Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD Immediately after connecting to internet

26 Sep 2012   #1
Flickdraw

Windows 7 Professional 64bit
 
 
BSOD Immediately after connecting to internet

Hey everyone, my main PC has been running slow for a few weeks now and the other night I got the Ukash Virus, which locks down the computer after the internet cable is plugged in. After many failed attempts to remove the virus, including starting up in safe mode and running anti-virus software, checking proxy settings and eventually restoring the computer to a previous date using the System Restore, the Virus stopped popping up with the warning screen and instead the computer BSOD'd after plugging in the internet cable and reset itself.

I have used the Windows 7 CD to Format my hard drive and reinstall windows, hoping that this would get rid of either the virus or fix any registry items which may be causing the BSOD. Unfortunately it hasn't, and every time I plug in my Ethernet cable, I get a BSOD about 20 seconds later and then the computer resets itself. After Windows loads back up it has the following Error Report...

Problem Signature:
Problem Event Name: Bluescreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFFA80054CA0F9
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\092612-18657-01.dmp
C:\Users\Adam\AppData\Local\Temp\WER-23868-0.sysdata.xml

I'm currently using my Laptop to post on here, as the PC can't connect to the internet, but I have downloaded the SF_Diagnostic_Tool, used a memory stick to transfer it to the PC and then put the .zip folder back onto the memory stick and onto the laptop to allow me to post it here.

These are the System Specifications from the Control Panel...

System
Manufacturer: Gigabyte Technology Co. , Ltd.
Model: P55-USB3
Total amount of system memory: 4.00GB RAM
System Type: 64-bit operating system
Number of processor cores: 4

Storage
Total size of hard disk(s): 466 GB
Disk partition (C: 450 GB Free (466 GB Total)
Media drive (D: CD/DVD

Graphics
Total available graphics memory: 2811 MB
Dedicated graphics memory: 1024 MB
Dedicated system memory: 0 MB
Shared system memory: 0 MB
Display adapter driver version: 8.831.2.0.
Primary monitor resolution: 1680x1050
DirectX version: DirectX 10

Network
Network Adapter: Realtek PCIe GBE Family Controller


System Specs from DirectX Diagnostic Tool...

System
Operating System: Windows 7 Professinal 64-bit (6.1, Build 7600)
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz (4 CPUs), ~2.8GHz
Memory: 4096MB RAM
Page file: 1016MB used, 7157MB available
DirectX Version: DirectX 11

Display
Name: AMD Radeon HD 6800 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI display adapter (0x6738)
DAC Type: Internal DAC (400MHz)
Approx. Total Memory: 2800MB
Main Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,a
Version: 8.831.2.0
WHQL Logo's: n/a
DDI Version: 10.1
Driver Model: WDDM 1.1

I'm not sure if any of this is relevant but I figured I'd put as much information as possible here to help.

I'm guessing it may be time to buy a new hard drive but am a little worried that it may be something else.... RAM, Motherboard (), etc.

Can anyone give me any advice as to what may be causing this and/or a way to fix it?

This is my first time posting here so if I've done something stupid or haven't included something I should have please let me know.


My System SpecsSystem Spec
.

27 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
27 Sep 2012   #3
Flickdraw

Windows 7 Professional 64bit
 
 

Thanks for the reply.

Activating Verifier seems to make the computer crash now just after loading up Windows...

I activated the Driver Verifier as the instructions indicated in your link and went to reboot the system for it. The bios loaded up and windows begins to load, gives the little "Welcome to Windows" music jingle, the desktop appears for a few seconds and then it BSOD's immediately after. Without even having to be connected to the internet now.

I managed to get a photograph of the BSOD before the computer restarted, I can load up safe-mode, but not sure where to go to get the results from the verifier, or if I even can get them in safe-mode?
My System SpecsSystem Spec
.


27 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Boot into Safe Mode and disable Driver Verifier.

