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Windows 7: BSOD with error code "Stop: C0000221 Unknown Hard Error"

30 Sep 2012   #1

Windows 7 Ultimate x64
 
 
BSOD with error code "Stop: C0000221 Unknown Hard Error"

Enountered a BSOD that said something along the lines of "Unknown Hard Error" with the code in the title followed by the path: \systemroot\system32\ntdll.dll
It then said something about dumping physical memory to disk. I encountered this BSOD after I purposely powered down my machine and it had been turned off for a couple of hours.

All help is greatly appreciated.

p.s. I encountered an unhandled exception error when trying to run the SF diagnostic tool so I hope it completed sufficiently.

Thanks!

My System SpecsSystem Spec
.

30 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Your latest dump says ....
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80072be3d8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------
Follow the steps stated in Stop 0x124 - what it means and what to try.
My System SpecsSystem Spec
30 Sep 2012   #3

Windows 7 Ultimate x64
 
 

Thank you for your prompt reply Arc! On a Sunday afternoon no less! Awesome! I will run through the list and see if anything turns up. I definitely have my work cut out for me.

Thanks again!
My System SpecsSystem Spec
.


03 Oct 2012   #4

Windows 7 Ultimate x64
 
 
Got a new BSOD

This one occurred while I was working on the computer. The message was a bit more extensive. I have attached the minidump to this reply. It stated something about any new hardware added lately which no new hardware has been added fro over a year. Could a hard drive being going bad? I currently have 2 SSDs in a RAID 0. The RAID management tool says the drives are healthy but that doesn't mean anything.


Thanks!
My System SpecsSystem Spec
04 Oct 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Here it is :
Code:
..................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8008946060, fffffa8008946340, fffff800033da510}

Probably caused by : wininit.exe

Followup: MachineOwner
---------
Apparently, a stop 0xF4 is something to do with your storage drives. Check them thoroughly.
  1. Reseat the sata and power.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
  4. Update your SSD's firmware.
But, there is something else, too
Code:
fffff880`0df146a8  fffff880`01afa0f2Unable to load image \SystemRoot\system32\DRIVERS\tdrpm273.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tdrpm273.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpm273.sys
 tdrpm273+0x4c0f2
fffff880`0df146b0  00000000`00000001
fffff880`0df146b8  fffffa80`0b818901
fffff880`0df146c0  fffffa80`0725d400
fffff880`0df146c8  fffff880`01bcb0f0 tdrpm273+0x11d0f0
fffff880`0df146d0  fffffa80`0725d400
fffff880`0df146d8  fffff880`01afaf60 tdrpm273+0x4cf60
It is Acronis Try&Decide Volume Filter Driver. Somehow it is hampering your disc performance.
Code:
kd> lmvm tdrpm273
start             end                 module name
fffff880`01aae000 fffff880`01be5000   tdrpm273 T (no symbols)           
    Loaded symbol image file: tdrpm273.sys
    Image path: \SystemRoot\system32\DRIVERS\tdrpm273.sys
    Image name: tdrpm273.sys
    Timestamp:        Tue Aug 10 15:24:18 2010 (4C6121CA)
    CheckSum:         0013510D
    ImageSize:        00137000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It is very old, too! Either update the version, or uninstall it.



Let us know the results.
My System SpecsSystem Spec
04 Oct 2012   #6

Windows 7 Ultimate x64
 
 

Sheesh! I got my work cut out for me! My intuition tells me you are right on the mark. I will get this done and get back with you guys. Thank you so much! This forum rocks! Even if this falls through you guys have pointed me in the right direction many a times.
My System SpecsSystem Spec
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 BSOD with error code "Stop: C0000221 Unknown Hard Error"





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