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Windows 7: BSOD lots of time, Fixed my laptop twice already.

25 Sep 2012   #1
zzero000

Windows 7 Ultimate x64
 
 
BSOD lots of time, Fixed my laptop twice already.

Hi, I dont know why it always happened. I just received my fixed laptop early today.
My System is Win7 Ultimate x64.
They said they have changed two new harddrives for my laptop.
But BSOD still pops out for three time, while I am playing game or watching videos.
Also i canot even install Starcraft properly.
Here are the pictures. Wish someone could help, thanks a lot
Attachment 233478

Attachment 233479

Attachment 233480


My System SpecsSystem Spec
25 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

My System SpecsSystem Spec
25 Sep 2012   #3
zzero000

Windows 7 Ultimate x64
 
 

Attachment 233554
sorry i am first time here
My System SpecsSystem Spec
25 Sep 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Can you tell me if your laptop is under its warranty? I need to know that before I post my suggestions.

Software concerns:


Code:
Start Menu\Programs\Norton PC Checkup    Public:Start Menu\Programs\Norton PC Checkup    Public
Please uninstall the norton pc checkup tool.

Code:
Start Menu\Programs\搜狗拼音输入法    Public:Start Menu\Programs\搜狗拼音输入法    Public
Start Menu\Programs\360安全中心\360驱动大师    Public:Start Menu\Programs\360安全中心\360驱动大师    Public
What does this program do? Is it a game? I'm not familiar with it..so just asking.

  • I see no antivirus installed. What antivirus program are you using?

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes: Device driver, memory, kernel

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, memory
My System SpecsSystem Spec
25 Sep 2012   #5
zzero000

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Can you tell me if your laptop is under its warranty? I need to know that before I post my suggestions.

Software concerns:


Code:
Start Menu\Programs\Norton PC Checkup    Public:Start Menu\Programs\Norton PC Checkup    Public
Please uninstall the norton pc checkup tool.

Code:
Start Menu\Programs\搜狗拼音输入法    Public:Start Menu\Programs\搜狗拼音输入法    Public
Start Menu\Programs\360安全中心\360驱动大师    Public:Start Menu\Programs\360安全中心\360驱动大师    Public
What does this program do? Is it a game? I'm not familiar with it..so just asking.

  • I see no antivirus installed. What antivirus program are you using?

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes: Device driver, memory, kernel

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, memory
Ok, will do that, and yes it still under warranty
the two below one is chinese input system, another is some sort of system moniter and firewall.
i didnt install any anti virus software yet.
My System SpecsSystem Spec
25 Sep 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Okay, can you uninstall them for the time being?
You can put them back if we know they aren't contributing in the BSoDs.
My System SpecsSystem Spec
25 Sep 2012   #7
zzero000

Windows 7 Ultimate x64
 
 

Ok, will do so. thanks for the help
I will let you know if there is any more Bluescreems
My System SpecsSystem Spec
25 Sep 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks.

Let me know if you're having any BSoDs after uninstalling them.

Run the system file checker to repair any damaged files within windows:
SFC /SCANNOW Command - System File Checker

Then run disk check:
Disk Check

Upload the dumps if you get any in my absence. I will take a look at them when I'm here next.
My System SpecsSystem Spec
18 Oct 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi.. did you get BSoDs after your last post?
My System SpecsSystem Spec
03 Dec 2012   #10
zzero000

Windows 7 Ultimate x64
 
 

Yes,I still have BSoDs, dell has changed a new motherboard, videocard, and harddisk. But still it doesnot work.
Here is pictures and log when i use my cmd scannow.
Attachment 244153

Attachment 244154

I have try to upload the CBS log file, but it is too big that exceed post requirment.
My System SpecsSystem Spec
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 BSOD lots of time, Fixed my laptop twice already.




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