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Windows 7: BSOD at seemingly random intervals


21 Sep 2012   #1

Windows 7 Home Premium 64-bit
 
 
BSOD at seemingly random intervals

Hi everyone

I have a 6 month old Sony vaio sa that gets a BSOD at seemingly random intervals. The computer half-freezes in the sense that programs work, but when I click on them they freeze. Music still plays, people hear and see me on Skype if I'm on video chat but nothing updates on my screen and the programs hang. After a minute or two the computer goes into a bluescreen and restarts automatically. It's been happening quite frequently over the past two months but I only have mem dump files from 3 weeks back, unfortunately.

I have a feeling it's related to my Corsair Force GT 120GB SSD, but I'm not sure.

Memory dumps attached


My System SpecsSystem Spec
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21 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

I'm taking a look at the dumps.

Have you updated to the latest firmware for your SSD?
Do update it if not done yet.

Edit:

I saw the dumps, they don't show a probable cause.
IF and after you get the latest firmware. Do these:

* To make sure the hard drive is good:
Disk Check

* Run the System File Checker for repairing any damaged
files within windows:
SFC /SCANNOW Command - System File Checker

If the problem persists, let us know. We'll do more troubleshooting.

Let us know your feedback
My System SpecsSystem Spec
22 Sep 2012   #3

Windows 7 Home Premium 64-bit
 
 

Yes, I have the latest firmware. It didn't change anything in terms of stability, unfortunately. The only dump I still have from before updating the firmware is the first one, from september 4.

Both the sfc and the chkdsk came back with no errors unfortunately
My System SpecsSystem Spec
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22 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Do you have a separate graphic card? (not on board)
  1. Click on the Start
  2. Type Device Manager in the Search bar
  3. Hit Enter
  4. Expand the items under Display Adapters
  5. Post a screenshot of it: Screenshots and Files - Upload and Post in Seven Forums

You have a list of devices disabled:
Code:
Realtek PCIe GBE Family Controller	PCI\VEN_10EC&DEV_8168&SUBSYS_907B104D&REV_06\4&35221721&0&00E3	This device is disabled.
Microsoft Virtual WiFi Miniport Adapter	{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&237305&0&01	This device is disabled.
SM Bus Controller	PCI\VEN_8086&DEV_1C22&SUBSYS_907B104D&REV_04\3&11583659&0&FB	The drivers for this device are not installed.
Bluetooth Device (Personal Area Network)	BTH\MS_BTHPAN\7&2215A520&0&2	This device is disabled.
AMD Radeon(TM) HD 6630M	PCI\VEN_1002&DEV_6741&SUBSYS_907B104D&REV_00\4&B9519B&0&0008	This device is disabled.
Fingerprint Sensor	USB\VID_08FF&PID_168F\6&7C0D90D&0&1	The drivers for this device are not installed.
Post back then I'll suggest you what to do next
My System SpecsSystem Spec
22 Sep 2012   #5

Windows 7 Home Premium 64-bit
 
 

Yeah, I have a dual graphics solution with a Intel HD Graphics 3000 on the CPU, and a AMD Radeon HD 6630M. I don't ever use it so I decided to not install the age-old Sony drivers and instead download the newest drivers from Intel, sacrificing the switchable option but running on a newer driver instead.
Attachment 233015

I've tried installing the old Sony drivers to see if that solved anything, but it gave me a crash that was related to the Intel driver. Installed the new Intel one again and since that hasn't been listed at least.
My System SpecsSystem Spec
22 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks.

Lets enable driver verifier to rule out buggy drivers.

Driver Verifier
Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in verifier and press Enter
- Select Create custom settings (for code developers) and click Next
- Select Select individual settings from a full list and click Next
- Select everything EXCEPT FOR Low Resource Simulation and click Next
- Select Select driver names from a list and click Next
Then select all drivers NOT provided by Microsoft and click Next
- Select Finish on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable


Verifier puts extreme stress on the drivers, bad ones will cause BSOD. If we change all those drivers we hope for no more BSODs, If you get no BSODs, then its not a driver and we look to hardware. With verifier on your computer may be a little laggy, but actually..its just doing its work.

Information
Driver Verifier runs in the background, "testing" drivers for bugs. If it finds one, a Blue Screen of Death (BSOD) will result; the corresponding dump file will hopefully show the faulty driver.

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Driver Verifier monitors kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system. It can subject the drivers to a variety of stresses and tests to find improper behavior.

Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
My System SpecsSystem Spec
22 Sep 2012   #7

Windows 7 Home Premium 64-bit
 
 

"Reboot the system and wait for it to crash to the Blue Screen."
Enabled driver verifier, rebooted, went to shower, and it's still running. Driver verifier is indeed running (I checked by clicking "Display existing settings") and they are all on "yes" except for "low resources simulation". But I haven't gotten any bluescreen yet. I'll just keep running it and use the laptop normally and report back if any bluescreens occur and post the memory dump
My System SpecsSystem Spec
22 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks
Keep us posted
My System SpecsSystem Spec
22 Sep 2012   #9

Windows 7 Home Premium 64-bit
 
 

The computer is working, almost fine. Sometimes the computer starts lagging and sound is played with an electric tune to them and goes slower. I'm videocalling a lot on Skype and that is definitely contributing to it. I get a constant electronic tune to music and voice and everything goes slower if I download something to my HDD.

So, no bluescreens although similarities to when it crash are there with freezing a little but it always draws itself back in, and imo it seems like an I/O issue.
My System SpecsSystem Spec
22 Sep 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi

Alright, turn of the verifier and observe your computer now.
If it does, run a full scan with Malware Bytes

Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
My System SpecsSystem Spec
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