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Windows 7: Computer shuts off after a few hours

24 Sep 2012   #1
paloma

Windows Home Premium 64 bit
 
 
Computer shuts off after a few hours

Hi, All-
My computer has been shutting itself off within 6 hours or so of being turned on. It is always idle when it shuts off.

Thanks so much for any help you can give.


My System SpecsSystem Spec
.
24 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard, Paloma!

Your problem is your modem driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800420740c, fffff8800ab43798, fffff8800ab42ff0}

Probably caused by : CAXHWCD2.sys ( CAXHWCD2+740c )

Followup: MachineOwner
---------
It is the modem driver, by Conexant Systems, Inc.
Code:
0: kd> lmvm CAXHWCD2
start             end                 module name
fffff880`04200000 fffff880`04267000   CAXHWCD2 T (no symbols)           
    Loaded symbol image file: CAXHWCD2.sys
    Image path: CAXHWCD2.sys
    Image name: CAXHWCD2.sys
    Timestamp:        Tue Feb 20 07:26:43 2007 (45DA555B)
    CheckSum:         00069DC3
    ImageSize:        00067000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So it is very old, too. Update it, from Conexant Systems, Inc..

Let us know the results.
My System SpecsSystem Spec
24 Sep 2012   #3
paloma

Windows Home Premium 64 bit
 
 

Thanks for the quick reply. The drivers at conexant are even older than the one that is installed and I don't think they work with Windows 7...maybe the modem doesn't work with Windows 7 either. I've uninstalled it and will see if the computer shuts off or not.
My System SpecsSystem Spec
.

25 Sep 2012   #4
paloma

Windows Home Premium 64 bit
 
 
Hasn't shut down in 24 hours

Thanks! That seems to have been the problem. Almost 24 hours and still running.
My System SpecsSystem Spec
25 Sep 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Nice to know.

Watch the situation for a few more days, and let us know if the issue is really over or not. If not, we are here to assist.
My System SpecsSystem Spec
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 Computer shuts off after a few hours




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