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Windows 7: Side by side configuration error when trying to install itunes

20 Sep 2012   #1

Windows 7 home 64 bit
 
 
Side by side configuration error when trying to install itunes

Hi everyone,

I am really new and not technically savvy like most of you seem to be!

I actually tried upgrading my iphone and that lead to having to upgrade itunes and that returned a side by side configuration error which I have spent hours trying to google and resolve - with no success. If anyone could help it would be greatly appreciated! I'm not sure what info you need or even where to start anymore. Thanks in advance.

My System SpecsSystem Spec
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20 Sep 2012   #2

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Hello megang,

My daughter's name is Megan Grace (MeganG) - you're not her are you?

Try running the System File Checker (SFC) - follow Option 2 of this SevenForums tutorial and attach your results (see option three to "shrink" the results) when you next post. You might have to run SFC a few times to completely resolve the SxS issues.
My System SpecsSystem Spec
20 Sep 2012   #3

Windows 7 home 64 bit
 
 

I wish I was!!! Cause then I could just give you this laptop!

Ok so I ran the sfc /scannow and it returned "windows Resource Protection did not find any integrity violations.

Do you still want me to do step 3?

Thanks for your help!
My System SpecsSystem Spec
.


20 Sep 2012   #4

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Well, I don't recall my daughter moving to New Zealand. I guess I'm not getting your laptop then, eh?

No, skip step 3 - no errors were found and that's a good thang.

Please give me a little more information. I think the problem you are experiencing is that when you tried to upgrade your iPhone, that process required an update to iTunes. In the process of updating iTunes, you received some SxS configuration errors. Is that a fair description?

First, let me say this: iTunes and Windows don't play well together.

Since SFC says all is well - Windows wasn't affected by the SxS errors. The easiest thing might be to see if you can repair iTunes though control Panel Program and Features. Some application give you the option to repair when you select the app. If iTunes has that option - try the repair option (as opposed to uninstall).
If iTunes doesn't give you a repair option, then you might consider re-installing it.

Let me check iTunes to see what the ramifications might be - I think you're going to have to re-install anyway, but Apple might have describe the best process.
My System SpecsSystem Spec
20 Sep 2012   #5

Windows 7 home 64 bit
 
 

HAHA - guess not...

Ok so yes I tried upgrading my iphone and that didn't work so there was an itunes upgrade so I did that but it errored with the side by side error so unfortunately I uninstalled it, rebooted and downloaded the new version - still the same side by side error. So I'm kind of stuck!
My System SpecsSystem Spec
20 Sep 2012   #6

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

There is a procedure at Apple to upgrade an iPhone - the first thing it asks is is iTunes up to date? and when you check iTunes, it explicitly states that 64bit Windows must use the 64bit installer.

Is your iTunes 10.7?
Download page - iTunes 10.7 for Windows (64-bit)

And here's the golden ticket: Removing and reinstalling iTunes

So between those two pages, it looks as though you can first try to update iTunes (if not v10.7). If the problem persists - remove and re-install iTunes per the Apple instructions.

Post back with your success story (I hope).

Bill
My System SpecsSystem Spec
20 Sep 2012   #7

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Wow, you type fast, or I type slow.

What are the SxS errors?

iTunes puts other Apple SW (updater, qktime, ...) on your machine when you install it. I wonder if it's one of those "culprits". I'm leaning towards qktime, but the SxS errors you post should be definitive.

Is there any other information you could provide? Check the event logs and look for iTunes or SxS specific errors. grab the log entry and post it if there are any (not the whole event log, just the errors specific to this issue)

Thanks.
My System SpecsSystem Spec
20 Sep 2012   #8

Windows 7 home 64 bit
 
 

typing is something I'm good at cause it's part of my job.

Ok so I had found that article and gone through the uninstall. I have now rebooted, deleted the previous download file and re downloaded the 64 bit version. Double clicked on it to install and it says " the application has failed to start because it's side by side configuration is incorrect. Please see the application event log or use the command -line sxstrace.exe tool for more detail.

so where do I find that?
My System SpecsSystem Spec
20 Sep 2012   #9

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

In the link I provided - apple says pretty much what I thought. Other sw might be the cause:
In some rare instances, it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes. For most technical issues though, reinstalling iTunes is an unnecessary and overused troubleshooting step. If you are directed to reinstall iTunes by AppleCare, a Knowledge Base article, or an alert dialog, you can do so by following the steps in this article.
See the link "Removing and Reinstalling...." in my previous post.
If you didn't uninstall all of the iTunes related sw, please do it per their instructions.
I've posted them here for convenience.

Readers of this thread should go to the link provided or search Apple for the information - things change and this information is static. In other words apple might change their instructions at some future date - those changes will not be reflected here. So, the information is good right now, but who knows.... in a week, a month.... it might be wrong.
Quote   Quote: Originally Posted by Apple-iTunes
OverviewIn some rare instances, it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes. For most technical issues though, reinstalling iTunes is an unnecessary and overused troubleshooting step. If you are directed to reinstall iTunes by AppleCare, a Knowledge Base article, or an alert dialog, you can do so by following the steps in this article.

Notes:
  • iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes. While it is highly unlikely that you will lose any contents of your iTunes Library when following these steps, it is always a good idea to ensure that your iTunes library is backed up. If you're unsure how to backup, see iTunes: Back up your iTunes library by copying to an external hard drive.
  • These steps may take a significant amount of time to complete, depending on your system.
Steps

1. Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components
in the following order and then restart your computer:
  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.


