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Windows 7: bsod random 0x0000001e, occasional irql


29 Sep 2012   #11

windows 7 home premium 64bit
 
 

here are both files


My System SpecsSystem Spec
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29 Sep 2012   #12

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Taking a look at them, did you try this tool?
Norton removal tool

Quote:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
I'm not sure what to suggest until we get Norton removed. Did you run the TDS scan too?
My System SpecsSystem Spec
01 Oct 2012   #13

windows 7 home premium 64bit
 
 

Thanks I used that tool and got norton removed. It started and then failed. Then it restarted itself and looked like it had installed a windows update. it bsod once yesterday and then i tryed to run the microsoft security essentials tool and it did it again however i was using the computer while it was running. I am going to run a full micro security scan tonight and see what happens
My System SpecsSystem Spec
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01 Oct 2012   #14

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

okay, upload the dumps when you can
My System SpecsSystem Spec
Reply

 bsod random 0x0000001e, occasional irql




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