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Windows 7: Lost Aero Theme, BSOD, No Antivirus in safe mode?

30 Sep 2012   #1
EivlEvo

Windows 7 Professional 64bit
 
 
Lost Aero Theme, BSOD, No Antivirus in safe mode?

Howdy squad...

1. I read the tutorial for posting BSODs, but am unable to comply at this stage.

System specs:
Windows 7 Pro 64
Mozilla Firefox
Nvidia 470 (Fermi card)
Core i7
16gigs of Ram

I can get more details if you need them... I built the thing, I just can't recall the exact specs.

2. As I was surfing Youtube, the PC seemed to lose "Aero mode". I paused the video and went to settings, and it appeared to be "custom" for my theme, so I re-selected the default aero theme, and the computer BSOD'd on me.

3. It restarted as normal, and went back into regular windows... within 10 seconds, BSOD again.

4. This time around... I started it in safe mode. Symantec was disabled, and when I said yes to run a scan, it gave me the error saying that it needed networking. I then selected "no" (as Symantec says) and ran a scan manually... it finished within 3 seconds. So I'm guessing it didn't do anything.

5. I then tried starting it in safe mode with networking (the only way this machine connects to the internet is via a USB wireless adapter currently)... and received the same sort of roadblocks.

6. I tried restoring the system to a previous state (2 separate ones) with no luck.

The BSOD is up too quickly for me to notice anything... and initially, I suspected it may be the graphics drivers, but the lack of antivirus has me thinking something more malicious.


My System SpecsSystem Spec
.
30 Sep 2012   #2
EivlEvo

Windows 7 Professional 64bit
 
 

I should also add... I do have the option of just reformatting and reinstalling windows and such...

All of the critical info is kept on an external HDD, and Steam.
My System SpecsSystem Spec
30 Sep 2012   #3
EivlEvo

Windows 7 Professional 64bit
 
 

No thoughts on this at all guys?
My System SpecsSystem Spec
.

30 Sep 2012   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

Its impossible to diagnose the BSOD without dmp files. Zip them up and attach them here.

Regards,
Golden
My System SpecsSystem Spec
30 Sep 2012   #5
EivlEvo

Windows 7 Professional 64bit
 
 

Chaps... I just uploaded 2 dump files in the first post (I think).

I used whocrashed and it seems to be associated with symantec and directx?

"dxgkrnl.sys"
"srtspl64.sys"
My System SpecsSystem Spec
30 Sep 2012   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

Symantec has been known to be a cause of BSOD on some systems - I suggest replacing it with MSE, and see if that improves things.

Regards,
Golden
My System SpecsSystem Spec
30 Sep 2012   #7
EivlEvo

Windows 7 Professional 64bit
 
 

In safe mode, it tells me that windows installer service could not be accessed?
My System SpecsSystem Spec
30 Sep 2012   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Mmm. Please do a scan of your system using this, to be sure:

Windows Defender Offline
My System SpecsSystem Spec
30 Sep 2012   #9
EivlEvo

Windows 7 Professional 64bit
 
 

During the quick scan... no threats were detected. Any further thoughts?
My System SpecsSystem Spec
30 Sep 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Run this tool and delete anything it finds:
Anti-rootkit utility TDSSKiller

Did you boot back normally?
My System SpecsSystem Spec
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 Lost Aero Theme, BSOD, No Antivirus in safe mode?




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