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Windows 7: BSOD When Shutting down, KMODE_exception_not_handled


20 Sep 2012   #1

Windows 7 Home Premium
 
 
BSOD When Shutting down, KMODE_exception_not_handled

Possible TP-Link wireless driver as culprit. Not ruling out user error.

Let me know if I failed to upload all the necessary info. I tried to read the posting rules thoroughly.

Sorry for the troll-bot username. It sounded funnier when I registered than it actually is.

- Franky

My System SpecsSystem Spec
.

20 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The three of your recent crashes are caused by either NETIO.sys, or tcpip.sys. Both are network related.

The network driver you actually use is Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC. And, the driver is somehow old.
Code:
0: kd> lmvm rt64win7
start             end                 module name
fffff880`04a17000 fffff880`04a8c000   Rt64win7   (deferred)             
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Thu Apr 21 23:45:33 2011 (4DB07445)
    CheckSum:         00076017
    ImageSize:        00075000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So you should update the network driver, available at Realtek.

To update the drivers, follow the steps:
First, download the network card driver from manufactuer's website.
Then reinstall the driver:
  1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  2. Double click to expand "Network adaptors".
  3. Right click your network card and click Uninstall.
  4. Check "Delete driver software for this device" check box, click OK.
  5. Restart the computer
  6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.
Let us know the results.
My System SpecsSystem Spec
20 Sep 2012   #3

Windows 7 Home Premium
 
 

Thank you Arc, I will keep you posted.
My System SpecsSystem Spec
.


20 Sep 2012   #4

Windows 7 Home Premium
 
 

I managed to do this incorrectly. I'm not sure how . . . attached is what my device manager looks like now.

I can still connect to my local wireless network via my adapter, and I'm not a gamer - no need for LAN parties. However looking at the list I realize that I either downloaded the incorrect driver, or installed it improperly.

Have had one shutdown w/o crash. Not worth noting, as it usually doesn't BSOD, just often enough to warrant posting.

- Franky
My System SpecsSystem Spec
20 Sep 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

@ Arc Don't mind me poke my nose, just a question
@ Validusername what antivirus do you use?
My System SpecsSystem Spec
20 Sep 2012   #6

Windows 7 Home Premium
 
 

@Koolkat77

Prevx 3.0 - open to suggestions on this.

Also worth noting, a copy of Macaffee was recently installed by a non-administrator somehow. She has my password, but I have to wonder if she even realized if she did it. I uninstalled Macaffee on the grounds that I didn't want cascading anti-virus on top of windows defender. I have perhaps an irrational hangup here.

Same non-admin also possibly guilty of playing zynga games. I strive hard to keep this computer clean of that stuff, but it's her computer too . . . . .

Thanks,

- Franky
My System SpecsSystem Spec
20 Sep 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Franky, I don't know who prevx 3.0 is nor do I know who is the She you're talking about.

Anyway, McAfee is known to cause BSoDs. Please uninstall it.
How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)

Download and install MSE, and run a full scan once updated. Link to MSE:
Microsoft Security Essentials - Free Antivirus for Windows

That's the reason I jumped to this thread.
My System SpecsSystem Spec
20 Sep 2012   #8

Windows 7 Home Premium
 
 

Thanks Koolkat,

I had already uninstalled McAffee, as I said. Sorry for the liberal use of pronouns: With "She" I was referring to non-administrator co-owner of the computer.

I will give security essentials a try and uninstall Prevx - something I sort of suspect is junk anyway.

- Franky
My System SpecsSystem Spec
20 Sep 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

ooOkay cool.
Good Luck.
My System SpecsSystem Spec
20 Sep 2012   #10

Windows 7 Home Premium
 
 

@Arc

Realtek Network driver up to date and properly installed. Had some unrelated troubleshooting in DAW that distracted from BSOD diagnostics, but the good news is no new Blue Screens, at least yet.

I'd hesitate to call this "solved", but thanks for the quick response and good eye on the network driver.

- Franky
My System SpecsSystem Spec
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 BSOD When Shutting down, KMODE_exception_not_handled




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