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Windows 7: Numerous random (originally) BSOD's starting on 9/2/12

22 Sep 2012   #1
Tonybalony

Windows 7 Home Premium 64 bit
 
 
Numerous random (originally) BSOD's starting on 9/2/12

Numerous BSOD failures starting on 9/2/12 occurring randomly. Some occurred during normal usage and others occurred during idle times. Interestingly, 6 occured at about 10:00 AM. Most of the ones on the 20th and 21st were induced by me when I ran Dells PC Checkup program trying to troubleshoot the problem. So now I don't have to wait for the random occurrence, I can induce one whenever I want to. lol
The following programs were updated just prior to the BSOD failures:
8/28/12 Adobe Reader X
8/29/12 Swift To-Do List
8/30/12 Adobe Flash Player 11
8/30/12 Compatibility Pack for Office 2007
8/30/12 MS Office PowerPoint viewer 2007
Have Verizon Security Scan powered by McAfee and Malwarebytes Anti-Malware.
Here is what I've done on my own:
Originally had 4x2 GB original memory sticks. Ran Memtest86 for over 4 hours for 4 passes with no errors but I did not test them individually, only as configured. Then I replaced them all with 4x4 Corsair sticks from Fry's. Have not run the test on these new ones at all yet but I may do that one at a time to test the motherboard slots.Would rather not have to do it if something else is indicated more strongly.
I have also run a disk check on the system drive with no errors.
I am still using the original 475 Watt power supply but am considering replacing it with a Coolermaster 650 Watt PSU.
Have I left out any pertinent information?
Tony


My System SpecsSystem Spec
.
23 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard, Tony

You are having a stop 0x34, for which the probable causes are Insufficient physical memory, Indexing, and Device driver.

We may easily deny the first two causes for you, so we are to find a driver.

Apparently, there is one.
Code:
 fffff880`0b68f668  fffff880`01b43b2d*** WARNING: Unable to verify timestamp for RapportPG64.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportPG64.sys
 RapportPG64+0x1bb2d
It is Trusteer Rapport. It is installed in your system around the time you are reporting to be the start of your crashes.

As a test, uninstall it, and see if it is crashing again or not.

Let us know the situation. If needed, we will go to some other lines of troubleshooting.
My System SpecsSystem Spec
23 Sep 2012   #3
Tonybalony

Windows 7 Home Premium 64 bit
 
 
Step 1 complete

Thanks for your help. Ok, 3 crashes today: 1st random while I was away from the computer. 2nd induced when I ran Dell PC checkup after un-installing Rapport but before rebooting. 3rd induced after un-installing Rapport and rebooting.

attached is an updated grab. btw, is there a way to grab only new dumps and data instead of everything each time i want to update my thread?

Thanks,
Tony
My System SpecsSystem Spec
.

24 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
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 Numerous random (originally) BSOD's starting on 9/2/12




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