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Windows 7: BSOD while playing Guild Wars 2, 0x0000001e, 0x0000000a, 0x00000024

21 Sep 2012   #1

Windows 7 Ultimate 64-bit
 
 
BSOD while playing Guild Wars 2, 0x0000001e, 0x0000000a, 0x00000024

I'm getting seemingly random BSOD while playing Guild Wars 2. During a 2h play session I'm bound to get atleast one BSOD.

I'm using a new computer with a fresh version of Windows 7 Ultimate x64 and Sapphire Radeon HD 7850 2GB GDDR5 PCI-Express 3.0. No overclocking.

I have tried memtest86, mdsched, chkdsk /r, sfc /scannow without any errors. I have downloaded the latest graphics drivers and no change. I have played around with the power settings in BIOS without success.

I think there may be a driver issue. There are a lot of old drivers in my DriverList.txt but I cannot figure out which one might be the problem.

Any help or pointers are appreciated!
Thanks

My System SpecsSystem Spec
.

21 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You are having two problems, as our latest dumps say.

The ATI display driver is causing a huge problem there.
Code:
fffff880`091c5148  fffff880`04006345Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x6345
fffff880`091c5150  fffff880`091c51d0
fffff880`091c5158  00000000`00000000
fffff880`091c5160  fffff880`091c5210
fffff880`091c5168  fffff880`04006345 atikmpag+0x6345
fffff880`091c5170  fffffa80`08097000
fffff880`091c5178  00000000`00000000
fffff880`091c5180  00000009`00000048
fffff880`091c5188  fffff880`00000001
fffff880`091c5190  fffff880`091c51c0
fffff880`091c5198  00000000`0006fd86
fffff880`091c51a0  00000000`00000001
fffff880`091c51a8  00000000`00071e71
fffff880`091c51b0  fffff880`091c51e0
fffff880`091c51b8  fffff800`02ec1ab5 nt!RtlGetExtendedContextLength+0x19
fffff880`091c51c0  00000000`00000000
fffff880`091c51c8  00000000`000710d0
fffff880`091c51d0  00000000`00000000
fffff880`091c51d8  00000000`00000000
fffff880`091c51e0  00000000`00000000
fffff880`091c51e8  00000000`00000000
fffff880`091c51f0  000004e8`fffffb30
fffff880`091c51f8  000004d0`fffffb30
fffff880`091c5200  00000000`00000019
fffff880`091c5208  00000000`00000000
fffff880`091c5210  fffff880`091c5300
fffff880`091c5218  fffff880`0490f360Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x22360
fffff880`091c5220  0010001f`00071e00
fffff880`091c5228  fffffa80`066fe000
fffff880`091c5230  fffff880`091c51f0
fffff880`091c5238  00000000`000004f7
fffff880`091c5240  00000000`000710d0
fffff880`091c5248  fffffa80`066fe000
fffff880`091c5250  fffffa80`066fe000
fffff880`091c5258  fffff880`091c5340
fffff880`091c5260  fffff880`091c5290
fffff880`091c5268  fffff880`049214b7 atikmdag+0x344b7
fffff880`091c5270  00000000`00000001
fffff880`091c5278  00000000`0006fe83
fffff880`091c5280  fffff880`091c4d20
fffff880`091c5288  fffff880`04a16f67 atikmdag+0x129f67
fffff880`091c5290  00000000`00000001
fffff880`091c5298  00000000`00071e71
fffff880`091c52a0  ffffffff`00000000
fffff880`091c52a8  00000000`00000000
fffff880`091c52b0  fffff880`00000001
fffff880`091c52b8  00000000`000710d0
fffff880`091c52c0  fffff880`00000000
fffff880`091c52c8  00000000`00000000
fffff880`091c52d0  00000000`00000000
fffff880`091c52d8  00000000`00000000
fffff880`091c52e0  fffff880`091c5650
fffff880`091c52e8  fffffa80`08322068
fffff880`091c52f0  fffffa80`09333260
fffff880`091c52f8  fffff880`0420c095 dxgmms1!VidSchiUpdateContextRunningTimeAtISR+0x45
fffff880`091c5300  00000000`0032aa33
fffff880`091c5308  fffffa80`08097000
fffff880`091c5310  00000000`00000000
fffff880`091c5318  00000000`0000000f
fffff880`091c5320  fffffa80`09333260
fffff880`091c5328  00000000`0007264f
fffff880`091c5330  fffffa80`080989c0
fffff880`091c5338  fffff880`0420866b dxgmms1!VidSchiProcessIsrCompletedPacket+0x1eb
fffff880`091c5340  fffffa80`080989c0
fffff880`091c5348  fffffa80`070b4410
fffff880`091c5350  ffffdb2d`fb9b3998
fffff880`091c5358  fffffa80`08097000
fffff880`091c5360  00000580`00000000
fffff880`091c5368  fdffffff`ffffffff
fffff880`091c5370  2aaaaaaa`aaaaaaab
fffff880`091c5378  fffff800`030cc500 nt!MmZeroedPageListHead
fffff880`091c5380  fffff880`091c55f0
fffff880`091c5388  fffff800`02e99842 nt!KiExceptionDispatch+0xc2
fffff880`091c5390  fffff880`091c54c8
fffff880`091c5398  0005fa80`01e2f730
fffff880`091c53a0  fffff880`091c5570
fffff880`091c53a8  00000000`00000006
fffff880`091c53b0  00000000`00000001
fffff880`091c53b8  fffffa80`071c0380
fffff880`091c53c0  41a21d03`bff870bd
fffff880`091c53c8  c06a0920`bebc2837
fffff880`091c53d0  bf30b073`41a7c3d0
fffff880`091c53d8  41a8773c`c00cd821
fffff880`091c53e0  00000000`00000000
fffff880`091c53e8  00000000`00000000
fffff880`091c53f0  00000000`00000000
fffff880`091c53f8  00000000`00000000
fffff880`091c5400  00000000`00000000
fffff880`091c5408  00000000`00000000
fffff880`091c5410  00000000`00000000
fffff880`091c5418  00000000`00000000
fffff880`091c5420  00000000`00000000
fffff880`091c5428  00000000`00000000
fffff880`091c5430  00000000`00000000
fffff880`091c5438  00000000`00000000
fffff880`091c5440  00000000`00000000
fffff880`091c5448  00000000`00000000
fffff880`091c5450  00000000`00000000
fffff880`091c5458  00000000`00000000
fffff880`091c5460  fffff880`00000000
fffff880`091c5468  00000000`00000000
fffff880`091c5470  fffffa80`07240480
fffff880`091c5478  fffff880`04006345 atikmpag+0x6345
fffff880`091c5480  ffff0000`08550510
fffff880`091c5488  00000000`00000000
fffff880`091c5490  0005fa80`01e2f730
fffff880`091c5498  00000000`00000009
fffff880`091c54a0  00000000`00000006
fffff880`091c54a8  fffff800`030cc500 nt!MmZeroedPageListHead
fffff880`091c54b0  2aaaaaaa`aaaaaaab
fffff880`091c54b8  fdffffff`ffffffff
fffff880`091c54c0  00000580`00000000
fffff880`091c54c8  00000000`c0000005
fffff880`091c54d0  00000000`00000000
fffff880`091c54d8  fffff800`02ebf830 nt!MiReplenishPageSlist+0xc0
fffff880`091c54e0  fffff880`00000002
fffff880`091c54e8  00000000`00000000
fffff880`091c54f0  ffffffff`ffffffff
fffff880`091c54f8  fffff880`02f65180
fffff880`091c5500  fffff880`02f65180
fffff880`091c5508  fffff800`02ea5798 nt!KeUpdateRunTime+0xb8
fffff880`091c5510  fffff880`091c5540
fffff880`091c5518  fffff880`049a3fa4 atikmdag+0xb6fa4
fffff880`091c5520  fffff880`091c5980
fffff880`091c5528  00000000`00000000
fffff880`091c5530  00000000`00000000
fffff880`091c5538  00000000`00000000
fffff880`091c5540  fffff880`091c5630
fffff880`091c5548  fffff880`0490f360 atikmdag+0x22360
fffff880`091c5550  00000000`0007264f
fffff880`091c5558  fffffa80`066fe000
fffff880`091c5560  fffffa80`066fe000
fffff880`091c5568  fffff800`02e9814a nt!KiGeneralProtectionFault+0x10a
fffff880`091c5570  fffff880`048ed000 atikmdag
fffff880`091c5578  00000000`00000000
fffff880`091c5580  fffff880`091c59a8
fffff880`091c5588  fffff880`0498e8bb atikmdag+0xa18bb
fffff880`091c5590  00000000`001100b5
In this situation, I would suggest you to uninstall ATI drivers totally, using Driver Sweeper, and then reinstall those. While reinstalling, install the display drivers only, not the bundled Catalyst Control Center.

