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Windows 7: Dell l702x BSOD when playing audio or video

23 Sep 2012   #1
Bigbdav04

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Dell l702x BSOD when playing audio or video

I bought a Dell l702x in January and a couple months later installed a SSD and did a clean install of Windows. Since then I have been getting frequent BSODs when playing audio or video. Most of the crashes seem to be with either the Nvidia gt 555m driver or the Intel Graphics 3000 driver.

I am uploading all the BSOD crash information.

I would appreciate any help anybody could give with why I am getting these Blue Screens and what I need to do to fix the problem.

Thanks,
Brandon


My System SpecsSystem Spec
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23 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

Are you using the NVIDIA or Intel VGA? Seems like they are conflicting with each other.

Normally when there's an add-in graphics card, BIOS will stop using the integrated one.
try this:
- Restart the laptop and press the keys to go to BIOS menu (usually F2, depends on manufacturer)
- Check the settings for the graphics card
- Make sure you select the option that says: disable integrated one if the add-in present
My System SpecsSystem Spec
23 Sep 2012   #3
Bigbdav04

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I do have both enabled. I was pretty sure that the laptop is supposed to support this by using the integrated graphics for basic tasks and using the Nvidia card for graphics intensive tasks such as games.

Based on the settings in the Nvidia control panel though, it should only be using the Nvidia card for the games that I have installed. For everything else it should be using the integrated graphics. If its recommended that I disable one of the cards I can do that.

Also the Dell BIOS does not seem to have many options. I could not find any specific to the graphics card.
My System SpecsSystem Spec
.

24 Sep 2012   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Hi Welcome to Seven Forums.
To help us help you would you please add your systems specs? Here's how: System Info - See Your System Specs
Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built.

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.
Full instructions in the tutorial.
Follow them and you specs will follow each post, click on mine or KoolKat's in the lower left to see what they should look like.

Go to Drivers and Downloads | Dell [United States]
fill in the info to see if there are newer drivers.
My System SpecsSystem Spec
24 Sep 2012   #5
Bigbdav04

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks, I've updated my system specs. I also checked the Dell website and it looks like my drivers are up to date.
My System SpecsSystem Spec
25 Sep 2012   #6
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Good job on the specs. I think you should contact OCZ about the possibility of the SSD being defective, it's not unheard of.
My System SpecsSystem Spec
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 Dell l702x BSOD when playing audio or video




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