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Windows 7: BSOD when installing/rendering and randomly

28 Sep 2012   #1
alexandur

windows 7 x64
 
 
BSOD when installing/rendering and randomly

Hello everyone. I've been getting blue screens for the past 2 days everytime I try to install Diablo 3 or render game footage with a program. It also happened once for no reason. I appreciate all help I could get, the dumps are down below


My System SpecsSystem Spec
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28 Sep 2012   #2
TypeR

Windows 7 x64
 
 

It would be helpful and quicker if you could upload the dump files directly to the site.

Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
28 Sep 2012   #3
alexandur

windows 7 x64
 
 

Quote   Quote: Originally Posted by TypeR View Post
It would be helpful and quicker if you could upload the dump files directly to the site.

Screenshots and Files - Upload and Post in Seven Forums
Ok I think its done thanks
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28 Sep 2012   #4
TypeR

Windows 7 x64
 
 

My System SpecsSystem Spec
28 Sep 2012   #5
TypeR

Windows 7 x64
 
 

After having looked at your dump files I think the first thing you need to do is update your Graphics card driver to the most recent release and also update/reinstall DirectX.

After that a memory test may be required, but let's start with the simple things first.
My System SpecsSystem Spec
28 Sep 2012   #6
alexandur

windows 7 x64
 
 

My drivers are up to date according to Drivers | GeForce (I also tried this the past few days) and directx update tools. Thank you, how can I go on?
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28 Sep 2012   #7
alexandur

windows 7 x64
 
 

bump
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28 Sep 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

STOP bumping

Upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
My System SpecsSystem Spec
28 Sep 2012   #9
alexandur

windows 7 x64
 
 

My System SpecsSystem Spec
28 Sep 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote:
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
Problematic software:

Code:
Start Menu\Programs\Avira	Public:Start Menu\Programs\Avira	Public
Avira is a known cause to BSoDs. Please uninstall it.

I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes.

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - The Free version
Good and Free system security combination.

Run a full scan with both (separately) once downloaded, installed and updated.

In addition, Run this tool and delete anything it finds:
Anti-rootkit utility TDSSKiller

Quote:
STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes: Device driver, memory, kernel
Suggestions:

Run the system file checker and reboot if it finds damaged files within windows:
SFC /SCANNOW Command - System File Checker

To make sure your hard drive is good run:
Disk Check

You need to download all windows updates including Service Pack 1.
Quote:
Versión 6.1.7600 compilación 7600
Also look for an update on your BIOS version:
Code:
Versión y fecha de BIOS	American Megatrends Inc. 0606, 27/06/2011
Additional suggestion:

Run memtest for 8 passes (preferably overnight):
RAM - Test with Memtest86+

Report back
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 BSOD when installing/rendering and randomly




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