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Windows 7: BSOD my laptop turns off when it wakes up from sleep mode.


30 Sep 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD my laptop turns off when it wakes up from sleep mode.

Already went through the process that was on this website. Just need to know what else to do.


My System SpecsSystem Spec
.

30 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

There are no dump files in the zip attached.
Please make sure you're following the instructions correctly.
My System SpecsSystem Spec
03 Oct 2012   #3

Windows 7 Home Premium 64bit
 
 

ok sorry about that let me try it again
My System SpecsSystem Spec
.


03 Oct 2012   #4

Windows 7 Home Premium 64bit
 
 

ok this should do it
My System SpecsSystem Spec
03 Oct 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Still no dump files.

Dump Files - Configure Windows to Create on BSOD

Anyway, I will suggest what I see from the rest of the files.

Code:
  1. Start Menu\Programs\Norton Internet Security Public:Start Menu\Programs\Norton Internet Security Public
  2. Start Menu\Programs\Norton Online Backup Public:Start Menu\Programs\Norton Online Backup Public
  3. Start Menu\Programs\Uniblue Public:Start Menu\Programs\Uniblue Public
  4. Start Menu\Programs\Norton Figgy-HP\Figgy:Start Menu\Programs\Norton Figgy-HP\Figgy
Please refrain from using such utilities (uniblue registry booster). But if you have
knowledge on what it does.

If you want to keep your system healthy go through this thread:
Optimize Windows 7

Please uninstall Norton, its a known cause to BSODs.

I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes. (+1, I see that you already have MBAM)

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - The Free version
Good and Free system security combination.

Run a full scan with both (separately) once downloaded, installed and updated.

In addition, Run this tool and delete anything it finds:
Anti-rootkit utility TDSSKiller

Run the system file checker and reboot if it finds integrity violations:
SFC /SCANNOW Command - System File Checker

Then run disk check to check the hard disk for file system errors and bad sectors on it:
Disk Check

Do these and keep us posted, we'll do more troubleshooting if needed.
My System SpecsSystem Spec
04 Oct 2012   #6

Windows 7 Home Premium 64bit
 
 

thank you i will try it out
My System SpecsSystem Spec
05 Oct 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Keep us posted
My System SpecsSystem Spec
05 Oct 2012   #8

Windows 7 Home Premium 64bit
 
 

When I used SF Diagnostic Tool and select grab all it says mini dump file was copied but there was nothing there. I tried all the other options you have mentioned and my computer still has this problem. Very confused about this.
My System SpecsSystem Spec
05 Oct 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

confused about what? do you mean your still getting BSoDs?
My System SpecsSystem Spec
06 Oct 2012   #10

Windows 7 Home Premium 64bit
 
 

My laptop still turns off whenever I close it and whenever i try creating a dump file nothing pops. The SF diagnostic tool tells me there is a dump file copied but when i check there is no file for it in the folder that it makes. Its really not making any sense.
My System SpecsSystem Spec
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 BSOD my laptop turns off when it wakes up from sleep mode.




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