If possible, collect the dump, and upload.
My System SpecsSystem Spec
27 Sep 2012   #5
Flickdraw

Windows 7 Professional 64bit
 
 

How do I collect the dump?

Is that the .zip folder from the "Grab All" option in the Diagnostic Tool?
My System SpecsSystem Spec
27 Sep 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, that is it.
My System SpecsSystem Spec
27 Sep 2012   #7
Flickdraw

Windows 7 Professional 64bit
 
 

Ok here is the new dump folder.
My System SpecsSystem Spec
27 Sep 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As it is said in the screen, it is grdv.sys that crashed.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, cc, fffffa8006b47a70, fffff880080a5809}

Unable to load image \??\C:\Windows\gdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for gdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for gdrv.sys
Probably caused by : gdrv.sys ( gdrv+1809 )

Followup: MachineOwner
---------
It is Gigabyte Easy Saver - mobo power utility driver. And, it is too old.
Code:
0: kd> lmvm gdrv
start             end                 module name
fffff880`080a4000 fffff880`080ad000   gdrv     T (no symbols)           
    Loaded symbol image file: gdrv.sys
    Image path: \??\C:\Windows\gdrv.sys
    Image name: gdrv.sys
    Timestamp:        Fri Mar 13 08:52:29 2009 (49B9D175)
    CheckSum:         000105CE
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You may update it from the manufacturer's website. Or, the best option is, uninstall it. It is not anything necessary to run the computer.

Now you can disable driver verifier. If needed, we will say you to enable it again.

Let us know the situation after applying those changes.
My System SpecsSystem Spec
27 Sep 2012   #9
Flickdraw

Windows 7 Professional 64bit
 
 

Ok, great thanks!

How do I uninstall the driver?

Is there somewhere I have to go to get a list of installed drivers?
My System SpecsSystem Spec
27 Sep 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Download and install Revo Uninstaller freeware, run it, and search for Gigabyte Easy Saver - mobo power utility in the installed apps.

Then select it, and uinnstall it in advanced mode, including all the leftovers.

I hope it will be over then.
My System SpecsSystem Spec
Reply

 BSOD Immediately after connecting to internet




Thread Tools





Similar help and support threads
Thread Forum
BSOD after connecting my laptop to the internet
hey guys' i keep getting a blue screen which forces my system to restart each time i connect to the internet. attached herewith is the dump file as requested.
BSOD Help and Support
bsod crashes after connecting to internet
Have a HP pavilion dm4. I don't go crazy with it. Just school work and web browsing. With the wireless turned off, it seems to work just fine. As soon as wireless connects, it restarts. Can someone please help with this? Added attachment is supposed to help, I guess, I am just a grease monkey
BSOD Help and Support
BSOD when connecting to the internet via wifi
Recently, I was just using my PC and surfing the net like a normal human being. Then after one night, as i tried to connect to my internet via wifi, windows suddenly changed my wifi network name from "c8daed" to "c8daed 2" and loses internet connection. I tried the reconnecting thing and deleting...
BSOD Help and Support
Freezes, lags and sometimes BSOD when connecting to Internet
Ok, Im having this problem since yesterday, I left my computer on so i can finish my download(i nap a bit) when i woke up, my computer started to lag and freeze to the point that i cant use it(Sometimes it BSOD),,,,This only happens when i connect to internet,,When i reboot normaly without...
BSOD Help and Support
BSOD while connecting to internet
BSOD occurs when i plug in the LAN wire to my dell inspiron laptop.using win 7 ultimate x64.Got infected with w32.ramnit.a virus.I have attached the dump file
BSOD Help and Support
BSOD when connecting to internet win32k.sys
Hey i recently just got the blue screen of death, there are a number of problems which are visible. Firstly, when i open up the task manager the processes table and the menu bars and tabs are all blank, so i dont know whats going on or what im pressing. I tried installing zonealarm, but i couldnot...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:22.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App