BSOD-Seems Random

TalkDevelopment · 23 Sep 2012

Hey all,

I really appreciate the time you guys dedicate to help total strangers. Thanks..

A couple weeks ago I started having massive issues with my pc so I reformed and re-installed Windows 7. It seems I am starting to have issues again. I am getting the bsod with the irq equals to etc..cannot remember the exact error now but I have everything dumped for you guys.

The last error was today when I was running a virus scan... I will be forever in your debt if you can help me sort this. I am a web developer/seo/designer and I rely on my computer to make a living. These issues are causing me headaches and costing me money in lost work. With that said again I thank you guys for helping me..

I downloaded your utility and ran the dumps and placed them in a zip file. If you need anything else just let me know..

Thanks,
Rich

I have an i7 860 which is not overclocked at the moment..
I have 8 gigs of ram and I did run a memory test already with no issues.
I also ran scan disk and check disk..

koolkat77 · 23 Sep 2012

Welcome

Hang in there while we'll try to get this problem solved!

Problematic software:

Code:

Start Menu\Programs\Bitdefender 2013	Public:Start Menu\Programs\Bitdefender 2013	Public
Start Menu\Programs\SUPERAntiSpyware	Public:Start Menu\Programs\SUPERAntiSpyware	Public

I'd suggest you uninstall BitDefender (causes blue screens on some machines)
and Superantispyware as well.

For now and just keep MSE and Malware Bytes. They are a great combination.

Microsoft Security Essentials - Free Antivirus for Windows

Drivers that need update: Driver Reference Table
Source ~ jraid.sys ~ JMicron RAID Driver ~ Driver
ftp://driver.jmicron.com.tw/SATA_Controller/Windows/

Code:

0: kd> lmvm jraid
start             end                 module name
fffff880`00f8d000 fffff880`00fad000   jraid    T (no symbols)           
    Loaded symbol image file: jraid.sys
    Image path: \SystemRoot\system32\DRIVERS\jraid.sys
    Image name: jraid.sys
    Timestamp:        Thu Oct 29 14:14:20 2009 (4AE94EDC)
    CheckSum:         000282C3
    ImageSize:        00020000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your ATI drivers need updating too :)

Code:

0: kd> lmvm atikmpag
start             end                 module name
fffff880`03d36000 fffff880`03d97000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Jul 28 07:14:47 2012 (50133D07)
    CheckSum:         00064351
    ImageSize:        00061000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Download and install Driver Sweeper:
|MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
Download the auto-detect tool for AMD.
AMD Driver Autodetect
Boot into Safe Mode from Advanced Boot Options:
Advanced Boot Options
Type in Driver Fusion in Search
Remove all components of your ATI drivers
Boot normally now, and install the latest drivers from the
auto-detect program you downloaded.

Now you have the latest drivers installed for your
graphic card.

Now run the System File Checker for repairing any damaged windows files.

SFC /SCANNOW Command - System File Checker

Let us know the results

TalkDevelopment · 23 Sep 2012

wow!! You guys are awesome!!

Regarding Bitdefender.. This is something I recently installed and I was having these issues before. Ofcourseit still could be contributing. I was searching for a free or inexpensive anti virus scanner that works with Thunderbird..

I actually used Microsoft Security Essentials for a long time until it let a few things through. This is when I stopped. Do you have any other reccomendations for an antivirus scanner/etc?

Thanks again! I will try all of this out and will post when finished. I am really amazed at this post though. Many times when posting in forums people will give a really general answer. I end up pulling my hair out trying to put together the details.. lol You have supplied everything! Links and all..what a lifesaver!!

koolkat77 · 23 Sep 2012

Take your time and let us know :)
We'll do more troubleshooting if needed

TalkDevelopment · 24 Sep 2012

Thanks for the help.

I ended up having to replace all the chipset, controller and gpu drivers. I believe the issue was beiong caused by the chipset or controller drivers. I had installed the latest ATI(now Amd) graphics card drivers recently when I re-installed Win7. I had downloaded the latest version of the Catalyst suite from the ATI site but I think I may have missed the drivers associated with the motherboard which is the P55USB 3 from Gigabyte. I had used the install cd and the update software which was telling me everything was up to date when it wasn't..

I had been using the Super Anti Spyware for at least a year and have never had an issue though it has seemed to have a larger memory impact recently. I do not think it was the cause though.

Finally, I would love to hear your opinions on some anti virus software that works well with Thunderbird. I am a web developer/master/designer, seo and I also own many websites so I get many, many emails every day though many various accounts using multiple email profiles. Email is my largest security concern and even though I love Microsoft Security Essentials it just does not cut it when it comes to large amounts of email. I use it fine on my other personal pc's and my laptop. I just cannot use it on my dev pc.

I used AVG for a long time but they no longer support Mozilla Thunderbird. I would like to stick with free if possible because I already spend enough on software but would consider a reasonably priced program if you cannot think of anything free. I would put high value on your opinion.

Thanks again for the help. I have not received such detailed help before even when going to Microsoft directly. They usually just point you to another page or an article.

Cheers,
Rich

koolkat77 · 24 Sep 2012

Hi there,

For email security I'd recommend the free version Avast! antivirus. It has a mail shield for the Thunderbird email client. For details check this link: avast! Free Antivirus | Download Antivirus Protection Software

Go through this link for how to configure Avast the mail server in both Avast! and Thunderbird: [SOLVED] Thunderbird mail and Avast! mail shield (Read 465 times) and a video tutorial here

Let me know if these are of help to you. :)

Btw, have the BSoDs stopped?

koolkat77 · 02 Oct 2012

Hi again,

I just wanted to know if your computer stopped blue screening? and are you using Avast! antivirus now?

:)

TalkDevelopment · 03 Oct 2012

Actually I have tried Avast but it really does not work well for my email. I have almost 40 different email accounts and it is a hassle having to set up each one with avast. And then when set up I still have issues with emails not being marked as scanned, etc. I am using it though for now because I just have not had time to do more research.

As for the bluescreen thing, everything seemed to be going well and then one day I could not reboot into windows. I tried everything and then started getting errors saying the system drive was going. I could not even do an over install because windows said the drive was bad..

So not I am in need of help again but I am not sure if you guys can help. I have windowsd running fine on another drive now but I did not have a chance to back up my email on tyhe other drive. I can still access data and I need to grab my thunderbird data from the drive before it goes. Normally I use Mozbackup but I cannot use this because I cannot log into that copy of windows.

Right nopw I am trying to copy data from the profile folder but I do not know if this will work. Will this work and if not is there any other way I can get my email?

Thank you guys for all of the help..

Rich

Vir Gnarus · 03 Oct 2012

Since you've made changes to your environment you'll want to update any new crashdumps for us. Best to turn on Driver Verifier, let it crash the system a couple times, then upload all your crashdumps including latest.