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Windows 7: bsod random 0x0000001e, occasional irql

28 Sep 2012   #1
dezertrunner

windows 7 home premium 64bit
 
 
bsod random 0x0000001e, occasional irql

This started months ago but have been sometimes it works fine and sometimes it will only work in safe mode. Im attaching the minidump so I really hope someone can help. Thank you


My System SpecsSystem Spec
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28 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
28 Sep 2012   #3
dezertrunner

windows 7 home premium 64bit
 
 

how do you do a full report? the whole mini dump folder?
My System SpecsSystem Spec
.

28 Sep 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Yes
My System SpecsSystem Spec
28 Sep 2012   #5
dezertrunner

windows 7 home premium 64bit
 
 

Here is the whole folder. Thank you for your help
My System SpecsSystem Spec
28 Sep 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks
Also need your msinfo32 file.

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
My System SpecsSystem Spec
28 Sep 2012   #7
dezertrunner

windows 7 home premium 64bit
 
 

Here is the msinfo file
My System SpecsSystem Spec
28 Sep 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility


Software concerns:


Code:
Start Menu\Programs\Norton Internet Security    Public:Start Menu\Programs\Norton Internet Security    Public
Please uninstall Norton Internet Security. Its a known cause to BSoDs.
I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes.

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - The Free version
Good and Free system security combination.

Run a full scan with both (separately) once downloaded, installed and updated.

In addition: Run this tool and delete anything it finds:
Anti-rootkit utility TDSSKiller

Now run the system file checker and reboot after it finds integrity violations:
SFC /SCANNOW Command - System File Checker

To make sure your hard drive is good, run disk check following the tutorial below:
Disk Check

Look for an update on your BIOS version:
Code:
BIOS Version/Date    American Megatrends Inc. R0230Y8, 1/26/2010
Download and install all windows updates including service pack 1. (must)
Code:
Version    6.1.7600 Build 7600
Check for a driver update on your VGA:
Code:
Driver    c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2008, 7.42 MB (7,778,176 bytes), 12/25/2009 12:13 PM)
Source || igdkmd64.sys || Intel Graphics driver
http://downloadcenter.intel.com/Default.aspx

Let me know the results, and subsequent dumps if any.
My System SpecsSystem Spec
29 Sep 2012   #9
dezertrunner

windows 7 home premium 64bit
 
 

Tryed to uninstall norton. would not allow me in safe mode w/networking. searched seven forums and found how to do it in safe mode by use the regedit. that still did not work. shutdown and restart computer. computer got as far as desktop background screen before going black. no blue screen. then said windows was shut down and to choose a mode. choose safe mode with networking. Tryed to install micro sec essentials but it would not install. Installed malware bytes and ran full scan. Took overnight but found 20 objects. deleted and restarted. It almost made the desktop before it went to a blue screen. Should I keep going down the list still? Should I post the most recent blue screen event and the log from malware?
My System SpecsSystem Spec
29 Sep 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Yep, post them?
My System SpecsSystem Spec
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 bsod random 0x0000001e, occasional irql




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