Crash when watching video, now random BSOD, ntoskrnl.exe

Page 1 of 2 12 LastLast

  1. Posts : 37
    windows 7 64 bit
       #1

    Crash when watching video, now random BSOD, ntoskrnl.exe


    HI
    The computer started crashing while watching video, sometime it will just freeze and I have to hit the reset button and other times I get the BSOD
    Now i get the BSOD randomly
    I did a clean re-install of windows 7 with no luck.
    what can i try next
    Thanks

    Win 7 64 bit
    Intel I5 750@2.67
    4 x 2gb ram
    gigabyte mb
    nvidia geforce gts 250 video
    Last edited by gjinc; 27 Sep 2012 at 14:36.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard.

    Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

    Driver Verifier - Enable and Disable

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

    Let us know the results, with the subsequent crash dumps, if any.
      My Computer


  3. Posts : 37
    windows 7 64 bit
    Thread Starter
       #3

    I used the driver verifier and it crashed
    computer would not restart, always get bsod death
    I had to go into safe mode and used system restore
    only thing I saw was ntoskrnl.exe+5053dc and vim_vimx64.sys

    very frustrating

    can not find the dump log for it, guess system restore wipe them out
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    vim_vimx64.sys - no, it is uim_vimx64.sys. It is Paragon Image Mounter (UIM) Plugin driver.

    As we dont have much more information, go for uninstallation of paragan. It will solve the issue hopefully. All the image mounters are causing troubles.

    And, Free up the startup.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept the restart.

    Let us know the situation after the changes taken place.
      My Computer


  5. Posts : 37
    windows 7 64 bit
    Thread Starter
       #5

    I'll give it a try
    Thanks
      My Computer


  6. Posts : 37
    windows 7 64 bit
    Thread Starter
       #6

    I uninstalled Paragon and restarted the driver verifier and the system restarted without the bsod.
    That is the first good sign I have had
    Thanks
    Last edited by gjinc; 27 Sep 2012 at 21:07. Reason: spelling
      My Computer


  7. Posts : 37
    windows 7 64 bit
    Thread Starter
       #7

    1st crash
    computer was just sitting, i had finished watching a few you tube videos a few minutes earlier
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    It is caused by Sonic CD/DVD driver, used by many manufacturers.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C9, {224, fffff88001051b50, fffff9801a2a4b80, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
    *** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
    Unable to load image \SystemRoot\System32\Drivers\PxHlpa64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for PxHlpa64.sys
    *** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : PxHlpa64.sys ( PxHlpa64+8b50 )
    
    Followup: MachineOwner
    ---------
    Go to the manufacturer's website and try to update it.

    If anything is not possible about updating, and you fail to get a version later of 2009, uninstall iTunes and QuickTime.

    Let us know the situation after applying the changes.
      My Computer


  9. Posts : 37
    windows 7 64 bit
    Thread Starter
       #9

    Ok, just getting back to this
    Have not had a bsod since.
    I will see if I can update the drivers
    device manager shows they are Microsoft drivers installed
    maybe that will also fix the problem with the video's freezing the computer
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Nice to know :)

    Inform us if there are any further troubles.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 20:56.
Find Us