. (Also run full scan once installed)
Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer

* System file checker for repairing any damaged files within windows
SFC /SCANNOW Command - System File Checker

Keep us posted
My System SpecsSystem Spec
01 Apr 2013   #3

Windows 7 Professional 32bit
 
 

Hi guys,

again my computer is experiencing BSODs, along with constant crashes of Flash in Chrome and Firefox. I attached the ZIP folder with the dump file to this thread and hope that you will be able to open them. I really appreciate your help, as I am a total newbie to this and have no idea how to fix it. Thanks again!

Cheers,

TreeFiddy350
My System SpecsSystem Spec
.


01 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41790, c0802170, ffff, 0}

Probably caused by : memory_corruption ( nt!MiDeleteAddressesInWorkingSet+389 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 00041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
	contains the address of the PFN for the corrupted page table page.
	On a 32 bit OS, parameter 2 contains a pointer to the number of used
	PTEs, and parameter 3 contains the number of used PTEs.
Arg2: c0802170
Arg3: 0000ffff
Arg4: 00000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41790

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 82ccbdfe to 82ccd413

STACK_TEXT:  
c1393c14 82ccbdfe 887c4950 887c4950 00000000 nt!MiDeleteAddressesInWorkingSet+0x389
c1393c40 82e76897 ed972351 87cbed48 00000002 nt!MmCleanProcessAddressSpace+0x8c
c1393cb4 82e8a1c7 00000000 859726b0 00000001 nt!PspExitThread+0x685
c1393ccc 82cbdbd0 859726b0 c1393cf8 c1393d04 nt!PsExitSpecialApc+0x22
c1393d1c 82c4a954 00000001 00000000 c1393d34 nt!KiDeliverApc+0x28b
c1393d1c 77477094 00000001 00000000 c1393d34 nt!KiServiceExit+0x64
WARNING: Frame IP not in any known module. Following frames may be wrong.
0214fd04 00000000 00000000 00000000 00000000 0x77477094


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!MiDeleteAddressesInWorkingSet+389
82ccd413 cc              int     3

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MiDeleteAddressesInWorkingSet+389

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  50e793e8

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  0x1a_41790_nt!MiDeleteAddressesInWorkingSet+389

BUCKET_ID:  0x1a_41790_nt!MiDeleteAddressesInWorkingSet+389

Followup: MachineOwner
---------
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
RAM - Test with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.
My System SpecsSystem Spec
02 Apr 2013   #5

Windows 7 Professional 32bit
 
 

Thank you!
My System SpecsSystem Spec
02 Apr 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

You're welcome and be sure to post your results.
My System SpecsSystem Spec
26 May 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Did you find the cause of the BSODs?
My System SpecsSystem Spec
Reply

 BSOD using Firefox/Chrome/IE paired with Java and Flash crashes





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