| Windows 7: Constant BSOD, formatted and reinstalled windows, varying errors |
30 Sep 2012
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#1 | | |
Constant BSOD, formatted and reinstalled windows, varying errors I have been getting consistent BSOD over the last two weeks or so. I didn't notice anything that caused it in particular at first, but after it got more frequent I decided to format and reinstall my copy of Windows 7. Unfortunately, the BSOD came back even before I was able to install most of my drivers and has been more and more frequent recently. Sometimes I get it when idle, other times when I open youtube or spotify or adobe reader. Sometimes I get message 0x00000050 and sometimes 0x0000003b. There may have been other messages before that, but I did not know to record the codes.
I ran seagate tools and ran all of the hard drive diagnostics and it passed all of them. I also used windows memory diagnostic to check my RAM and it checked out. I am going to try to check my memory with memtest86 soon as well. I have tried disabling Norton Internet Security but it did not fix the problem, neither did scanning the computer for viruses.
Any support would be greatly appreciated, this is quite a frustrating thing to deal with on a regular basis.
*Edit: From reading other threads, I went ahead and preemptively uninstalled Catalyst Control Center (it is there in my zip file however). | My System Specs |
| OS Windows 7 x64 CPU Intel i5-750 Motherboard ASUS P7P55d Graphics Card Radeon HD 6850 Monitor(s) Displays AOC 2436 Hard Drives Samsung HD502HJ |
30 Sep 2012
|
#2 | | |
Welcome
Your blue screen was caused by SRTSP64.SYS Norton itself. Its a known cause to BSODS. Google search, norton community
Suggest you to uninstall it.
I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes.
→ Microsoft Security Essentials - Free Antivirus for Windows
→ Malwarebytes - The Free version
→ Good and Free system security combination.
Run a full scan with both (separately) once downloaded, installed and updated.
In addition, Run this tool and delete anything it finds:
→ Anti-rootkit utility TDSSKiller
I'm taking a look at your all files, and will post more suggestions in a while. Code: 0: kd> lmvm SRTSP64
start end module name
fffff880`0ac8f000 fffff880`0ad51000 SRTSP64 T (no symbols)
Loaded symbol image file: SRTSP64.SYS
Image path: \SystemRoot\System32\Drivers\NISx64\1401010.002\SRTSP64.SYS
Image name: SRTSP64.SYS
Timestamp: Fri Aug 10 05:39:11 2012 (50244A1F)
CheckSum: 000C6523
ImageSize: 000C2000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 | My System Specs | | Computer type PC/Desktop OS Win7® _SP1 HomePrem CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device |
01 Oct 2012
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#3 | | |
Thank you very much! I've uninstalled Norton and installed Security Essentials, Malwarebytes and the anti-rootkit utility and am running scans on them now. I'll check back in with my results. Thanks again! | My System Specs | | OS Windows 7 x64 CPU Intel i5-750 Motherboard ASUS P7P55d Graphics Card Radeon HD 6850 Monitor(s) Displays AOC 2436 Hard Drives Samsung HD502HJ |
01 Oct 2012
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#4 | | |
Good job
Run disk check to check a selected hard disk for file system errors and bad sectors on it
→ Disk Check
Run the system file checker to repair any damaged files within windows
→ SFC /SCANNOW Command - System File Checker
You need to look for an update on your BIOS version Code: BIOS Version/Date American Megatrends Inc. 2003, 12/14/2010 Then download and install all updates from windows updates including Service Pack 1 Code: Version 6.1.7600 Build 7600 Let us know if you still have BSODs | My System Specs | | Computer type PC/Desktop OS Win7® _SP1 HomePrem CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device |
11 Oct 2012
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#5 | | |
Did the BSoDs reoccur after your last post? | My System Specs | | Computer type PC/Desktop OS Win7® _SP1 HomePrem CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device |
15 Oct 2012
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#6 | | |
Actually, the BSODs have still been intermittently occurring and I the system file checker has been unable to repair all of the damaged files in my windows installation, but I cleared most of the programs out of my startup folder and I BSOD much less frequently now.
I haven't really followed up because I suddenly have a very hectic schedule with my work, school and all of the recruitment that is happening on campus October-November. Once I get a moment I want to come back and really get to the bottom of this so my computer is functional and healthy again!
Thanks for checking up on me and for all of your help! | My System Specs | | OS Windows 7 x64 CPU Intel i5-750 Motherboard ASUS P7P55d Graphics Card Radeon HD 6850 Monitor(s) Displays AOC 2436 Hard Drives Samsung HD502HJ |
15 Oct 2012
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#7 | | |
No problem, take your time
We'll be here | My System Specs | | Computer type PC/Desktop OS Win7® _SP1 HomePrem CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device |
16 Nov 2012
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#8 | | |
This issue has been driving me nuts for awhile as even wiping windows and reinstalling wasn't fixing it, but I recently figured out what it is!
I added an extra stick of RAM awhile ago and soon after I started having these issues. It is probably an issue with the configuration of the RAM I added or maybe a problem with the RAM itself. Either way, when I pulled it out everything suddenly started working just fine! | My System Specs | | OS Windows 7 x64 CPU Intel i5-750 Motherboard ASUS P7P55d Graphics Card Radeon HD 6850 Monitor(s) Displays AOC 2436 Hard Drives Samsung HD502HJ |
16 Nov 2012
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#9 | | |
Thanks for letting us know you fixed it.
Good luck | My System Specs | | Computer type PC/Desktop OS Win7® _SP1 HomePrem CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device Constant BSOD, formatted and reinstalled windows, varying errors problems? All times are GMT -5. The time now is 03:21 AM. | |