RANDOM BSOD even after Factory reset

G

gsinkaos

New member
Local time
2:22 PM
Messages
4
You read it right. Even after the factory reset I continue to get random BSOD. This started happening last year. After going off the edge one day with this thing :cry:, I reset it. It froze the day of the reset when I was rebuilding my desktop again. The improvement after the reset is that it actually writes minidump files now.

I look to the wisdom of this board to help me please. I have attached the minidump files from the last three bsod, the event log and my system specs. If there is anything else needed I will be waiting.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Welcome

Please upload your msinfo32.nfo file. To get this:

  • Click on the Start :orb:
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Thanks for the response! I will uninstall mcafee and do the scan- let you know the results. If it is mcafee- it might be a few days before I see if that was the cause of the issue. The BSOD seems to happen almost at random-but we know better, nothing's random with computers.

I have attached the msinfo32 file- give it a look. Thanks again!
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Sure..take as much time as you want. Let us know if you have any BSoDs after uninstalling McAfee :)
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Hello,

Did you uninstall McAfee? Any blue screens after that?
You might want to check for an update on your BIOS version as well...
Code: 
BIOS Version/Date	DELL INC. A13, [COLOR="Red"]7/28/2009[/COLOR]
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Any new BSoDs? :)
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
There were no BSOD's for a while. The last week- I started up the computer, only opened up chrome, went to cars.com, and out of no where-BSOD. I kept my cool and didn't throw my computer in the tub and run the water. I couldn't find any trace BSOD in the logs so i waited for another. Voila-about 8 minutes ago from this post- another BSOD. It pointed to a tcpip.sys+82139 address as the cause and the address ntoskrnl.exe+7f1c0 as where the crash occurred. I have reattached the dump files and all others. Meanwhile I will go see if there an update for my BIOS! Thanks KoolKat!
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
The BSOD was caused by very old Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC drivers. Update to the latest
Code: 
fffff800`00b9c848  fffff880`041df593Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/search.php?id=Rt64win7.sys"]Rt64win7.sys[/URL]
 Rt64win7+0x18593
fffff800`00b9c848  fffff880`041df593Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/search.php?id=Rt64win7.sys"]Rt64win7.sys[/URL]
 Rt64win7+0x18593
-----------------
0: kd> lmvm Rt64win7
start             end                 module name
fffff880`041c7000 fffff880`04200000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: [URL="http://www.carrona.org/drivers/search.php?id=Rt64win7.sys"]Rt64win7.sys[/URL]
    Timestamp:       [COLOR="Red"] Fri May 22 20:52:30 2009[/COLOR] (4A16BC2E)
    CheckSum:         00041606
    ImageSize:        00039000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Uninstall older from control panel first

Source 1: OR
Source 2:
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
I actually started getting BSOD more often recently and couldn't get a few minutes in when the BSOd would pop up. Anyways, I was finally able to change the realtek driver. I will keep you updated!

Thank you!
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Okay. Update the thread when ever you're able to. We'll be here.
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
You must log in or register to reply here.

Similar threads

Asking for password after factory restore. Nothing working!!
Replies
2
Views
3K
file3456
F
BSOD even after factory reset 0x00000116
Replies
17
Views
2K
Matulhs
M
E-Recovery gone wrong. Windows will not start after factory reset
Replies
11
Views
3K
Eric3742
E
Can no longer access computer after factory reset
Replies
1
Views
2K
Nicoilin
N
Problems with windows update after factory reset
Replies
4
Views
10K
torchwood
torchwood
Back
Top