Windows 7: BSOD, Random times on Random days

Chovies · 24 Sep 2012

Has been happening on and off for the last couple of months, strangely enough the problem went away once after we had a power surge but has now returned, Usually get at least 1 a day at a random time ( Maybe a game, maybe on youtube, maybe just right clicking a folder )

Took a photo of it last time and got this error code,

*** STOP: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

After a bit of searching this forum i found i should also post a dump log from C:\Windows\Minidump ... When trying this i keep getting an access is denied message but i have admin privileges ?

Should also add that i have read about faulty drivers/ software and ran software to "fix" the problems yet i still get the BSOD.

Will try and get the dump log on for my next reply but any ideas straight off the bat ? Seems to be quite a common problem.

Anthony

Arc · 24 Sep 2012

Welcome aboard, Chovies.

Post it, following the Blue Screen of Death (BSOD) Posting Instructions so that we can get adequate information to help you.

Chovies · 25 Sep 2012

Thanks mate knew there had to be something around here for it.
I'm not sure if there related as this was happening before the BSOD's but the computer takes awile loading in the windows screen ( 2+ minutes at the shortest ) Just in case they're related and i can get both fixed.

Arc · 25 Sep 2012

I will see the dumps when I will get home back, or maybe somebody else will take a look in between.

Arc · 25 Sep 2012

OK, here it goes.

► Probably caused by Hardware (atikmpag.sys)

Code:

.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware ( atikmdag+33f79 )

Followup: MachineOwner
---------

So, two things will I suggest here:

Uninstall your ATI/AMD display drivers with Driver Fusion, and reinstall it again.
Video Card - Stress Test with Furmark

► AMD USB Filter Driver (apart of the chipset drivers)

Code:

fffff880`02ffb448  fffff880`048041f4Unable to load image \SystemRoot\system32\DRIVERS\usbfilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
 usbfilter+0x21f4

I would suggest you uninstall it, and reinstall, again, in the same way I told earlier, using driver fusion. You may search it in AMD Support & Drivers.

► Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC

Code:

fffff880`02ffa9b8  fffff880`040d71ffUnable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys

It is kinda old.

Code:

kd> lmvm Rt64win7
start             end                 module name
fffff880`040d1000 fffff880`04156000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri Jun 10 12:03:15 2011 (4DF1BAAB)
    CheckSum:         0008B67F
    ImageSize:        00085000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to update it, from Realtek

► Some problems are there with USBPORT.sys. I would suggest you to turn on USB selective suspense to see the results.

► Another frequent problem is tcpip.sys. It is network related, so you should update your network driver.

1] download the network card driver from manufactuer's website.
2] Then reinstall the driver:
3] Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
4] Double click to expand "Network adaptors".
5] Right click your network card and click Uninstall.
6] Check "Delete driver software for this device" check box, click OK.
7] Restart the computer

If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

► Uninstall the following programs, MUST!

Daemon tools
AVG, and its PC Tuneup. use Microsoft Security Essentials - Free Antivirus for Windows

► Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

Let us know the results.

Chovies · 27 Sep 2012

Thanks mate will start working through the list now.

Windows 7: BSOD, Random times on Random days

BSOD, Random times on Random days problems?