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Windows 7: BSoD random times, no specific trigger I know of.

23 Sep 2012   #1
lotor

Win 7 Home Premium x64
 
 
BSoD random times, no specific trigger I know of.

A co-workers Dell Inspirion 1564 laptop, random BSoD after a few hours of being powered on. Would love to avoid doing a system restore for her if possible.


My System SpecsSystem Spec
.
24 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

Your dump is of 09-09-2012, did you get any BSoD after that?

teefer2.sys


Caused by Symantec Endpoint
Code:
Start Menu\Programs\Symantec Endpoint Protection	Public:Start Menu\Programs\Symantec Endpoint Protection	Public
Teefer2.sys BSOD | Symantec Connect Community

Please uninstall the program see if the problem goes.
If not, we'll do more troubleshooting.

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800141f530, fffff88003da9a78, fffff88003da92d0}

Probably caused by : teefer2.sys ( teefer2+5530 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
24 Sep 2012   #3
lotor

Win 7 Home Premium x64
 
 

According to her it had blue screened earlier in the day while she was lesson planning, the files I attached were from a brand new install of your file, downloaded & installed when she handed me the laptop.
My System SpecsSystem Spec
.

24 Sep 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay, so is the software I mentioned uninstalled?
My System SpecsSystem Spec
24 Sep 2012   #5
lotor

Win 7 Home Premium x64
 
 

Ended up wiping it all, turns out she had norton, mcaffee, & a few others all installed & running on her system at once, along with some suspicious "free" software. Had a stress test run all night & no crash after the reformat.
My System SpecsSystem Spec
24 Sep 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Oh well! Congrats on the good job.

I would point those out, but my concern was to get rid of just that one which caused the BSoD.
(Norton & McAfee are a known cause of BSoDs)

I and many members on our forum recommend MSE and MBAM. (Free)

Good and Free system security combination.
Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer

Good luck and you can mark this thread as solved.
My System SpecsSystem Spec
24 Sep 2012   #7
lotor

Win 7 Home Premium x64
 
 

Talking with her further a friend from her hometown who "knows alot about computers" installed all of that on there, she also told me that all were were not legal copies, whoever had installed them had downloaded keygen software (ran spybot & she had 600+ malware on her laptop)
My System SpecsSystem Spec
24 Sep 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by lotor View Post
Talking with her further a friend from her hometown who "knows alot about computers" installed all of that on there, she also told me that all were were not legal copies, whoever had installed them had downloaded keygen software (ran spybot & she had 600+ malware on her laptop)
awww that sucks, but don't forget to say that friend a thank you.
(Jk)
My System SpecsSystem Spec
24 Sep 2012   #9
lotor

Win 7 Home Premium x64
 
 

Thanks for the .dmp check, I really do appreciate your help with that. I will get her setup with a single anti-virus program to go with her fresh install. If I come across any other BSoD issues I will use this site again.
My System SpecsSystem Spec
24 Sep 2012   #10
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Quote   Quote: Originally Posted by lotor View Post
Talking with her further a friend from her hometown who "knows alot about computers" installed all of that on there, she also told me that all were were not legal copies, whoever had installed them had downloaded keygen software (ran spybot & she had 600+ malware on her laptop)
Just to add my opinion, I would seriously consider doing a clean install on that laptop, god only knows whats left on it!! I'm sure we could assist you with the process!!

Thanks
My System SpecsSystem Spec
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 BSoD random times, no specific trigger I know of.




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