BSOD in ntoskrnl.exe

Seilfinkie · 22 Sep 2012

Since more than a year we get 0 - 6 BSOD a month with a crash address in ntoskrnl.exe. We are not aware of any circumstance in which this happens. It seems to occur randomly. Help with this problem would be much appreciated.

updated virus control with Avast
Zonealarm firewall
malware scans with Malwarebyte's AntiMalware
MemTest86+ did not reveal any memory problem

I suppose details about my system are grabbed by the much appreciated SF_diagnostic_tool.

Is there from this information something to say about how to solve this problem?

Thank you in advance.

koolkat77 · 22 Sep 2012

https://www.sevenforums.com/crashes-d...tructions.html

Seilfinkie · 22 Sep 2012

Here is my SF_diagnotic_Tool zip-file

koolkat77 · 22 Sep 2012

Thanks

Some of your (older) dumps do not load correctly.

Software concerns:

Code:

Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
Start Menu\Programs\Check Point\ZoneAlarm	Public:Start Menu\Programs\Check Point\ZoneAlarm	Public
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public

Please uninstall Avast! and Zone Alarm from your computer.
Both these programs cause crashes on some systems.
Daemon tools is a known cause to Blue Screen crashes.
Download and install MSE. Run a full scan with it once updated.

Microsoft Security Essentials - Free Antivirus for Windows

Perform a clean start up. Leave only your Antivirus and video/audio drivers there.

Troubleshoot Application Conflicts by Performing a Clean Startup

Your dumps indicate possible memory corruption. Run Memtest86+ each stick on each slot separately for 8 passes. (Preferably overnight)

RAM - Test with Memtest86+

Run disk check to make sure your hard drive is ok:

Disk Check

Run the system file checker to repair any damaged files within windows.
Do it more than three times if required:

SFC /SCANNOW Command - System File Checker

Also check for an update on your BIOS version.

Code:

BIOS-versie/datum	Award Software International, Inc. F11, 11-3-2010

Post back results

Seilfinkie · 24 Sep 2012

Thanks for your remarks and suggestions. I will follow them and report back.

koolkat77 · 24 Sep 2012

Sure, take your time

koolkat77 · 30 Sep 2012

Did you try the suggestions?..And did you have more blue screens?

koolkat77 · 09 Oct 2012

Did you have BSoDs after your last post?

Seilfinkie · 16 Oct 2012

Checking the 3 memory banks individually with MemTest86+ gave consistently errors for bank nr 3 in all slots. Thanks to a life time warranty the supplier delivered new memory promptly :) Although BSOD's happened intermittently, I consider this problem as solved.

Thanks for your advice to help me out!

koolkat77 · 16 Oct 2012

Very pleased to receive an update, thank you! It's good to hear that you found out where the problem was
Good luck for future and let us know if there are any other issues :)

BSOD in ntoskrnl.exe

BSOD in ntoskrnl.exe

Solved