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Windows 7: bsod driver_power_state_failure ntoskrnl.exe+7f1c0


20 Sep 2012   #1

Windows 7 Home Premium 64bit
 
 
bsod driver_power_state_failure ntoskrnl.exe+7f1c0

My wife's Sony Vaio (VPCEE41FD) laptop has been acting up over the last few nights.
It would hang up on shutting down, taking sometimes over an hour+

Just tonight it decided to BSOD stating driver_power_state_failure ntoskrnl.exe+7f1c0
If I recall, I think this happened about a month ago as well.
Nothing was being done at the time of the BSOD and I have it set to not hibernate or sleep, just power off the display.

Any suggestions or help are greatly appreciated. Thank you in advance.
Attached is the requested/required diagnostic logs from the SF Diag Tool.


My System SpecsSystem Spec
.

21 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard, Risk.

► I suggest you to uninstall Avast, right now. It is must in your situation.
Use Microsoft Security Essentials - Free Antivirus for Windows, with Windows firewall.
Avast firewall is causing a huge lot of troubles there.

► And, update your Atheros network adapter driver, from ATHEROS drivers for Microsoft Windows (Atheros?????).
Code:
0: kd> lmvm athrx
start             end                 module name
fffff880`04426000 fffff880`045a5000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Sat Nov 07 02:26:02 2009 (4AF48D62)
    CheckSum:         00185986
    ImageSize:        0017F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You can see that the driver installed is very old.

► ATI Video Driver is causing equal troubles.
Code:
kd> lmvm atikmpag
start             end                 module name
fffff880`04185000 fffff880`041b9000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Jul 13 15:21:00 2010 (4C3C3704)
    CheckSum:         00030E73
    ImageSize:        00034000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It is also very old and needs an update. Get it from AMD Support & Drivers.

► Auslogics is not a good example of a program. I recommend Puran Defrag.

Let us know the situation.
My System SpecsSystem Spec
21 Sep 2012   #3

Windows 7 Home Premium 64bit
 
 

Thank you for replying, Arc!

I've gone ahead and updated both the Atheros and ATI drivers, both updated without any issues.

Since we have paid for a license on Avast, I've just disabled the firewall and activated the Windows firewall instead, but if anything seems out of the ordinary, I will remove it and install MSE.

I am wondering about that Puran Defrag you recommended, I haven't heard of it.

Anyways, thank you for the response, so far everything seems fine, but I will update if anything reoccurs.
My System SpecsSystem Spec
.


21 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Best of luck
My System SpecsSystem Spec
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 bsod driver_power_state_failure ntoskrnl.exe+7f1c0




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