Another problem is Ntfs.sys.
Code:
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff880082cafb8, fffff880082ca810, fffff80002e9b959}

Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+2b49 )
To solve it ... what you ate to do is....
  1. Reseat the sata and power.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
One more thing, AVG.

Code:
ffff880`082ca3d8  fffff880`077bd132Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0xc132
AVG is a problem, always. Uninstall it, and use the best one, Microsoft Security Essentials - Free Antivirus for Windows.



After applying the change, let us know the situation.
My System SpecsSystem Spec
22 Sep 2012   #3

Windows 7 Ultimate 64-bit
 
 

After removing/installing the latest graphics drivers, without Catalyst Control Center, and also switched AVG for Microsoft Security Essentials I got two other issues.

First one was a BSOD caused by MsMpEng.exe. I added the .exe under exceptions in Microsoft Security Essentials and the issue went away.

I then got another problem with Realtek drivers, I removed those with Driver Fusion and reinstalled them from the site found at the reference table here: Driver Reference Table (DRT).

Now my computer seems to work just fine, until proven otherwise

Thanks alot for helping me solve these issues!
I think I also got a little better on troubleshooting Windows in the same time.
My System SpecsSystem Spec
.


22 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by Chade9 View Post
I think I also got a little better on troubleshooting Windows in the same time.

Need practice? Join us
My System SpecsSystem Spec
Reply

 BSOD while playing Guild Wars 2, 0x0000001e, 0x0000000a, 0x00000024





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