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Windows 7: screen freezes randomly without any specific warning.

15 Oct 2012   #11
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for the update.

What antivirus program are you using? (AVG as I see in the msinfo file). Do you have any 3rd party firewall program installed? If yes, uninstall them. Use the AVG Removal Tool to uninstall everything related to AVG. Make sure nothing of AVG is left on your PC as it does cause BSoDs and various other problems on computers. Uninstall Spybot S&D as well, it finds stuff, but is known to slow down and corrupt the system.

After uninstalling the programs listed above, run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. Run Disk Check on your hard disk(s) for file system errors and bad sectors on it.

Recommended antivirus for windows and members on our forum:Guide you may want to go through:Run these programs (precautionary). Keep WDO for last.
Get the latest versions of your browser(s) and Flash Player from the link below. (IE & Non IE listed below)
Good luck


My System SpecsSystem Spec
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08 Nov 2012   #12
JMDurden

Windows 7 64 bit
 
 

So, I did all of the above things mentioned and still had the occasional freeze up.
I recently decided to up my ram from 8 gb to 16 gb, which greeted me with an BSOD involving Memory Management.
My System SpecsSystem Spec
10 Nov 2012   #13
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

When you completely remove all the graphics software and drivers and restart the computer Windows installs it's own WDDM1.1 driver and you need to restart again. Is this the point in which the system runs perfectly?

You should run the machine on just that generic Windows driver for a while. Make sure all is good.

If the card can't run on the manufacture's driver, but will on the generic one, then the typical reason is that the card is no good.

That new RAM problem may be related, or may be new. If it continues after above then remove the new RAM and work on the video problem. I never like to fight a war on two fronts.
My System SpecsSystem Spec
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10 Nov 2012   #14
gregrocker

 

You are getting great help here. Here's some things I notice in addition:

Since the problem happens under stress you needed to stress your RAM - Test with Memtest86+ with way more than 3 passes, like overnight or at least 6 passes.

I would replace video card to see if the problem goes away for good.

Make sure you are also getting a perfect baseline Clean Reinstall - Factory OEM Windows 7
which best practices are for retail too. This is the only way you can know for sure it's not software related. I would even wipe the HD first with Diskpart Clean Command to clean the boot sector.
My System SpecsSystem Spec
11 Nov 2012   #15
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

As Greg mentioned you are getting good help so far.

Your first two crashes were hardware caused, the CPU is blamed.
You will need to run several hardware tests to find the cause.

You need to give more specific answers, just telling us that something is ok or good is not helping to get to the cause of the problem.
Use Core Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.
Maximum CPU temp for your AMD FX-6100 is 70C, for max core temps add 5C, Max CPU core temps 75C.
Processor AMD FX 6-Core Black Edition FX 6100
After the CPU temps are known you can do further testing to help find the cause.

Take the new RAM out, you're just complicating the issues by adding it now, you can add it after your system is stable.

You said you ran memtest86+, how many passes?
You need to run a minimum of 7 full passes, when it starts pass 8 you can stop it.
This will take several hours, best to run overnight.
You can stop the test if you get any errors, one is too many.

Blue Screen of Death (BSOD) Posting Instructions
When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes.
Your files are not complete, the other file information is helpful for us to analyze your system.

Your System Event Logs stop at 21 Aug '12.
To check the System Event Log settings.
1. Start Event Viewer.
2. In the console tree, expand Windows Logs and select System.
3. On the Action menu, click Properties.
4. In the General Tab, ensure 'Enable logging' is checked.
Maximum log size should be 20480
Under 'When maximum event log size is reached': select 'Overwrite events as needed (oldest events first)'
Click OK.

*If you are still not getting new System Event Logs, you can 'Clear Log' on the same page.
We need current logs to analyze.

From your System Event Logs, most recent available first:
Code:
Event[24960]:
  Log Name: System
  Source: Disk
  Date: 2012-08-21T15:51:38.086
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: JMD-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.
Was this before you got the new hard drive(s)?
If not or you still have the old drive installed, Download and run Seatools on both your HDDs.
How to use SeaTools for Windows
Short Drive Self Test and Long Drive Self Test.
If the short test fails, post the results, and wait on the long test.
If the short test passes run the long test. This will also take a few hours to complete, run the full Long Drive Self Test.

