Lost Aero Theme, BSOD, No Antivirus in safe mode?

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  1. Posts : 23
    Windows 7 Professional 64bit
       #1

    Lost Aero Theme, BSOD, No Antivirus in safe mode?


    Howdy squad...

    1. I read the tutorial for posting BSODs, but am unable to comply at this stage.

    System specs:
    Windows 7 Pro 64
    Mozilla Firefox
    Nvidia 470 (Fermi card)
    Core i7
    16gigs of Ram

    I can get more details if you need them... I built the thing, I just can't recall the exact specs.

    2. As I was surfing Youtube, the PC seemed to lose "Aero mode". I paused the video and went to settings, and it appeared to be "custom" for my theme, so I re-selected the default aero theme, and the computer BSOD'd on me.

    3. It restarted as normal, and went back into regular windows... within 10 seconds, BSOD again.

    4. This time around... I started it in safe mode. Symantec was disabled, and when I said yes to run a scan, it gave me the error saying that it needed networking. I then selected "no" (as Symantec says) and ran a scan manually... it finished within 3 seconds. So I'm guessing it didn't do anything.

    5. I then tried starting it in safe mode with networking (the only way this machine connects to the internet is via a USB wireless adapter currently)... and received the same sort of roadblocks.

    6. I tried restoring the system to a previous state (2 separate ones) with no luck.

    The BSOD is up too quickly for me to notice anything... and initially, I suspected it may be the graphics drivers, but the lack of antivirus has me thinking something more malicious.
    Last edited by EivlEvo; 30 Sep 2012 at 22:10.
      My Computer


  2. Posts : 23
    Windows 7 Professional 64bit
    Thread Starter
       #2

    I should also add... I do have the option of just reformatting and reinstalling windows and such...

    All of the critical info is kept on an external HDD, and Steam.
      My Computer


  3. Posts : 23
    Windows 7 Professional 64bit
    Thread Starter
       #3

    No thoughts on this at all guys?
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Hi,

    Its impossible to diagnose the BSOD without dmp files. Zip them up and attach them here.

    Regards,
    Golden
      My Computer


  5. Posts : 23
    Windows 7 Professional 64bit
    Thread Starter
       #5

    Chaps... I just uploaded 2 dump files in the first post (I think).

    I used whocrashed and it seems to be associated with symantec and directx?

    "dxgkrnl.sys"
    "srtspl64.sys"
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Hi,

    Symantec has been known to be a cause of BSOD on some systems - I suggest replacing it with MSE, and see if that improves things.

    Regards,
    Golden
      My Computer


  7. Posts : 23
    Windows 7 Professional 64bit
    Thread Starter
       #7

    In safe mode, it tells me that windows installer service could not be accessed?
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Mmm. Please do a scan of your system using this, to be sure:

    Windows Defender Offline
      My Computer


  9. Posts : 23
    Windows 7 Professional 64bit
    Thread Starter
       #9

    During the quick scan... no threats were detected. Any further thoughts?
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Run this tool and delete anything it finds:
    Anti-rootkit utility TDSSKiller

    Did you boot back normally?
      My Computer


 
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