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Windows 7: Computer Freezing/Black Screen during gaming/watching videos

29 Sep 2012   #1
BMOxx

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Computer Freezing/Black Screen during gaming/watching videos

Hello,

Initially I had a problem with a BSOD for video scheduler, I installed the latest driver for my video card and I stopped receiving that BSOD. In its place, I began having a new BSOD stating, "An attempt to reset the video driver failed..." x0.00000016, so I followed the instructions on another link from this site and uninstalled the AMD driver and then used Driver Fusion to remove the remainder of it. Then I installed the latest driver.

Now I receive no BSOD, but while playing Company of Heroes, after a few minutes of play the screen froze and then went black, and the computer was completely unresponsive. I left it for a while to see if it would restart or show a BSOD, but nothing happened and I had to manually restart.

I have tried playing Diablo 3 to see if it was just that game, and it froze as well, but never went to a black screen, but the computer was unresponsive.

Not sure where to go from here. I have included everything SF Diagnostic generated.

Thank you for your time!


My System SpecsSystem Spec
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29 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
30 Sep 2012   #3
BMOxx

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

With regards to the Prime95 program acquired through the above link, when running the stress test do I need to monitor it to ensure it doesn't overheat? Or is it safe to allow it to run unattended for the 6-24 hours it recommends?
My System SpecsSystem Spec
.

30 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You may notice the test or not ... just let us know it it worked perfectly or not.
My System SpecsSystem Spec
01 Oct 2012   #5
BMOxx

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I ran the Prime95 stress test for 6 hours on the Blend setting. None of the workers reported any errors or warnings. The highest temp reached was 77 degrees.

Then I ran the FurMark (1.10.2) test. I selected my screen resolution (1920x1080), went to settings and applied the Xtreme burn-in, and post-fx options, as well as the GPU temperature alarm and the Log GPU data. I used the "Burn-in test" button. It ran for 3 min 5 sec before it froze. The computer was unresponsive, so I left it to see if it would go to a bsod or restart on its own, but it didn't. These are the stats that were on the screen when it froze:

GPU 1 - 58 degrees 0% usage
GPU 2 - 91 degrees 99% usage
FPS - 5

During the short time the test was running, I did notice that it seemed like the movement of the image was choppy.

Thank you in advance for any help!
My System SpecsSystem Spec
01 Oct 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

One more test. use onboard graphics and notice if crashes there or not!
My System SpecsSystem Spec
01 Oct 2012   #7
BMOxx

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'm sorry, I am not very knowledgeable with computers, I don't understand what you want me to do.
My System SpecsSystem Spec
01 Oct 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There is a cable that connects your computer and your monitor. That cable is either VGA or DVI or HDMI.

Look at the computer's back. Where that cable is connected is the Graphics Card. Open it, and put in the same slot type in motherboard. And then notice if it is causing any more crashes or not.
My System SpecsSystem Spec
03 Oct 2012   #9
BMOxx

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So, I opened my computer up, there were no vacant slots for my graphics cards to go. There were only the 2 slots the were filled by my two cards. So I decided to switch them and see what happened.

While they were out I also used compressed air and cleaned the fans on the cards to the best of my ability, though they were not that dirty. I also blew out the rest of the inside of my computer. The grill on the inside of my radiator (for lack of a better term), for my liquid cooling system was covered in a layer of dust, but that was really the only place.

I'm not sure if my actions accomplished anything, but my computer has not crashed since then. I have only tested it twice, and neither was at any length. But it looks good so far.

Thank you for your help Arc! If you don't mind I would like to keep this thread open for a bit longer to really put it to the test and see if the problem returns
My System SpecsSystem Spec
04 Oct 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by BMOxx View Post
Thank you for your help Arc! If you don't mind I would like to keep this thread open for a bit longer to really put it to the test and see if the problem returns
Reseat hardware components and cleaning dust does it, very often

I will say that your decision to keep the thread open is just right. Take your time, observe the situation, let us know the situation. I hope that those crashes will not be back.
My System SpecsSystem Spec
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 Computer Freezing/Black Screen during gaming/watching videos




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