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Windows 7: BSOD Immediately after connecting to internet


26 Sep 2012   #1

Windows 7 Professional 64bit
 
 
BSOD Immediately after connecting to internet

Hey everyone, my main PC has been running slow for a few weeks now and the other night I got the Ukash Virus, which locks down the computer after the internet cable is plugged in. After many failed attempts to remove the virus, including starting up in safe mode and running anti-virus software, checking proxy settings and eventually restoring the computer to a previous date using the System Restore, the Virus stopped popping up with the warning screen and instead the computer BSOD'd after plugging in the internet cable and reset itself.

I have used the Windows 7 CD to Format my hard drive and reinstall windows, hoping that this would get rid of either the virus or fix any registry items which may be causing the BSOD. Unfortunately it hasn't, and every time I plug in my Ethernet cable, I get a BSOD about 20 seconds later and then the computer resets itself. After Windows loads back up it has the following Error Report...

Problem Signature:
Problem Event Name: Bluescreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFFA80054CA0F9
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\092612-18657-01.dmp
C:\Users\Adam\AppData\Local\Temp\WER-23868-0.sysdata.xml

I'm currently using my Laptop to post on here, as the PC can't connect to the internet, but I have downloaded the SF_Diagnostic_Tool, used a memory stick to transfer it to the PC and then put the .zip folder back onto the memory stick and onto the laptop to allow me to post it here.

These are the System Specifications from the Control Panel...

System
Manufacturer: Gigabyte Technology Co. , Ltd.
Model: P55-USB3
Total amount of system memory: 4.00GB RAM
System Type: 64-bit operating system
Number of processor cores: 4

Storage
Total size of hard disk(s): 466 GB
Disk partition (C: 450 GB Free (466 GB Total)
Media drive (D: CD/DVD

Graphics
Total available graphics memory: 2811 MB
Dedicated graphics memory: 1024 MB
Dedicated system memory: 0 MB
Shared system memory: 0 MB
Display adapter driver version: 8.831.2.0.
Primary monitor resolution: 1680x1050
DirectX version: DirectX 10

Network
Network Adapter: Realtek PCIe GBE Family Controller


System Specs from DirectX Diagnostic Tool...

System
Operating System: Windows 7 Professinal 64-bit (6.1, Build 7600)
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz (4 CPUs), ~2.8GHz
Memory: 4096MB RAM
Page file: 1016MB used, 7157MB available
DirectX Version: DirectX 11

Display
Name: AMD Radeon HD 6800 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI display adapter (0x6738)
DAC Type: Internal DAC (400MHz)
Approx. Total Memory: 2800MB
Main Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,a
Version: 8.831.2.0
WHQL Logo's: n/a
DDI Version: 10.1
Driver Model: WDDM 1.1

I'm not sure if any of this is relevant but I figured I'd put as much information as possible here to help.

I'm guessing it may be time to buy a new hard drive but am a little worried that it may be something else.... RAM, Motherboard (), etc.

Can anyone give me any advice as to what may be causing this and/or a way to fix it?

This is my first time posting here so if I've done something stupid or haven't included something I should have please let me know.


My System SpecsSystem Spec
.

27 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard.

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
27 Sep 2012   #3

Windows 7 Professional 64bit
 
 

Thanks for the reply.

Activating Verifier seems to make the computer crash now just after loading up Windows...

I activated the Driver Verifier as the instructions indicated in your link and went to reboot the system for it. The bios loaded up and windows begins to load, gives the little "Welcome to Windows" music jingle, the desktop appears for a few seconds and then it BSOD's immediately after. Without even having to be connected to the internet now.

I managed to get a photograph of the BSOD before the computer restarted, I can load up safe-mode, but not sure where to go to get the results from the verifier, or if I even can get them in safe-mode?
My System SpecsSystem Spec
.


27 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Boot into Safe Mode and disable Driver Verifier.

If possible, collect the dump, and upload.
My System SpecsSystem Spec
27 Sep 2012   #5

Windows 7 Professional 64bit
 
 

How do I collect the dump?

Is that the .zip folder from the "Grab All" option in the Diagnostic Tool?
My System SpecsSystem Spec
27 Sep 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Yes, that is it.
My System SpecsSystem Spec
27 Sep 2012   #7

Windows 7 Professional 64bit
 
 

Ok here is the new dump folder.
My System SpecsSystem Spec
27 Sep 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

As it is said in the screen, it is grdv.sys that crashed.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, cc, fffffa8006b47a70, fffff880080a5809}

Unable to load image \??\C:\Windows\gdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for gdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for gdrv.sys
Probably caused by : gdrv.sys ( gdrv+1809 )

Followup: MachineOwner
---------
It is Gigabyte Easy Saver - mobo power utility driver. And, it is too old.
Code:
0: kd> lmvm gdrv
start             end                 module name
fffff880`080a4000 fffff880`080ad000   gdrv     T (no symbols)           
    Loaded symbol image file: gdrv.sys
    Image path: \??\C:\Windows\gdrv.sys
    Image name: gdrv.sys
    Timestamp:        Fri Mar 13 08:52:29 2009 (49B9D175)
    CheckSum:         000105CE
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You may update it from the manufacturer's website. Or, the best option is, uninstall it. It is not anything necessary to run the computer.

Now you can disable driver verifier. If needed, we will say you to enable it again.

Let us know the situation after applying those changes.
My System SpecsSystem Spec
27 Sep 2012   #9

Windows 7 Professional 64bit
 
 

Ok, great thanks!

How do I uninstall the driver?

Is there somewhere I have to go to get a list of installed drivers?
My System SpecsSystem Spec
27 Sep 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Download and install Revo Uninstaller freeware, run it, and search for Gigabyte Easy Saver - mobo power utility in the installed apps.

Then select it, and uinnstall it in advanced mode, including all the leftovers.

I hope it will be over then.
My System SpecsSystem Spec
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 BSOD Immediately after connecting to internet




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