If you need more detailed steps on removing these components, refer to the following steps:
  1. Quit the following programs if they are running:
    • iTunes
    • QuickTime Player
    • Apple Software Update
  2. From the Start menu, click Control Panel.
  3. In Control Panel, click the "Uninstall a program" link as shown below. The Programs and Features Control Panel opens.

    Alternately, if you do not see the "Uninstall a program" link, click Programs and Features.

  4. Select iTunes from the list of currently installed programs. Then, click Uninstall.
  5. When asked if you would like to remove iTunes, click Yes.
  6. After the uninstallation is complete, do not restart your computer if you are prompted to.
  7. If you see other iTunes entries in the list, remove them as well by repeating steps 4-6.
  8. Remove any iPod Updater applications that are listed the same way you removed iTunes.
  9. Remove all instances of QuickTime the same way you removed iTunes.
  10. Remove all instances of Apple Software Update the same way you removed iTunes.
  11. Remove all instances of Apple Mobile Device Support the same way you removed iTunes.
  12. Remove all instances of Bonjour the same way you removed iTunes.
  13. Remove all instances of Apple Application Support the same way you removed iTunes.
  14. Restart your computer.


2. Verify iTunes and related components are completely uninstalled
In most cases removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases those though, files may be left behind. After following the previous steps, you should confirm that the following files and folders have been removed. If any are left behind, remove them now:
  • C:\Program Files\Bonjour
  • C:\Program Files\Common Files\Apple\
  • C:\Program Files\iTunes\
  • C:\Program Files\iPod\
    Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
  • C:\Program Files\QuickTime\
  • C:\Windows\System32\QuickTime
  • C:\Windows\System32\QuickTimeVR
If you have a 64-bit version of Windows, you will need to confirm that the following folders have been removed as well:
  • C:\Program Files (x86)\Bonjour
  • C:\Program Files (x86)\Common Files\Apple\
  • C:\Program Files (x86)\iTunes\
  • C:\Program Files (x86)\iPod\
    Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
  • C:\Program Files (x86)\QuickTime\
  • C:\Windows\SysWOW64\QuickTime
  • C:\Windows\SysWOW64\QuickTimeVR
If you aren't sure how to remove these files, you can follow these detailed steps:
  1. From the Start menu, select Computer.
  2. Open Local Disk (C located in Computer or whichever hard disk your programs are installed on.
  3. Open the Program Files folder.
  4. Right-click the Bonjour folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
  5. Right-click the iPod folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion. Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
  6. Right-click the iTunes folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
  7. Right-click the QuickTime folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
  8. Open the Common Files folder.
  9. Right-click the Apple folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    Note: If you have a 64-bit version of the Windows OS, continue with step #10. Otherwise, skip to step #15.
  10. From the Start menu, select Computer.
  11. Open Local Disk (C located in Computer or whichever hard disk your programs are installed on.
  12. Open the Program Files (x86) folder.
  13. Right-click the Bonjour folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
  14. Right-click the iPod folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion. Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
  15. Right-click the iTunes folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
  16. Right-click the QuickTime folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
  17. Open the Common Files folder.
  18. Right-click the Apple folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
  19. From the Start menu, select Computer.
  20. Open Local Disk (C located in Computer or whichever hard disk your operating system is installed on.
  21. Open the Windows folder.
    For 32-bit versions of Windows: Open the System32 folder.
    For 64-bit versions of Windows: Open the SysWOW64 folder.
  22. Right-click the QuickTime file (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
  23. Right-click the QuickTimeVR file (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
  24. Right-click the Recycle Bin and select Empty Recycle Bin.


3. Reinstall iTunes and related components
After verifying that iTunes is completely uninstalled, restart your computer and then download and install the latest version of iTunes.



If the issue you are troubleshooting is not resolved after following these steps, it is not necessary to remove and reinstall iTunes multiple times. Instead, you may find helpful information on the iTunes Support page, such as troubleshooting steps related to specific alert messages.
Additional Information

iPodService.exe Alert
Follow these steps if the message "Cannot delete iPodService.exe: It is being used by another person or program" appears when you try to delete the iPod folder.
  1. Make sure that iTunes and the iPod Updater utility are not open.
  2. Press and hold Control-Alt-Delete. Select Start Task Manager.
  3. Click the Processes tab.
  4. Locate the iPodService.exe in the list.
  5. Click "iPodService.exe" and choose End Process.
  6. Quit the Task Manager.
If you followed Apple's instructions - to the letter - and you still have SxS issues with iTunes,
- you might try the System Update Readiness tool for Windows 7 x64 download from MS here.
.
My System SpecsSystem Spec
20 Sep 2012   #10

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I feel as though we're in a time warp - our conversations are just a bit out of sync.

You can look at application events in event viewer in
Control Panel\All Control Panel Items\Administrative Tools

Navigate to "Windows Logs" , then Application inside Event viewer. If the event isn't apparent sorted by date, you could sort the entries by "Level". I suspect this would be a critical or warning error. When (if) you find the events related to this error, you can select more than one, right click the selected events and Copy as text, then post them here.

I'll take a look at sxstrace - in case you have trouble finding the events.

Quote   Quote: Originally Posted by megang View Post
.....Ok so I had found that article and gone through the uninstall. I have now rebooted, deleted the previous download file and re downloaded the 64 bit version. Double clicked on it to install and it says " the application has failed to start because it's side by side configuration is incorrect. Please see the application event log or use the command -line sxstrace.exe tool for more detail.

so where do I find that?
My System SpecsSystem Spec
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 Side by side configuration error when trying to install itunes




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