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Windows 7: BSOD: random and error "The bugcheck code: 0x0000009f"

20 Sep 2012   #1
Bigbelly

 
 
BSOD: random and error "The bugcheck code: 0x0000009f"

Hello
My laptop is a Dv7-3165dx running Windows 7 home edition. Service Pack 1 64-bit OS . when i start up my computer, everything is fine it loads up i sign in and the desktop loads up with no problem.

i've had a problem where my laptop would not respond when closing the lid, shutting down, restarting, hibernating.. but not so much when i did hibernate it so i have been doing this for the past year. it would turn to a blank screen after it says shutting down or any of the other ones and it will stay on, the fan will turn into high gear(speed up) and the laptop would get really hot after this. i would have to press the power button to turn it off.

Sometimes while im just doing some easy task like on chrome, the laptop will stop responding, not even the task manager will come on, i would be stuck on a blank screen when i press CTRL ALT DELETE and then a message couple moments later " Failure to display security and shut down options" so i would have to power off, and start it back up fresh.

It was only yesterday that after when it was not responding that i tried to restart it, logged off, was shutting down, it took about like 5 minutes of hanging before i got the blue screen DRIVER_POWER_STATE_FAILURE. I looked into it and on Bluescreenview were athrx.sys+b280b ntoskrnl.exe+e96c2 in red. i updated my drivers and i shut down couple times with no problems then when i went to shut down later on i got another blue screen but this time its only ntoskrnl.exe+e96c2. I dont know how to fix this, if all of the stated problems are connected or if this is seperate. Sorry for the essay.


My System SpecsSystem Spec
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20 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

Dump shows that athrx.sys is still the cause.

Code:
0: kd> !irp fffffa8006901a70
Irp is active with 4 stacks 2 is current (= 0xfffffa8006901b88)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8003dce050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
			Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa8004b29710 00000000 fffff80003327200-fffffa800387c9f0 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800387c9f0    

			Args: 00000000 00000000 00000000 00000000
Upgrading drivers for pre-existing device
  1. Open Windows Device Manager.
    - Click on the start
    - Type Device Management on the search bar
    - Hit enter
  2. In the Device Manager locate the device you wish to update the drivers for/look for a
  3. Right-click the device and click Properties.
  4. In the Properties window click the Driver tab.
  5. Click the Update Driver button.
  6. In the Hardware Update Wizard point Windows to the location of the updated drivers on your hard drive
Once drivers have been installed reboot.

Also look for an update on your BIOS version.

Code:
BIOS Version/Date	Hewlett-Packard F.10, 10/15/2009
My System SpecsSystem Spec
20 Sep 2012   #3
Bigbelly

 
 

Thanks so much, i appreciate it.
updating from the device manager wasn't working out, kept saying everything was up to date so i manually installed the 3 network drivers and BIOS.
the whole day its been working like it never did before. I at least restarted this like 15 times LMAO. closed the lid and turned it back on again and no problems at all.
again Thank you.
My System SpecsSystem Spec
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20 Sep 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

LOL

You may observe for another 4/5 days. If you don't crash again, you can mark the thread as solved
My System SpecsSystem Spec
26 Sep 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hello again Bigbelly

Did you have any BSoDs after your last post?
My System SpecsSystem Spec
27 Sep 2012   #6
Bigbelly

 
 

I didn't have a BSOD, if you could remember ^ that was the first time getting it while having the problem.. its like.. before i wouldn't leave the laptop on that long enough while it wasn't responding and i would turn it off from the button. but the time i left it hanging there i got the surprise. BSoD. I did get the problem till after like 4-5 days later.

the day it happened again , i tried hibernating it and it jus stayed on a blank screen so i just turned it off. and it happened just now again.. i tried shutting down and it just hanged there doing absolutely nothing.
I think its because of the windows update. it updated the same Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter. (athrx.sys)
Im thinking of doing a system restore and not updating from the windows update again, but from the HP website.
what do you think?
My System SpecsSystem Spec
27 Sep 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload the dumps first. An improper decision may make it worse.
My System SpecsSystem Spec
27 Sep 2012   #8
Bigbelly

 
 

I didnt get the BSoD again. so no dump. only those two from that day.
and also since that was updated from windows updates
it keeps saying that i have to shutdown to install updates.. its like the same 2 updates over and over when i do shutdown and its not stopping. o.O im confused now
My System SpecsSystem Spec
27 Sep 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Alright
  1. Click on the Start
  2. Type Device Manager in Search
  3. Expand the list under Network Adapters
  4. Post a screenshot following:
  5. Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
27 Sep 2012   #10
Bigbelly

 
 

here it is.Attachment 233956
My System SpecsSystem Spec
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 BSOD: random and error "The bugcheck code: 0x0000009f"




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