BSOD even after new drivers


  1. Posts : 4
    Windows 7 Home Premium
       #1

    BSOD even after new drivers


    I keep getting BSOD after several hours of use on my computer. I called customer service and they sent me drivers to install. I installed them, but I'm still blue screening. I'd rather not send my computer in because I'm currently in Israel and my only contact to home is through my computer.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please upload your msinfo32.nfo file. To get this:

    • Click on the Start
    • Type msinfo32 into the Search programs and files box
    • When it opens, go to File, Save
    • Save as msinfo32.nfo and save in a place you will remember
    • Let it finish the process of gathering and saving the system info
    • Right click the .nfo file, click send to compressed (zipped) folder
    • Upload the .zip file here.
      My Computer


  3. Posts : 4
    Windows 7 Home Premium
    Thread Starter
       #3

    When I go to File, it won't let me save. It's grey and when I click it nothing happens.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Alright

    Quick question:
    Do you have Zone Alarm installed on your computer?
      My Computer


  5. Posts : 4
    Windows 7 Home Premium
    Thread Starter
       #5

    Yes.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Uninstall it and keep microsoft security essentials only.
    Microsoft Security Essentials - Free Antivirus for Windows
    Let me know if your computer is more stable or not.
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Did you uninstall ZA from your computer? Got MSE?
    Are the BSoD problems still there?
      My Computer


 

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