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Windows 7: BSOD Error Code 0x0000003B Random Timing

23 Sep 2012   #1

Windows 7 Home Premium x86
 
 
BSOD Error Code 0x0000003B Random Timing

i have been getting random bluescreens all with error code 3B. ther has been no pattern. I have also uploaded here the SF diagnostic tool results. can someone help?

My System SpecsSystem Spec
23 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Most of your Bug Checks are 3B, its usual causes are: System service, Device driver, graphics driver,
memory STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

One of your Bug Check is 50, its usual causes: Defective hardware (particularly memory - but not just RAM),
Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS.
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA

None of the dumps tell us the probable cause.

Suggestions:
Code:
Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
* Uninstall Avast! antivirus for now and keep MSE. Run a full scan if possible after its updated.
Microsoft Security Essentials - Free Antivirus for Windows

* To make sure your hard drive is good run:
Disk Check

* Run the system file checker to repair any damaged files within windows:
SFC /SCANNOW Command - System File Checker

* Hard drive test both short and long with:
SeaTools for Windows

* Test the RAM with memtest86+ for 8 passes on each stick on each slot. Preferably overnight:
RAM - Test with Memtest86+

One of your dump shows rockusb.sys causing BSoD.
Rockusb.sys driver | What is Rockusb.sys file?

Check for an update on its driver. If there's none, suggest you uninstall it.

Let us know the results.
My System SpecsSystem Spec
23 Sep 2012   #3

Windows 7 Home Premium x86
 
 

rockusb.sys is my mp3 player. which i bought after all the bsod's started to happen. Also i did memtest the night before and i came up with no errors.
My System SpecsSystem Spec
.


23 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Okay, check for a driver update. Its current drivers are of year 2009.
For how many passes?
My System SpecsSystem Spec
23 Sep 2012   #5

Windows 7 Home Premium x86
 
 

on memtest i did 8 passes
My System SpecsSystem Spec
23 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

OK
We'll leave memtest for now.

Do the other steps and let us know the results
My System SpecsSystem Spec
23 Sep 2012   #7

Windows 7 Home Premium x86
 
 

disk check and system file checker came up clean.
My System SpecsSystem Spec
23 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Alright
Did you uninstall Avast and install MSE?
My System SpecsSystem Spec
23 Sep 2012   #9

Windows 7 Home Premium x86
 
 

will do, just using seatools, i have done short, now i am doing long test
My System SpecsSystem Spec
23 Sep 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

OK, take your time.
My System SpecsSystem Spec
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