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Windows 7: BSOD playing games

20 Sep 2012   #1
Sindustry

Windows 7 Home Premium 64bit
 
 
BSOD playing games

Hi
I have lenovo y580 ideapad with gtx 660m video card.
Its a new machine and i ve been having BSOD for like a week.When i try to play eve online game crashes and i see this screen;
http://i47.tinypic.com/1hz6e0.jpg
so i updated nvidia driver to the latest 306.23 but it didnt help.
What can i do to solve this problem this is really annoying.

Btw is this a driver problem or my graphic card is broken?

Thanks.


My System SpecsSystem Spec
.

20 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

My System SpecsSystem Spec
21 Sep 2012   #3
Sindustry

Windows 7 Home Premium 64bit
 
 

Ok updated my post
My System SpecsSystem Spec
.


21 Sep 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Your BugCheck 116

Go through this thread for more information:
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Please read this quote from one of our bsod experts:

Quote   Quote: Originally Posted by usasma View Post
These are predominantly STOP 0x116 errors - and there's a limited number of possibilities there.
More info at this link: BSOD Index

The 3 most common causes for this are:
- video driver issues
- overheating
- bad video card

I would suggest:
- downloading the appropriate ATI Driver - and only the driver, not the Catalyst Control Center. Pick option 2 in torrentg's link. FYI - I have seen issues occasionally with the CCC program.
- uninstalling all the current ATI stuff from Control Panel...Programs...Uninstall a program
- install the drivers that you downloaded

Then, open up the case and ensure that the graphics card's fan is working, and that there's no dust/crud obstructing the airflow inside the case.

If that does not fix the problems, then I'd suggest trying another video card. Since the computer is less than a year old, I'd expect that a defective video card would be covered under the manufacturer's warranty.
Let us know the results.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800e2b74e0, fffff8800ff9f004, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ad6004 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
22 Sep 2012   #5
Sindustry

Windows 7 Home Premium 64bit
 
 

Thanks for the reply i ve checked the link u sent and made furmark tests with this settings
http://tinypic.com/r/23vky8h/6
In the first test i got this error: http://tinypic.com/r/zswzm/6
with the "Display driver stopped responding and has recovered" error at bottom right of the screen

in second test i got BSOD and here is dmp file

i hope this helps to the situation
My System SpecsSystem Spec
22 Sep 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Is any of your hardware overclocked?
I'm seeing the dumps.
My System SpecsSystem Spec
22 Sep 2012   #7
Sindustry

Windows 7 Home Premium 64bit
 
 

No i haven't overclocked anything.
My System SpecsSystem Spec
22 Sep 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by Sindustry View Post
No i haven't overclocked anything.
Does your motherboard have an onboard vga?
If your computer works find connected there we'll understand that the video card is a bad one. Is it under its warranty?
My System SpecsSystem Spec
22 Sep 2012   #9
Sindustry

Windows 7 Home Premium 64bit
 
 

sorry for late response i had to leave :/
my laptop has 2 video cards.
One is Intel(R) HD Graphics 4000
Other one is Nvidia GeForce GTX 660M (using this on games)
here is motherboard; http://i49.tinypic.com/15xwbpu.jpg
and yes it is under warrant.

edit: full specs http://www.cnet.com/laptops/lenovo-i...-35411767.html
My System SpecsSystem Spec
22 Sep 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Okay
Did you connect it to the onboard VGA? Getting any BSoD?
My System SpecsSystem Spec
Reply

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