Windows 7: BSOD Audioengine D1

jimmyrustles · 25 Sep 2012

Hi, I just got my Audioengine D1 amp in the mail. I plugged it in and went to change the sound output via right clicking the sound icon on the bottom right of the screen and selecting Playback Devices, When I highlighted the D1 and hit Set as Default, it gave me BSOD. I've attached the dump files and a picture of the BSODViewer details.

Here is the fault details Windows is giving me.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA8C08710800
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88006B07E34
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I have Windows 7 Ultimate installed. Cheers!

**koolkat77** · 26 Sep 2012

Welcome

BSoD caused by: EtronXHCI.sys Driver Reference Table

Find an update on its driver or uninstall it.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa8c0b37eb20, 2, 0, fffff880068bee34}

Unable to load image \SystemRoot\System32\Drivers\EtronXHCI.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EtronXHCI.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : EtronXHCI.sys ( EtronXHCI+4e34 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffffa8c0b37eb20, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880068bee34, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036b90e0
 fffffa8c0b37eb20 

CURRENT_IRQL:  2

FAULTING_IP: 
EtronXHCI+4e34
fffff880`068bee34 418b8c818c000000 mov     ecx,dword ptr [r9+rax*4+8Ch]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88003193730 -- (.trap 0xfffff88003193730)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000002fffffffd rbx=0000000000000000 rcx=0000000000000003
rdx=0000000000000024 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880068bee34 rsp=fffff880031938c0 rbp=0000000000000c00
 r8=0000000000000000  r9=fffffa800b37eaa0 r10=0000000000000003
r11=fffffa800b431b10 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
EtronXHCI+0x4e34:
fffff880`068bee34 418b8c818c000000 mov     ecx,dword ptr [r9+rax*4+8Ch] ds:92f0:fffffa8c`0b37eb20=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800034815a9 to fffff80003482040

STACK_TEXT:  
fffff880`031935e8 fffff800`034815a9 : 00000000`0000000a fffffa8c`0b37eb20 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`031935f0 fffff800`03480220 : fffffa80`0b5081bb 00000000`00000000 00000000`00000000 fffff880`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`03193730 fffff880`068bee34 : fffffa80`0829d880 00000000`0000001e fffffa80`0b500a00 fffffa80`0b302a20 : nt!KiPageFault+0x260
fffff880`031938c0 fffffa80`0829d880 : 00000000`0000001e fffffa80`0b500a00 fffffa80`0b302a20 00000000`0000001e : EtronXHCI+0x4e34
fffff880`031938c8 00000000`0000001e : fffffa80`0b500a00 fffffa80`0b302a20 00000000`0000001e fffffa80`0b500a00 : 0xfffffa80`0829d880
fffff880`031938d0 fffffa80`0b500a00 : fffffa80`0b302a20 00000000`0000001e fffffa80`0b500a00 00000000`00000000 : 0x1e
fffff880`031938d8 fffffa80`0b302a20 : 00000000`0000001e fffffa80`0b500a00 00000000`00000000 fffff880`068c24a6 : 0xfffffa80`0b500a00
fffff880`031938e0 00000000`0000001e : fffffa80`0b500a00 00000000`00000000 fffff880`068c24a6 00000000`00000000 : 0xfffffa80`0b302a20
fffff880`031938e8 fffffa80`0b500a00 : 00000000`00000000 fffff880`068c24a6 00000000`00000000 fffffa80`0b302a20 : 0x1e
fffff880`031938f0 00000000`00000000 : fffff880`068c24a6 00000000`00000000 fffffa80`0b302a20 fffffa80`0829d730 : 0xfffffa80`0b500a00


STACK_COMMAND:  kb

FOLLOWUP_IP: 
EtronXHCI+4e34
fffff880`068bee34 418b8c818c000000 mov     ecx,dword ptr [r9+rax*4+8Ch]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  EtronXHCI+4e34

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: EtronXHCI

IMAGE_NAME:  EtronXHCI.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e2de090

FAILURE_BUCKET_ID:  X64_0xD1_EtronXHCI+4e34

BUCKET_ID:  X64_0xD1_EtronXHCI+4e34

Followup: MachineOwner
---------

2: kd> lmvm EtronXHCI
start             end                 module name
fffff880`068ba000 fffff880`068cd500   EtronXHCI T (no symbols)           
    Loaded symbol image file: EtronXHCI.sys
    Image path: \SystemRoot\System32\Drivers\EtronXHCI.sys
    Image name: EtronXHCI.sys
    Timestamp:        Tue Jul 26 03:30:56 2011 (4E2DE090)
    CheckSum:         00020826
    ImageSize:        00013500
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Keep us posted of further crash dumps if any.

