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Windows 7: BSOD desktop restarts in normal mode, error IRQL_NOT_LESS_OR_EQUAL n


21 Sep 2012   #1

Windows 7 Home Premium 64 Bit
 
 
BSOD desktop restarts in normal mode, error IRQL_NOT_LESS_OR_EQUAL n

Hello

Just recently I have had an issue with the blue screen of death on my Acer desktop computer. Any time I try and login in normal mode within 30 seconds the computer crashes with the blue screen, and sometimes even in safe mode. I have tried CCleaner to fix the registry. I have try Malwarbytes Anti-malware, Combofix, AVG. I even made a startup repair CD and tried to use it but kept getting an error. When I try and do memory diagnostic testing I also get an error. I have tried restoring back to the earliest point as available as well. I've also used bluescreen viewer which says caused by driver "ntoskrnl.exe".

Can somebody please help me so I don't lose everything?

Thanks


My System SpecsSystem Spec
.

22 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

The text you uploaded does not provide enough information.
Please upload the dumps following:
http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
22 Sep 2012   #3

Windows 7 Home Premium 64 Bit
 
 
Complete Log

Hello, and thank you for your assistance.
Here are the complete logs.
My System SpecsSystem Spec
.


22 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility.

Your dumps don't show a definite cause but sure do have some software to uninstall for testing.

Please uninstall multiple virus scanners/malware programs:
Code:
Start Menu\Programs\McAfee Security Scan Plus	Public:Start Menu\Programs\McAfee Security Scan Plus	Public
Start Menu\Programs\McAfee Family Protection	Public:Start Menu\Programs\McAfee Family Protection	Public
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\DAEMON Tools Pro	Public:Start Menu\Programs\DAEMON Tools Pro	Public
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public
Please uninstall AVG and replace with MSE while we trouble shoot.
Please uninstall programs related to Norton for the time being.
(also the mentioned McAfee programs, you can re install them once we find
out whats causing the BSoDs). Including combofix.
Microsoft Security Essentials - Free Antivirus for Windows
MSE and MBAM are a great combination.

Daemon tools is a known cause of BSoDs. Please uninstall it.

Get the latest drivers for your video card:
Drivers - Download NVIDIA Drivers

Code:
Driver	c:\windows\system32\drivers\nvlddmkm.sys (8.17.12.6684, 12.39 MB (12,987,368 bytes), 11/28/2011 1:12 PM)
Latest drivers for your sound device:
Download Realtek High Definition Audio 2.70 Vista 64 - FileHippo.com

Code:
Driver	c:\windows\system32\drivers\usbaudio.sys (6.1.7601.17514, 107.13 KB (109,696 bytes), 11/20/2010 9:23 PM)
Go to Start ~ search msconfig ~ Startup tab | Disable any entry that you don't use.

Upgrading drivers for pre-existing device
  1. Open Windows Device Manager.
    - Click on the Start
    - In the Start Search box type: device manager and then press enter and you should see something similar to the below example.
  2. In the Device Manager locate the device you wish to update the drivers for/look for a
  3. Right-click the device and click Properties.
  4. In the Properties window click the Driver tab.
  5. Click the Update Driver button.
  6. In the Hardware Update Wizard point Windows to the location of the updated drivers on your hard drive
Once drivers have been installed reboot.

Do these and report back
My System SpecsSystem Spec
22 Sep 2012   #5

Windows 7 Home Premium 64 Bit
 
 

I am doing all of that but MSE will not install in safe mode which is the only way I can use my computer currently without gettign the blue screen immediatly, and I uninstalled all of the anti-virus but the bluescreen appeared halfway through my uninstallation of AVG. Its still in my program files folder but is not listed in the programs and features section of the control panel where I can uninstall. I deleted the folder itself. Im downloading the drivers and installing them, and will report back as soon as possible.

Thanks,
Matt
My System SpecsSystem Spec
22 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Keep us posted
My System SpecsSystem Spec
22 Sep 2012   #7

Windows 7 Home Premium 64 Bit
 
 

When attempting to start in normal mode I received the blue screen within less than a minute. I did install the the drivers without any problems, but when I go into device manager I see the same video driver I had before. I browsed for the one I downloaded and it said my current one is best. All the same the driver did install.
My System SpecsSystem Spec
22 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Upload those dumps
My System SpecsSystem Spec
22 Sep 2012   #9

Windows 7 Home Premium 64 Bit
 
 
Dumps

Here you go

Thanks so much for your help and timely responses.
My System SpecsSystem Spec
22 Sep 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Those dumps aren't giving the reason for crash
Lets enable driver verifier to rule out buggy drivers.

Driver Verifier
Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in verifier and press Enter
- Select Create custom settings (for code developers) and click Next
- Select Select individual settings from a full list and click Next
- Select everything EXCEPT FOR Low Resource Simulation and click Next
- Select Select driver names from a list and click Next
Then select all drivers NOT provided by Microsoft and click Next
- Select Finish on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable


Verifier puts extreme stress on the drivers, bad ones will cause BSOD. If we change all those drivers we hope for no more BSODs, If you get no BSODs, then its not a driver and we look to hardware. With verifier on your computer may be a little laggy, but actually..its just doing its work.

Information
Driver Verifier runs in the background, "testing" drivers for bugs. If it finds one, a Blue Screen of Death (BSOD) will result; the corresponding dump file will hopefully show the faulty driver.

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Driver Verifier monitors kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system. It can subject the drivers to a variety of stresses and tests to find improper behavior.

Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
My System SpecsSystem Spec
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 BSOD desktop restarts in normal mode, error IRQL_NOT_LESS_OR_EQUAL n




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