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Windows 7: Black screen and shutdown on Dragon Nest

14 Oct 2012   #21
Pringles

Windows 7 Home Premium 64-bit
 
 

Sorry for not being able to post immediately. I ran a series of tests, and my video card drivers aren't at fault. I played with my other games that and they all ran smoothly. Here's my dump file for your reference. Thank you


My System SpecsSystem Spec
.
14 Oct 2012   #22
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, you are right. This crash indicates to USB Modem/Serial Device Driver - "Huawei Mobile Connect" package.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {22f, fffff88009be4a04, fffff980170e2ca0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\ewusbmdm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ewusbmdm.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbmdm.sys
Probably caused by : ewusbmdm.sys ( ewusbmdm+1a04 )

Followup: MachineOwner
---------
And, this is very old.
Code:
kd> lmvm ewusbmdm
start             end                 module name
fffff880`09be3000 fffff880`09bff280   ewusbmdm T (no symbols)           
    Loaded symbol image file: ewusbmdm.sys
    Image path: \SystemRoot\system32\DRIVERS\ewusbmdm.sys
    Image name: ewusbmdm.sys
    Timestamp:        Thu Jul 24 09:34:31 2008 (4887FF4F)
    CheckSum:         00024195
    ImageSize:        0001C280
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try to update it.
My System SpecsSystem Spec
14 Oct 2012   #23
Pringles

Windows 7 Home Premium 64-bit
 
 

Thanks for the fast reply. I will be going through it now.

Edit: I haven't tested my nVidia drivers while playing Dragon Nest (I'll uncheck ewusbmdm.sys from verifier, which might not give me a BSOD). Just thought of this idea right now and I'll be updating whether a BSOD or a black screen comes out.
My System SpecsSystem Spec
.

14 Oct 2012   #24
Pringles

Windows 7 Home Premium 64-bit
 
 

Update: Under verifier, I checked on the nVidia drivers and played Dragon Nest. I was able to play for 3 hours before I got a black screen.

What could be the reason why I am still getting black screens instead of a BSOD under verifier?
My System SpecsSystem Spec
15 Oct 2012   #25
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You run verifier at its normal settings, by selection all non microsoft drivers. If there is no crash still, the problem is elsewhere, hardware.
My System SpecsSystem Spec
16 Oct 2012   #26
Pringles

Windows 7 Home Premium 64-bit
 
 

No crashes under verifier as long as I don't plug in my USB Modem. I get the black screens frequently during heavy server traffic, so this might point that my modem is at fault.

I will try using WiFi connection while playing the game. Also, I will try running memtest overnight. I'm suspecting there's something wrong with my RAM. If all these fail, I don't know what to do next
My System SpecsSystem Spec
16 Oct 2012   #27
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Pringles, in this post, I mentioned that you have to update the driver of the huawei modem.

If you havent done it, the modem will be at fault.

Either update it, or abandon the modem.
My System SpecsSystem Spec
17 Oct 2012   #28
Pringles

Windows 7 Home Premium 64-bit
 
 

I just abandoned my modem and bought a new one. You posted earlier than me lol. Anyway, my problem seems to be gone. Thanks for the help Arc
My System SpecsSystem Spec
17 Oct 2012   #29
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome
All the best!
My System SpecsSystem Spec
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 Black screen and shutdown on Dragon Nest




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