From your Apps Event Log,which is more recent:
Code:
Event[9284]:
  Log Name: Application
  Source: Microsoft-Windows-WMI
  Date: 2012-09-22T22:55:04.000
  Event ID: 10
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Compy
  Description: 
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
This indicates a CPU problem, after confirming the CPU temps we can run a CPU test.

You are also getting a lot of USB device errors, What USB devices are you using?

Remove Spybot - Search & Destroy, for testing, it is crashing a lot.
Use Malwarebytes while we are testing.
Download and run Malwarebytes, be sure to update it before running.
My System SpecsSystem Spec
11 Nov 2012   #16
JMDurden

Windows 7 64 bit
 
 

Alright, I'll be taking the excess ram out and redoing Memtest to make sure of what could possibly be happening.

Here's a much more recent BSOD log. I've wiped everything clean and everything with the exception of the last two are prior to the new RAM that was purchased.

I ran BlueScreenView to check what would be the cause of my problems, and every single entry came up as ntoskrnl.exe being a key factor. I don't know exactly what that might factor into, but I'm supplying said information anyway.

I finished running SeaTools, both the short and long tests, and both of my hard drives (also my GoFlex external hard drive) all passed.

I'll re-run MemTest tonight to see if there's any sort of errors that pop up.

CoreTemp is showing my PC to be running all cores at 26C, but I'll keep things updated on that the more stuff gets used.

Also, I have already removed SpyBot and have had it removed for quite some time. It is simply that my information had not been updated in a while. The USB error was from a bluetooth that I had put into my system that I had incorporated with another program to use my PS3 controllers in my computer. That problem was resolved and removed with the verifier.

Finally, at one point, I had simply removed all the drivers for my card and ran it with the native graphics. The display, while not nearly as soon, did end up freezing. The only things I can really see that being at this point is the processor, seeing how every single other issue has been removed out of the equation.
My System SpecsSystem Spec
11 Nov 2012   #17
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

It is extremely rare to see a processor go defective, the only cases typically being physical damage and electrical short. They do not just "go bad".
Most likely cause at this point is your video card. Borrow and try another in the machine or get a new one as Gregrocker suggested.
My System SpecsSystem Spec
11 Nov 2012   #18
JMDurden

Windows 7 64 bit
 
 

The reason I bring it up is because One: with all the drivers removed from the video card, the display still froze.

And two, the PSU I had previously inside of this was an Xtreme Gear 700w PSU. I had purchased this computer from Craigslist so I don't know how long they had it. Seeing as I've heard so much negative about Xtreme Gear PSUs, I replaced it, but it had been in there for about a month after I bought it, not including how long they had owned the computer.

So...
My System SpecsSystem Spec
12 Nov 2012   #19
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Good feedback.

Your first reason is indicating the graphics card may be bad, as mentioned, borrow a card to test or consider buying one. Try to find a place with a good return policy, in case it doesn't solve the issue.

Your second reason confirms that some components may be damaged from a questionable PSU, it does happen.

I recommend to replace the graphics card and test, first.

Second, run a CPU stress test.
OCCT stability checking tool
Run the CPU:OCCT test for at least 30 minutes, be sure to monitor your CPU and GPU temps.
Set the time before you start.
When its done, pass or fail, it will make some graphs. Post these here as they are useful for analyses.
For posting the information from the OCCT test, enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums

Several of these indicating the CPU.
Code:
Event[5909]:
  Log Name: Application
  Source: Microsoft-Windows-WMI
  Date: 2012-11-11T08:55:14.000
  Event ID: 10
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Compy386
  Description: 
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.


Event[16598]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2012-11-06T10:51:35.297
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Compy386
  Description: 
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor ID: 0

The details view of this entry contains further information.
My System SpecsSystem Spec
12 Nov 2012   #20
JMDurden

Windows 7 64 bit
 
 

Bought a new graphics card. (EVGA GeForce 650ti) Installed the drivers for it and it froze in about 15 minutes.

It might be the drivers, I don't know, but that's what happened.

Also, here's what OCCT brought up.
My System SpecsSystem Spec
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 screen freezes randomly without any specific warning.




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