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Windows 7: RANDOM BSOD even after Factory reset


19 Sep 2012   #1

Windows 7 Home Premium 64bit
 
 
RANDOM BSOD even after Factory reset

You read it right. Even after the factory reset I continue to get random BSOD. This started happening last year. After going off the edge one day with this thing , I reset it. It froze the day of the reset when I was rebuilding my desktop again. The improvement after the reset is that it actually writes minidump files now.

I look to the wisdom of this board to help me please. I have attached the minidump files from the last three bsod, the event log and my system specs. If there is anything else needed I will be waiting.


My System SpecsSystem Spec
.

20 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
My System SpecsSystem Spec
20 Sep 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Assume you have McAfee antivirus installed.
Do upload the msinfo file for confirmation.

Please uninstall McAfee. It alone is a known cause for BSoDs.
How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)

Download and install MSE. Run a full scan once updated.
Microsoft Security Essentials - Free Antivirus for Windows

Do let us know your feedback.
My System SpecsSystem Spec
.


23 Sep 2012   #4

Windows 7 Home Premium 64bit
 
 

Thanks for the response! I will uninstall mcafee and do the scan- let you know the results. If it is mcafee- it might be a few days before I see if that was the cause of the issue. The BSOD seems to happen almost at random-but we know better, nothing's random with computers.

I have attached the msinfo32 file- give it a look. Thanks again!
My System SpecsSystem Spec
23 Sep 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Sure..take as much time as you want. Let us know if you have any BSoDs after uninstalling McAfee
My System SpecsSystem Spec
30 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hello,

Did you uninstall McAfee? Any blue screens after that?
You might want to check for an update on your BIOS version as well...
Code:
BIOS Version/Date	DELL INC. A13, 7/28/2009
My System SpecsSystem Spec
09 Oct 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Any new BSoDs?
My System SpecsSystem Spec
17 Oct 2012   #8

Windows 7 Home Premium 64bit
 
 

There were no BSOD's for a while. The last week- I started up the computer, only opened up chrome, went to cars.com, and out of no where-BSOD. I kept my cool and didn't throw my computer in the tub and run the water. I couldn't find any trace BSOD in the logs so i waited for another. Voila-about 8 minutes ago from this post- another BSOD. It pointed to a tcpip.sys+82139 address as the cause and the address ntoskrnl.exe+7f1c0 as where the crash occurred. I have reattached the dump files and all others. Meanwhile I will go see if there an update for my BIOS! Thanks KoolKat!
My System SpecsSystem Spec
17 Oct 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

The BSOD was caused by very old Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC drivers. Update to the latest
Code:
fffff800`00b9c848  fffff880`041df593Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x18593
fffff800`00b9c848  fffff880`041df593Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x18593
-----------------
0: kd> lmvm Rt64win7
start             end                 module name
fffff880`041c7000 fffff880`04200000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri May 22 20:52:30 2009 (4A16BC2E)
    CheckSum:         00041606
    ImageSize:        00039000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Uninstall older from control panel first

Source 1:OR
Source 2:
My System SpecsSystem Spec
26 Oct 2012   #10

Windows 7 Home Premium 64bit
 
 

I actually started getting BSOD more often recently and couldn't get a few minutes in when the BSOd would pop up. Anyways, I was finally able to change the realtek driver. I will keep you updated!

Thank you!
My System SpecsSystem Spec
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 RANDOM BSOD even after Factory reset




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