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Windows 7: Crash when watching video, now random BSOD, ntoskrnl.exe

27 Sep 2012   #1
gjinc

windows 7 64 bit
 
 
Crash when watching video, now random BSOD, ntoskrnl.exe

HI
The computer started crashing while watching video, sometime it will just freeze and I have to hit the reset button and other times I get the BSOD
Now i get the BSOD randomly
I did a clean re-install of windows 7 with no luck.
what can i try next
Thanks

Win 7 64 bit
Intel I5 750@2.67
4 x 2gb ram
gigabyte mb
nvidia geforce gts 250 video


My System SpecsSystem Spec
.

27 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
27 Sep 2012   #3
gjinc

windows 7 64 bit
 
 

I used the driver verifier and it crashed
computer would not restart, always get bsod death
I had to go into safe mode and used system restore
only thing I saw was ntoskrnl.exe+5053dc and vim_vimx64.sys

very frustrating

can not find the dump log for it, guess system restore wipe them out
My System SpecsSystem Spec
.


27 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

vim_vimx64.sys - no, it is uim_vimx64.sys. It is Paragon Image Mounter (UIM) Plugin driver.

As we dont have much more information, go for uninstallation of paragan. It will solve the issue hopefully. All the image mounters are causing troubles.

And, Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the situation after the changes taken place.
My System SpecsSystem Spec
27 Sep 2012   #5
gjinc

windows 7 64 bit
 
 

I'll give it a try
Thanks
My System SpecsSystem Spec
27 Sep 2012   #6
gjinc

windows 7 64 bit
 
 

I uninstalled Paragon and restarted the driver verifier and the system restarted without the bsod.
That is the first good sign I have had
Thanks
My System SpecsSystem Spec
27 Sep 2012   #7
gjinc

windows 7 64 bit
 
 

1st crash
computer was just sitting, i had finished watching a few you tube videos a few minutes earlier
My System SpecsSystem Spec
27 Sep 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is caused by Sonic CD/DVD driver, used by many manufacturers.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {224, fffff88001051b50, fffff9801a2a4b80, 2}

Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Unable to load image \SystemRoot\System32\Drivers\PxHlpa64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : PxHlpa64.sys ( PxHlpa64+8b50 )

Followup: MachineOwner
---------
Go to the manufacturer's website and try to update it.

If anything is not possible about updating, and you fail to get a version later of 2009, uninstall iTunes and QuickTime.

Let us know the situation after applying the changes.
My System SpecsSystem Spec
30 Sep 2012   #9
gjinc

windows 7 64 bit
 
 

Ok, just getting back to this
Have not had a bsod since.
I will see if I can update the drivers
device manager shows they are Microsoft drivers installed
maybe that will also fix the problem with the video's freezing the computer
My System SpecsSystem Spec
30 Sep 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Nice to know

Inform us if there are any further troubles.
My System SpecsSystem Spec
Reply

 Crash when watching video, now random BSOD, ntoskrnl.exe




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