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Windows 7: BSOD playing Sleeping Dogs, Locale ID 4103, BCCode 116, Zip attached


23 Sep 2012   #1

Windows 7 Professional 64bit
 
 

Hello,

the last couple of days have been absolutely horrible (car accident on Friday, but I'm fine, sleep deprivation and minor health issues probably because of it), so the last thing I need now is even more problems with my computer. However, of course now it starts doing just that.

(I should point out now that I at times have problems with a screeching case fan, which requires me moving my case around until it stops, or more or less gentle "nudges", so it could be a physical reason, like e.g. a loose card perhaps? But then it wouldn't work at all, would it? No, I did NOT bash my computer or throw it around the place. It's far too important to me to risk damaging it like that...)

Anyway, I tried to play Sleeping Dogs three times since the fan noise incident, which has already worked fine for 9 hours according to my Steam library. However, each time it suddenly hard-locked my computer within a minute or two, and forced me to hard boot it. After the first time, I tried again a bit later, starting the game and Alt-Tabbing out of the game to do something in my browser. When I moved back to the game, I got an error pop-up from Windows, but accidentally closed it without seeing what it told me. A minute later, it froze again and I had to reboot again.

This time, when Windows tried to send an error report, it came up with a second one requiring further information, and in that one I saw "video hardware problem" being mentioned, which kinda worries me. Nevertheless, I immediately re-installed my Nvidia drivers to the latest stable version (which were already installed for that matter), choosing a from scratch installation. As I had other things to do, I post-poned trying Sleeping Dogs again until half an hour ago... and sure enough, it crashed my bucket again, this time taking a bit longer, though, about 2 minutes.

Here's the error report I have yet to send to Microsoft:

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4103

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800C7F14E0
BCP2: FFFFF8800FEE5004
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\092412-7862-01.dmp
C:\Users\Mathias\AppData\Local\Temp\WER-11606-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Going to send it now... but as expected, no follow-up.

I already downloaded the SF Diagnostic Tool, ran it, gathering all the required data, and zipped it up using WinRAR, saving it as a Drakhor.zip and attaching it now.

Some more data which might be necessary in case they're not included in the Zip file:

OS: Windows 7 Pro 64bit
Graphics Card: ASUS GeForce GTX 570
Motherboard: ASUS Maximus IV Gene-Z
RAM: 8 GB G.Skill Ripjaws-XH
SSD: Crucial m4 128 GB with 000F firmware
Games HDD: WD Caviar Black 1002FAEX

I have not tried playing any other games so far, at least not any full screen ones. "FTL - Faster Than Light", which is a Flash game (and very good for that matter), runs fine when played in a window.

Please tell me that it's just some software I have to remove, and not the graphics card...

[EDIT]: Herpderp, I have 8 GB of RAM, not 8 MB... -facepalm-

So many thread views, but nobody seems to have downloaded the debug files so far...

Anyway, I thought I'd give it a try and find out if it's indeed my graphics card. I got myself OCCT PT 4.3.1 from ocbase.com, installed it, hit the Start button... and nothing happened. It took me half a minute to notice that I was testing the CPU rather than the GPU. Doh... :P

So I switched to the GPU tab, set the Shader Complexity to 8, switched to my main monitor's resolution of 1920x1200, checked FullScreen and Error Check, hit the On button... and within 1 second, my computer was keeling over. :x

I hit the Reset button, the BIOS beeped... but my two monitors remained black. No ASUS ROG Splash Screen, nothing. I hit the Reset button again, and the same. I immediately went into Panic mode and wondered what the hell I'm going to do now, since I currently don't have a car. I held down the Power button, which made the PC switch off after 4 seconds, waited a bit, then switched it back on. Same result... I sat here, wondering if my old PC is still working, when I heard how Windows was booting. I heard the start-up sound, then the sound effect when new hardware was plugged in and found, twice in a row. You know, that "do-beep" sound...

I assume after it wasn't able to find my dedicated graphics card, it automatically booted into the onboard Intel HD Graphics chip, which then found some hardware for a moment (the graphics card) before it was again "removed".

I switched it off again, but decided to give it a shot and follow my own earlier assumption, so I opened the case and checked the card. And indeed, it seemed as if one of the power cables was slightly loose! I pushed it back in, then nudged the card a bit here and there, very gently. With the case still open, I went for one last try: Hit the Power button, the BIOS beeped... and I saw my beloved red ASUS ROG splash screen.

I got the expected "Windows didn't shut down properly" window (which was probably the reason for the delay), picked the normal boot option, and it did just that: Booted up normally.

Could it really have been just that? A loose power cable?

It would explain the "new hardware found" sounds if the graphics card ran out of power, in a way at least... although I don't get then why it didn't do so immediately, or while I was browsing and playing FTL. I had GPU-Z open on my second monitor, always keeping an eye on the Sensors tab, and the Core, Memory and Shader Clocks were always at 100%, and with FTL running (in a window, mind you), the temperature went up to 68C, whereas right now it idles at 42C.

Right now, I'm so scared of doing anything else while I wouldn't be able to take it to a store and have it checked by a tech guy who knows more about it than me (which isn't that difficult). I don't want to get near OCCT again, or start Sleeping Dogs, if only to avoid another crash. At least not until I got my car back, which might not be before Friday.

My System SpecsSystem Spec
.

24 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You are having Stop 0x116 error.

For the troubleshooting in this particular situation, it is best to follow the guide STOP 0x116: VIDEO_TDR_ERROR troubleshooting by usasma.
My System SpecsSystem Spec
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 BSOD playing Sleeping Dogs, Locale ID 4103, BCCode 116, Zip attached




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