BSOD playing games

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  1. Posts : 8
    Windows 7 Home Premium 64bit
       #1

    BSOD playing games


    Hi
    I have lenovo y580 ideapad with gtx 660m video card.
    Its a new machine and i ve been having BSOD for like a week.When i try to play eve online game crashes and i see this screen;
    http://i47.tinypic.com/1hz6e0.jpg
    so i updated nvidia driver to the latest 306.23 but it didnt help.
    What can i do to solve this problem this is really annoying.

    Btw is this a driver problem or my graphic card is broken?

    Thanks.
    Last edited by Sindustry; 21 Sep 2012 at 16:58. Reason: report
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2
      My Computer


  3. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Ok updated my post
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Welcome

    Your BugCheck 116

    Go through this thread for more information:
    STOP 0x116: VIDEO_TDR_ERROR troubleshooting

    Please read this quote from one of our bsod experts:

    usasma said:
    These are predominantly STOP 0x116 errors - and there's a limited number of possibilities there.
    More info at this link: BSOD Index

    The 3 most common causes for this are:
    - video driver issues
    - overheating
    - bad video card

    I would suggest:
    - downloading the appropriate ATI Driver - and only the driver, not the Catalyst Control Center. Pick option 2 in torrentg's link. FYI - I have seen issues occasionally with the CCC program.
    - uninstalling all the current ATI stuff from Control Panel...Programs...Uninstall a program
    - install the drivers that you downloaded

    Then, open up the case and ensure that the graphics card's fan is working, and that there's no dust/crud obstructing the airflow inside the case.

    If that does not fix the problems, then I'd suggest trying another video card. Since the computer is less than a year old, I'd expect that a defective video card would be covered under the manufacturer's warranty.
    Let us know the results.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa800e2b74e0, fffff8800ff9f004, ffffffffc000009a, 4}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ad6004 )
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Thanks for the reply i ve checked the link u sent and made furmark tests with this settings
    http://tinypic.com/r/23vky8h/6
    In the first test i got this error: http://tinypic.com/r/zswzm/6
    with the "Display driver stopped responding and has recovered" error at bottom right of the screen

    in second test i got BSOD and here is dmp file

    i hope this helps to the situation
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Is any of your hardware overclocked?
    I'm seeing the dumps.
      My Computer


  7. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    No i haven't overclocked anything.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Sindustry said:
    No i haven't overclocked anything.
    Does your motherboard have an onboard vga?
    If your computer works find connected there we'll understand that the video card is a bad one. Is it under its warranty?
      My Computer


  9. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    sorry for late response i had to leave :/
    my laptop has 2 video cards.
    One is Intel(R) HD Graphics 4000
    Other one is Nvidia GeForce GTX 660M (using this on games)
    here is motherboard; http://i49.tinypic.com/15xwbpu.jpg
    and yes it is under warrant.

    edit: full specs http://www.cnet.com/laptops/lenovo-i...-35411767.html
    Last edited by Sindustry; 22 Sep 2012 at 14:44. Reason: specs
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Okay
    Did you connect it to the onboard VGA? Getting any BSoD?
      My Computer


 
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