jimmyrustles · 26 Sep 2012

Quote: Originally Posted by koolkat77

Welcome

BSoD caused by: EtronXHCI.sys Driver Reference Table

Find an update on its driver or uninstall it.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa8c0b37eb20, 2, 0, fffff880068bee34}

Unable to load image \SystemRoot\System32\Drivers\EtronXHCI.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EtronXHCI.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : EtronXHCI.sys ( EtronXHCI+4e34 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffffa8c0b37eb20, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880068bee34, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036b90e0
 fffffa8c0b37eb20 

CURRENT_IRQL:  2

FAULTING_IP: 
EtronXHCI+4e34
fffff880`068bee34 418b8c818c000000 mov     ecx,dword ptr [r9+rax*4+8Ch]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88003193730 -- (.trap 0xfffff88003193730)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000002fffffffd rbx=0000000000000000 rcx=0000000000000003
rdx=0000000000000024 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880068bee34 rsp=fffff880031938c0 rbp=0000000000000c00
 r8=0000000000000000  r9=fffffa800b37eaa0 r10=0000000000000003
r11=fffffa800b431b10 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
EtronXHCI+0x4e34:
fffff880`068bee34 418b8c818c000000 mov     ecx,dword ptr [r9+rax*4+8Ch] ds:92f0:fffffa8c`0b37eb20=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800034815a9 to fffff80003482040

STACK_TEXT:  
fffff880`031935e8 fffff800`034815a9 : 00000000`0000000a fffffa8c`0b37eb20 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`031935f0 fffff800`03480220 : fffffa80`0b5081bb 00000000`00000000 00000000`00000000 fffff880`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`03193730 fffff880`068bee34 : fffffa80`0829d880 00000000`0000001e fffffa80`0b500a00 fffffa80`0b302a20 : nt!KiPageFault+0x260
fffff880`031938c0 fffffa80`0829d880 : 00000000`0000001e fffffa80`0b500a00 fffffa80`0b302a20 00000000`0000001e : EtronXHCI+0x4e34
fffff880`031938c8 00000000`0000001e : fffffa80`0b500a00 fffffa80`0b302a20 00000000`0000001e fffffa80`0b500a00 : 0xfffffa80`0829d880
fffff880`031938d0 fffffa80`0b500a00 : fffffa80`0b302a20 00000000`0000001e fffffa80`0b500a00 00000000`00000000 : 0x1e
fffff880`031938d8 fffffa80`0b302a20 : 00000000`0000001e fffffa80`0b500a00 00000000`00000000 fffff880`068c24a6 : 0xfffffa80`0b500a00
fffff880`031938e0 00000000`0000001e : fffffa80`0b500a00 00000000`00000000 fffff880`068c24a6 00000000`00000000 : 0xfffffa80`0b302a20
fffff880`031938e8 fffffa80`0b500a00 : 00000000`00000000 fffff880`068c24a6 00000000`00000000 fffffa80`0b302a20 : 0x1e
fffff880`031938f0 00000000`00000000 : fffff880`068c24a6 00000000`00000000 fffffa80`0b302a20 fffffa80`0829d730 : 0xfffffa80`0b500a00


STACK_COMMAND:  kb

FOLLOWUP_IP: 
EtronXHCI+4e34
fffff880`068bee34 418b8c818c000000 mov     ecx,dword ptr [r9+rax*4+8Ch]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  EtronXHCI+4e34

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: EtronXHCI

IMAGE_NAME:  EtronXHCI.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e2de090

FAILURE_BUCKET_ID:  X64_0xD1_EtronXHCI+4e34

BUCKET_ID:  X64_0xD1_EtronXHCI+4e34

Followup: MachineOwner
---------

2: kd> lmvm EtronXHCI
start             end                 module name
fffff880`068ba000 fffff880`068cd500   EtronXHCI T (no symbols)           
    Loaded symbol image file: EtronXHCI.sys
    Image path: \SystemRoot\System32\Drivers\EtronXHCI.sys
    Image name: EtronXHCI.sys
    Timestamp:        Tue Jul 26 03:30:56 2011 (4E2DE090)
    CheckSum:         00020826
    ImageSize:        00013500
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Keep us posted of further crash dumps if any.

Looked into it, it was the driver for my Astrotek 4 Port USB 3.0 PCIe Card. Googled the driver I'd need and found Astrotek's site to be terrible and hard to use, I just plugged the amp into another usb slot and it's running fine now. But if I wasn't lazy, I'd have installed the new driver for my usb card, which would have given me a fix I'm pretty sure. (This is for people finding this thread in the future with the same problem)

Cheers.

**koolkat77** · 26 Sep 2012

Good to hear you solved it.

Windows 7: BSOD Audioengine D1

BSOD Audioengine D1 problems?