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#11
here are both files
here are both files
Taking a look at them, did you try this tool?
Norton removal tool
I'm not sure what to suggest until we get Norton removed. Did you run the TDS scan too?STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
Thanks I used that tool and got norton removed. It started and then failed. Then it restarted itself and looked like it had installed a windows update. it bsod once yesterday and then i tryed to run the microsoft security essentials tool and it did it again however i was using the computer while it was running. I am going to run a full micro security scan tonight and see what happens